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  1. 07-27-2011, 05:35 AM #1
    TheTowerShield
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    Default "We are sorry, we were unable..."

    When i trying to buy turbine points (by credit card, from wich i payed for VIP), it says, that account has been "SUSPENDED." Can you say solution of this problem please? (Im from Russia)
    Last edited by TheTowerShield; 07-27-2011 at 05:37 AM.
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  2. 07-27-2011, 05:52 AM #2
    Veriden
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    gotta contact customer service.
    Veriden, Orien server: Lost count of lives. 3 of all base classes, 3 halfling, 2 gnome...working on trying to make the game work again. May or may not return.
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  3. 07-27-2011, 05:53 AM #3
    TheTowerShield
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    Quote Originally Posted by Veriden View Post
    gotta contact customer service.
    You mean DDO customer service?
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  4. 07-27-2011, 06:16 AM #4
    Letrii
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    Quote Originally Posted by TheTowerShield View Post
    You mean DDO customer service?
    Yup
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  5. 07-27-2011, 06:23 AM #5
    TheDearLeader
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    English Account/Store Support is available Monday to Friday from 12:00 noon to 8:45 pm Eastern. (781) 407-4020

    From Victorie's Signature Enjoy.
    Kiarnan/McPhail/Hobadash - Eternal Wrath
    Oschkosch/Aneist/Dalzeil - The Silent Accord
    Sarlona
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  6. 07-27-2011, 06:26 AM #6
    TheTowerShield
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    Quote Originally Posted by TheDearLeader View Post
    English Account/Store Support is available Monday to Friday from 12:00 noon to 8:45 pm Eastern. (781) 407-4020

    From Victorie's Signature Enjoy.
    She sayed, that it can be buyed by e-mail. But where i must send request?
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  7. 07-27-2011, 06:36 AM #7
    TheDearLeader
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    Click here.

    Click on the Tab called "Support Center".
    Click "Submit a Ticket"
    Enter in Name, Email, Account Username.
    Game - DDO
    Support Team - DDO Account/Store Support
    Request Type - Manual Point Purchase
    Specific Points Purchase - Points for my account
    Enter your payment method and such.
    Use the subject/description to describe your issue.

    Or at least, that's the closest I can find.
    Kiarnan/McPhail/Hobadash - Eternal Wrath
    Oschkosch/Aneist/Dalzeil - The Silent Accord
    Sarlona
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  8. 07-27-2011, 07:05 AM #8
    TheTowerShield
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    Quote Originally Posted by TheDearLeader View Post
    Click here.

    Click on the Tab called "Support Center".
    Click "Submit a Ticket"
    Enter in Name, Email, Account Username.
    Game - DDO
    Support Team - DDO Account/Store Support
    Request Type - Manual Point Purchase
    Specific Points Purchase - Points for my account
    Enter your payment method and such.
    Use the subject/description to describe your issue.

    Or at least, that's the closest I can find.
    Thank you. I hope, it will help)
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  9. 07-27-2011, 07:08 AM #9
    JasonJi72
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    I am stationed overseas.

    Whenever I want to purchase anything, I have to call the customer service number and have them 'push' it through.

    Good luck.
    Jyn... Kender... Thelanis

    *Insert clever comment here*
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  10. 07-27-2011, 11:23 AM #10
    TheTowerShield
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    So NOW i must wait near month to take my points? (I've heared, that their (Turbine Support) replies are very slow) VIP status will end before i take it!
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  11. 07-28-2011, 09:04 AM #11
    TheTowerShield
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    First day passed. No response.
    -I cannot be caged! I cannot be controlled! (Jon Irenicus)
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  12. 07-28-2011, 09:13 AM #12
    DragonKiller
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    If you can call them, and wait on hold for a while, they'll take care of it I'm sure. I was trying to get my kids some TP and it wouldn't let me use my PayPal on another account (apparently something with PayPal) so I called them and they got it all handled, and made sure my CC wasn't linked to the kids accounts so they couldn't buy things with out me knowing.
    http://www.dkforums.com - Look Mom it's a Guild forum, can I have one too?
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  13. 07-28-2011, 10:05 AM #13
    TheTowerShield
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    Quote Originally Posted by DragonKiller View Post
    If you can call them, and wait on hold for a while, they'll take care of it I'm sure. I was trying to get my kids some TP and it wouldn't let me use my PayPal on another account (apparently something with PayPal) so I called them and they got it all handled, and made sure my CC wasn't linked to the kids accounts so they couldn't buy things with out me knowing.
    Do you know, how expensive call between Russia and America? (If it's their location)
    -I cannot be caged! I cannot be controlled! (Jon Irenicus)
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  14. 07-28-2011, 10:15 AM #14
    Ugumagre
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    Meet our contact person at the red place in front of the Kremlin towers. His name is John Doole. He has one leg, and a parrot on his shoulder. You have to ask him if the Dromedary is thirsty. In response he will ask you the natural logarithm of x (y=ln x), being x some number between 1-1000, so you will have to memorize all the possible answers. Or bring a calculator, but that would be uncool.
    He then will bring you to the American Embassy. There is a direct telephone line to Turbine from there....
    Gnaaa... to much James Bond movies...
    Goat, Sammich, Poultry
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  15. 07-28-2011, 10:24 AM #15
    SaiyenHanzo
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    I had that problem before and the service rep told me it was because I was on a wireless signal and my IP address didn't match up and they pushed it through. Gotta love it!
    Dungeons and Dragons-a game, a passion, an obsession and a great reason to get together with good friends (past/present/future) and have some fun!
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  16. 07-28-2011, 11:00 AM #16
    TheTowerShield
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    Quote Originally Posted by SaiyenHanzo View Post
    I had that problem before and the service rep told me it was because I was on a wireless signal and my IP address didn't match up and they pushed it through. Gotta love it!
    How many time passed, before they done it?
    -I cannot be caged! I cannot be controlled! (Jon Irenicus)
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  17. 07-28-2011, 11:04 AM #17
    ckorik
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    Quote Originally Posted by TheTowerShield View Post
    Do you know, how expensive call between Russia and America? (If it's their location)
    If you need a gmail invite please PM me an email addr and I'll hook you up - but I'm pretty sure you can sign up for free..

    I also am pretty sure Gmail lets you make voice calls to any US # for free as well through your same headset/mic you use for DDO.

    That might be a good way to make the call if you were so inclined.
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