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  1. #1
    Community Member
    Join Date
    Jul 2009
    Posts
    2

    Default Can't yse PayPal

    Hello. I'm trying to use PayPal to buy DDO points in game, but it's always not avaible.

  2. #2
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    What do you mean by "not available"? Can you provide more details about how it is not available or what error message(s) you receive?
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  3. #3
    Community Member
    Join Date
    Jul 2009
    Posts
    2

    Default

    after i click paypal, i see red message "System is not aviable. Please try again leter."
    And it with any card:
    The system was unable to update your billing information. Please verify your billing information and try again later. If you continue to experience this error, you may wish to try another credit card or contact your issuing bank. To request further assistance, please visit support.turbine.com.
    Last edited by melsk1; 07-09-2011 at 04:45 PM.

  4. #4
    Community Member Jingwei's Avatar
    Join Date
    Feb 2011
    Posts
    604

    Default

    Am having similar issue with trying to pay via paypal. Always get the 'System is not aviable. Please try again later.' when clicking on the 'checkout with paypal' button.

  5. #5
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    We're looking into reports of this error. I don't currently have any news, but we'll let you know when we do.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  6. #6
    Community Member Jingwei's Avatar
    Join Date
    Feb 2011
    Posts
    604

    Default

    Still having this issue; have tried another PC (with windows XP instead of Windows 7), turning off firewall, changed default browser, etc still getting same error. Is the only way to (try) to pay with paypal via the in-game store link?

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