VIP problems

[Candela90]

Okey. I decided to buy a VIP. I for sure have all money needed on my bank account.
With buying turbine points everything worked fine.
But... Turbine DIDNT take money from my bank account, and i checked everything:
i have enough money
payments to confirm - nothing there
credit cart limit for one transcaction - its between 200-300 euro, and i bought 3 month vip, so its enough.

And Im VIP one day, and then getting message:
"ATTENTION: One or more of your subscriptions has been suspended or downgraded from VIP status due to non-payment. Please re-enter your billing information or apply a Game Card now to reactivate your subscription(s). After successfully updating your billing information, click either “Resume” or “Get Unlimited Access” to restore the subscription`s former Active or VIP status. "

I cant call Support - my English is too bad for that. What Im supposed to do.
Im trying THIRD time. And counting it will work this time.
Dont know whats wrong.
Turbine should take money alone, or should i get the message to confirm operation on my bank account?
If this time it wont work i will have to write to turbine, but maybe u can tell me if im doing something wrong.
And how fast Turbine should take money from bank if everything is fine?