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  1. #1
    Community Member Zerenety's Avatar
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    Mar 2010
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    Default Some questions about VIP

    I see the add; *Become a VIP for Only £6.99/per month!*, and have seen it for quite some time now.
    I'm starting to earn good cash, and want to step my account up a little.

    So I logg into My Account, and go for the Subscription managment.

    £8,99/month. For 3, 6 and 12 months payment choises.
    Now I have seen the add been up for a while now, but shouldn't I be able to get the bonus for a limited time?

    While we are at it, I do understand that the paymeny choise continue after the bonus is used up. How long is the bonus supposed to last?

  2. #2
    Customer Service Representative Victorie's Avatar
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    Aug 2008
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    Default

    The £6.99/per month option is available for multi-month subscriptions:

    £20.97 for 3 months
    £41.94 for 6 months
    £83.88 for 12 months

    You're paying £6.99 for each month, you're just paying for 3 months at a time. This is the same sort of pricing we've provided for quite some time in USD.

    A single month is still £8.99/per month.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

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  3. #3
    Community Member Zerenety's Avatar
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    Mar 2010
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    Default

    Yeah, that would what I expected it to be, however...


    Directly from DDO MY ACCOUNT:

    Subscription Plan
    EU €107.88 Every 12 Months (€8.99/month)
    EU €53.94 Every 6 Months (€8.99/month)
    EU €26.97 Every 3 Months (€8.99/month)
    EU €12.99 Monthly


    I can see you mentioning that service beeing a big part of USD, but is it different when living in Europa?
    Since it says; EU £12.99... blah.. blah?

    If this is the case, I would like to know. Also, does the double Turbine Point bonus benefit people living in Europe?

  4. #4
    Customer Service Representative Victorie's Avatar
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    Aug 2008
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    Default

    The price plans for Euros, Pounds and Dollars all offer similar discounts, where a single month is a specific price, but the 3, 6, and 12 months are discounted.

    Your initial post lists prices in British Pounds, but your second post lists prices in Euros. Those prices are a different, based on the currency differences.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  5. #5
    Community Member Zerenety's Avatar
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    Mar 2010
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    237

    Default

    Oh, so that means that "£20.97 for 3 months" are the same as "EU €26.97 Every 3 Months (€8.99/month)"?

    I had a feeling that my ignorance got the better of me. thank you for your reply

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