30005 and -2 for the last 3 or 4 months???

[Global_Insaneo]

None of the tickets in the system at this time are more than 4 days old. If he hasn't heard back, please encourage him to check his spam filter. Sometimes a second email will get caught, even if the first one doesn't. If there's nothing there, please encourage him to reply to the automated response again.

I will certainly give it a shot, But knowing what he has tried already it might be a bit of a punt!! And honestly i cant blame him.

[Global_Insaneo]

I will certainly give it a shot, But knowing what he has tried already it might be a bit of a punt!! And honestly i cant blame him.

Right, he has entered another ticket, Please don't let me down. I would actually like to come back on here and sing your praises rather then get my account suspended due to a rant.

Cheers .

[PeterE]

Ok I got on to phone support and they could only do a 1 off payment my friend tried to help me one day by entering his CC into my account and it did the error and said it couldn't update the info yet his CC is now listed on the system as the current CC and therefore he now owns the account.

The only way for me to get ownership back is if turbine fixes the fail system and the 30005 and -2 errors stop and I can enter my card on the site. And the only way to get his card off first is to have my friend ring up between 2am and 8am or something our time he goes to bed before midnight and never wakes up before 10am -_-

These errors and bugs have totally F'd me now I can only do single payments over the phone paying $15 a phone call so game will cost $30 a month.

Any update on when this 30005 and -2 bugs will be fixed?

[donfilibuster]

And the only way to get his card off first is to have my friend ring up between 2am and 8am or something our time he goes to bed before midnight and never wakes up before 10am -_-

I have this same problem when paying my taxes...er, my taxis, cab fares are so high at night :/

Anyways, if the phone expense would be costly, consider using game time cards instead.
I was unable to add a card from outside the US as well and settled for paybycash instead.
(despite the extra fees, and also tend to have a higher currency exchange than paypal)
Check the time card threads to see which is the current option these days.

[Global_Insaneo]

Ok I got on to phone support and they could only do a 1 off payment my friend tried to help me one day by entering his CC into my account and it did the error and said it couldn't update the info yet his CC is now listed on the system as the current CC and therefore he now owns the account.

The only way for me to get ownership back is if turbine fixes the fail system and the 30005 and -2 errors stop and I can enter my card on the site. And the only way to get his card off first is to have my friend ring up between 2am and 8am or something our time he goes to bed before midnight and never wakes up before 10am -_-

These errors and bugs have totally F'd me now I can only do single payments over the phone paying $15 a phone call so game will cost $30 a month.

Any update on when this 30005 and -2 bugs will be fixed?

Same thing my friend supposedly has to do. Not good enough in my book. Apparently it's because his house is to far away from the exchange in his area so it can't link the address to the ip he is using!!!! Just shocking!! So now it's a case of spend more money on a phone call then for the cost of VIP or trawl the Internet for a pre-paid card service you recognize that does not require a USA based address!!!

[PeterE]

Same thing my friend supposedly has to do. Not good enough in my book. Apparently it's because his house is to far away from the exchange in his area so it can't link the address to the ip he is using!!!! Just shocking!! So now it's a case of spend more money on a phone call then for the cost of VIP or trawl the Internet for a pre-paid card service you recognize that does not require a USA based address!!!

Way to screw over the rest of the world guys!! Glad you test these new security settings worldwide before you implement them.

USA IS KING BABY!!!

Have a funny feeling thats my issue too. Not sure where the exchange is lol.

Pre paid cards also cost more than $15 a month >_<

[Global_Insaneo]

Its frustrating cause i bought my VIP a couple of days ago (lucky i live near my exchange i suppose) thinking it could be sorted without resorting to a phone call.

Now i have full access, and he's left outside in the cold .

Please fix this asap and let us know when it is fixed, so that we may actually be able to fully enjoy your game.

[PeterE]

Yeah just found out off my ISP that the exchange is in Lakemba 1.2kms from me and I am in Wiley Park. My guess is that one suburb distance is whats F'd me and sadly theres no Wiley Park exchange. So until Turbine fixes this fail i'm playing on and posting on forums on an account that apparently no longer belongs to me cause of this bug.

[Global_Insaneo]

Yeah just found out off my ISP that the exchange is in Lakemba 1.2kms from me and I am in Wiley Park. My guess is that one suburb distance is whats F'd me and sadly theres no Wiley Park exchange. So until Turbine fixes this fail i'm playing on and posting on forums on an account that apparently no longer belongs to me cause of this bug.

Not good.

So. Do any customer service guys have any comments over this? Or are PeterE and my friend stuck to making one off payment over long distance calls (or buying expensive pre-paid cards) for the next however many weeks/months/years???

Not entirely sure why the card security has to be so high on here compared to any other online card transaction. Don't know about you all but if I stole someone's card I think I would be more inclined to think "I'll buy a big flat screen tv from eBay for £999" then think "free subscription for DDO for the next 3 months"

[donfilibuster]

Not entirely sure why the card security has to be so high on here compared to any other online card transaction. Don't know about you all but if I stole someone's card I think I would be more inclined to think "I'll buy a big flat screen tv from eBay for £999" then think "free subscription for DDO for the next 3 months"

Sadly it is a real problem that exist in online games, despite one would think they'd go to ebay.
Not only you can't use paypal for subscriptions but have to make sure you get zero chargebacks on cards.
And it's surely the bank's fault for their strong chargeback fees.
DDO is not the only game that disallows paypal on subs due to high fraud chance.

Unfortunately game cards have extra fees, i'd like to see turbine absorb that cost just like with paypal.
After all, it's all about payment options, credit card is simply not available for a number of people.

[Global_Insaneo]

Sadly it is a real problem that exist in online games, despite one would think they'd go to ebay.
Not only you can't use paypal for subscriptions but have to make sure you get zero chargebacks on cards.
And it's surely the bank's fault for their strong chargeback fees.
DDO is not the only game that disallows paypal on subs due to high fraud chance.

Unfortunately game cards have extra fees, i'd like to see turbine absorb that cost just like with paypal.
After all, it's all about payment options, credit card is simply not available for a number of people.

I agree with the whole not allowing paypal as a payment method for subscription based games (due to the backout thing mentioned earlier) My complaint is more that paypal (which can be used on multiple websites) has less strict security in place then turbine (only used for games) that's all. And that the only work around is a one of payment over the phone to an American number??

Just a shame really.

P.s.he tried a credit card. Still no luck.

[Global_Insaneo]

Not good.

So. Do any customer service guys have any comments over this? Or are PeterE and my friend stuck to making one off payment over long distance calls (or buying expensive pre-paid cards) for the next however many weeks/months/years???

I'll take it that the customer service people are having a "no comment" moment then? Not even along the lines of "we are trying hard to resolve this issue and hope to have it sorted within the next couple of weeks/months"

Or even a coment of "we have no intension of correcting this issue as unfortunately it only affects the few and we feel that one off payments over the phone is an acceptable way to continue our business"

When you asked me to plead with my friend to submit another ticket I thought it was because you could sort this problem out without having to resort to long distance phonecalls.

So I ask of you again. Could someone respond to my posts on what the plan is from here on out?

Many thanks.

[fabhpk]

Just got the same issue...

Tried a ticket and so far got only an automated response directing me to some support page I already checked BEFORE sending the ticket.

Thats very frustrating. Used the same card to buy about 15k turbine points and pay for the subscription in two different ocasions.

I think it is time to look for another game to play...

[donfilibuster]

I don't think u will get further comment on a thread that has already been visited.
Future players with this same issue should open your own threads, preferrably with ticket in hand.

The position of account support is and has always been that you can only deal with payment issues through account support.
That gives you the two options of ticket and phone, where ticket is slow and phone is costly.
The thing is, without a number on the tickets we have no way to know if the ticket has been closed unless we call by phone.
The lack of number alone is an issue by itself.

p.s. Also note that when calling by phone you should have already filled a ticket.
Otherwise they won't find it on the system and will be directed to open a ticket and you have had wasted the call.

[fabhpk]

(SIGH)


Thanks for the info anyway.

There is something very wrong about this issue, people should have problems when they play the ***** game without paying, and not when they actually trying to pay.

(SIGH again)

[Global_Insaneo]

(SIGH)


Thanks for the info anyway.

There is something very wrong about this issue, people should have problems when they play the ***** game without paying, and not when they actually trying to pay.

(SIGH again)

Tell me about it. They have my money (cause I'm one of the lucky ones) but my friends money they won't get until this is resolved. And from a company standpoint to be turning away good customers who want to pay for VIP just confuses the hell outta me?

[Victorie]

30005 is an error message with several potential causes.

At this time we are aware that it occasionally displays when it shouldn't, and the card is updated anyway. You can check if this happens to you by refreshing the Payment Method tab on myaccount.turbine.com.

This error correctly appears for several reasons:

It can appear if your bank or card company is declining the verification process from Turbine. (We've even had players report that their bank thought we were a gambling company, instead of a gaming company.) You can check if this is the reason for this error by contacting your bank or card company directly.

This error can also appear if the card and address details being provided don't match the information that the card company has on file. Please be sure you're using the billing address that your card company has associated with your account. Please note that you may need to contact someone in the verification department of the bank or card company in order to confirm that the address is correct.

If the card is not being accepted due to an IP vs address check, a different error will appear. This is a standard verification which is widely accepted for online transactions. The distance accepted is within a standard accepted range (which is more than a few miles/km).

I am sorry, but we are not able to assist with account specific questions or updates on the forums. Please contact our Account Management support team for assistance; contact options are included in my signature. You may call or submit a web inquiry, but you do not have to do both.

For your security, please do not submit full card numbers via the web form or email. Please note that we do require the card holder to contact us for verification and security.

We are currently experiencing longer than normal hold and turn around times due to volume. We continue to work through all the tickets in the order they were received