Can anyone confirm? (Billing issues)

[Laenei]

Hi,

My husband's credit card expired and he has been trying to update the billing info for my account but keeps on getting an error.

The system was unable to update your billing information. Please verify your billing information and try again later. If you continue to experience this error, you may wish to try another credit card or contact your issuing bank. To request further assistance, please visit support.turbine.com. [err: 30005]
The system was unable to update your account at this time due to a system error; we apologize for the inconvenience. If this problem persists, or resulted in any issues in your account, please contact Turbine Customer Service. [err: -2]

After reading through the forum a bit looking for advice I can see that a lot of people are having the same problem but my husband updated his own account's billing info not more than two weeks ago without issue and this problem seems to have existed before that, or is it a very recent change to the billing system?

We live in South Africa so phoning really isn't an option
I'm 100% sure that the info we entered is correct and have tried to update it several times, each time a small charge was made on the credit card, so I'm sure the card is working just fine..
Hubby has sent an email through to the game support, got an automated response and replied that we are still having issues ( so I'm guessing we are in the queue to be helped).
We have read through and tried the things in this post http://forums.ddo.com/showthread.php?t=203387 , didn't work either.

I read a reply by Victorie on a different post saying that it might take a few days for online support to get to you, and that's fine, I don't mind waiting all that much. I'm just curious whether anyone having this same problem (with international credit cards) has actually had the issue resolved through online support? i.e did they manaully update your cc info for you? or did you just get a "sorry, our billing system is a bit broken but we are working on it, thank you for your patience!" type of response?

[Arnhelm]

Support might take a week to get back to you, from my experience with tickets.

Did you try logging into http://myaccount.turbine.com to update the information there? Sometimes that site will work where the ingame link fails.

[Laenei]

Support might take a week to get back to you, from my experience with tickets.

Did you try logging into http://myaccount.turbine.com to update the information there? Sometimes that site will work where the ingame link fails.

That was actually the first place we tried, from the myaccount site, so that we could upgrade my account to VIP and after getting that error for several days we tried in the ingame store and got the same error there