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  1. #1
    Community Member DME543's Avatar
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    Jul 2007
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    I also followed these directions:
    If you continue to receive the error after all the above, make sure that the game launcher is fully closed out (you might want to reboot the pc again as a "just in case") and then perform these steps below:
    1. Click on the Windows "Start" button and click "Run" or into "Start Search".
    2. Type (or copy/paste) the following command, depending on which game is giving the error exactly as detailed below hitting enter when done:
    3. %USERPROFILE%\AppData\Local\Turbine\The Lord of the Rings Online\Launcher
    4. Or:
    5. %USERPROFILE%\AppData\Local\Turbine\Dungeons and Dragons Online\Launcher
    Upon opening that folder, find either the "News.html" file or the "Alerts.html" file detailed in the error (They might just show up as "News" or "Alerts") and right-click whichever one was indicated in the error and delete the file. Relaunch the game to test.

    and found only text files, nothing that i can right-click to delete.
    "People think that I must be a very strange person. This is not correct. I have the heart of a small boy. It's in a glass jar on my desk.” Stephen King
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  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

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    Quote Originally Posted by DME543 View Post
    I also followed these directions:
    If you continue to receive the error after all the above, make sure that the game launcher is fully closed out (you might want to reboot the pc again as a "just in case") and then perform these steps below:
    1. Click on the Windows "Start" button and click "Run" or into "Start Search".
    2. Type (or copy/paste) the following command, depending on which game is giving the error exactly as detailed below hitting enter when done:
    3. %USERPROFILE%\AppData\Local\Turbine\The Lord of the Rings Online\Launcher
    4. Or:
    5. %USERPROFILE%\AppData\Local\Turbine\Dungeons and Dragons Online\Launcher
    Upon opening that folder, find either the "News.html" file or the "Alerts.html" file detailed in the error (They might just show up as "News" or "Alerts") and right-click whichever one was indicated in the error and delete the file. Relaunch the game to test.

    and found only text files, nothing that i can right-click to delete.
    Try the steps in the article in the "Important Note" section about turning off the "Hidden" attribute for the (in your case) "Dad" folder.

    Make sure you check for that malware also just to be safe.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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