Im having a problem when trying to purchase points via Paypal. I get all steps done and log into paypall account and then at the last page where i press checkout the order i get an error message :
"We are sorry, We were unable to successfully process the transaction"
So what am i goona have to do to get this fixed by the end of tommorow (July 4th) so i can get the bundle
othewise im not spending a single $ on this game lol
Hope anyone helps me
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Thread: DDO Store - Paypal Problem
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07-03-2011, 12:58 PM #1Community Member
- Join Date
- Dec 2009
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DDO Store - Paypal Problem
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07-03-2011, 08:40 PM #2Community Member
- Join Date
- Nov 2009
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Is the error on a paypal page or back in the store pages?
Originally Posted by bor
For paypal doublecheck that your card is fine and there's help pages available.
For the store the transactions may fail ocassionally, so check your transaction history on the account tab in the store.
If the transaction wasn't processed the entry would automatically say 'refunded', and you'll know the issue may not be in paypal.
In that case try again later, and do a full restart of the client beforehand.
If neither paypal or the store budges for you, then you might be out of luck since the response on the ticket will not be in time for july 4th.
You may want to try phone but has the call cost (and send the ticket first, so they check directly).
Make sure any tickets you open are in account support, not any of the other forms.
Account suppot handle store sales, you can find a link in the sig of victorie.
Apart of that, if your card is not being accepted directly try opening a verified paypal account.
Once your paypal account is verified the process goes much smoother since the card is already checked.
Not an option for this sale tho, since verifying may take a few days.
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