Need help for premium membership

[Antique]

Hi!
I wanna help to one of my friend. I made a ticket for help to him but i got an automatic message:

"Thank you for submitting this issue on the behalf of another player. Unfortunately, the In-Game Support team is unable to discuss or resolve a player issue with a different player. Please ask the player to submit a help request directly and I will be happy to assist them. If they are unable to do so from a particular character, they can submit a help request from any of their other characters, regardless of server, or they can visit http://support.turbine.com to request assistance. Thanks again!"

Ok, we send a ticket becouse hi have an ingame problem. He got a message that if he have an ingame problem send a ticket ingame, but he can't make ticket ingame becouse he haven't got 'new ticket' and 'track ticket' option in his help menu. He have a premium account, he bought many points and play years ago... Need any solution or help, we send a new ticket but didnt get answer till now...

[Victorie]

As it explains in this sticky thread, Premium players have access to In-Game support for a period after they purchase points. In order to always have access to In-Game Support, a player can either upgrade to VIP, or purchase points on a regular basis.

[Antique]

It's right, but he is a Premium player! He bought many points, and bought charslots and quest packs and so.. But he still hasn't got 'ticket' manager buttons in help menu... How can it be?

[PeterE]

It's right, but he is a Premium player! He bought many points, and bought charslots and quest packs and so.. But he still hasn't got 'ticket' manager buttons in help menu... How can it be?

http://www.ddo.com/vip

[Antique]

Ty, good to know.