Quote Originally Posted by Victorie View Post
None of the tickets in the system at this time are more than 4 days old. If he hasn't heard back, please encourage him to check his spam filter. Sometimes a second email will get caught, even if the first one doesn't. If there's nothing there, please encourage him to reply to the automated response again.
I will certainly give it a shot, But knowing what he has tried already it might be a bit of a punt!! And honestly i cant blame him.