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  1. #1
    Community Member
    Join Date
    Apr 2011
    Posts
    11

    Default DDO Store showing blank screen!

    DDO Store showing blank screen!

    I can't buy things in the game because my DDO store window is always empty when its open!



    ps
    I have tried to relog/relaunch but no effect.

  2. #2
    Community Member Dulcimerist's Avatar
    Join Date
    Jul 2010
    Posts
    2,197

    Default

    Which version of Internet Explorer do you have installed on your computer, and do you have Internet Explorer set up to access the internet without proxies?
    "Swords will cut you wide open!" - Trip Fisk

  3. #3
    Community Member MysteryNotes's Avatar
    Join Date
    Nov 2009
    Posts
    43

    Default

    Just had this same problem earlier today.

    Go to your turbine folder, delete the browser folder(Or cut and paste it somewhere else in case you want to restore it)

    The browser folder is usually located in C:\Program Files\Turbine\DDO Unlimited.

    Relaunch ddo client and let it re-download the files.

    That fixed it for me.

    When God gives you lemons, find a new God.

  4. #4
    Community Member
    Join Date
    Apr 2011
    Posts
    11

    Default

    Quote Originally Posted by Dulcimerist View Post
    Which version of Internet Explorer do you have installed on your computer, and do you have Internet Explorer set up to access the internet without proxies?
    IE 9.0
    yes
    Quote Originally Posted by MysteryNotes View Post
    Just had this same problem earlier today.

    Go to your turbine folder, delete the browser folder(Or cut and paste it somewhere else in case you want to restore it)

    The browser folder is usually located in C:\Program Files\Turbine\DDO Unlimited.

    Relaunch ddo client and let it re-download the files.

    That fixed it for me.
    nope, it wont work.

  5. #5
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    Quote Originally Posted by hohohohoololo View Post
    IE 9.0
    yes


    nope, it wont work.
    I would give the steps here a run through if you haven't and follow up with a tech support request if you haven't yet as well.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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