I have submitted 3 tickets in the past couple of days. The system has failed to send me the auto response E-mail. Seems very sad that this is. Good thing I copy my ticket numbers. I love the game but the Customer support really is lacking here lately. I know Turbine has a lot going on but I do pay for VIP and would expect better.
Thanks
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Results 1 to 5 of 5
Thread: Lack of auto response
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06-17-2011, 08:25 PM #1Community Member
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- Apr 2011
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Lack of auto response
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06-20-2011, 11:37 AM #2Customer Service Representative
- Join Date
- Aug 2008
- Posts
- 154
My little beholder buddy thinks you should probably check your spam/junk/deleted folder for emails from Turbine.
DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)
Contact us on Twitter @DDOUnlimited
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06-20-2011, 02:47 PM #3Community Member
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- Apr 2011
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Sorry to inform you my email account is used for DDO stuff only there Is NO spam on that account. And yes That was a thought I had. but Nope no email.
Originally Posted by Victorie
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06-25-2011, 01:20 AM #4Community Member
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- Apr 2011
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Still waiting>....................
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06-26-2011, 01:14 AM #5Community Member
- Join Date
- Sep 2009
- Posts
- 1,506
Read on another thread Customer Service is 7-10 working days behind on responses and requests. I figure we'll hear something by next Friday. *sigh*
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