Can't bring up my myddo page in a browser.

[Marupal]

Starting today, I haven't been able to access my myddo page. It will start to load but will only partially finish. The lottery widget is about the only thing to load and that isn't finishing usually. Refresh doesn't help, nor does restarting the computer. My wife's myddo page still comes up fine. The traumatizing part is that I can't enter the lotteries. The pop-up partially loads and then bails out. ::sniffles::
I can get access to the lotteries through the in-game browser but even that is misbehaving for my account today.
Anybody else having loading problems?

[Quarks]

I have been having that same problem for almost two weeks now.
Only the Lottery thing loads, but if you click that it only brings up a grey screen.
Using different browsers doesn't help.
Using different computers doesn't help.
Trying to access from in-game doesn't help.

I opened a Forum Help ticket over a week ago and so far no response at all, not even an 'we received your ticket and are looking into it'.

I'm very frustrated by this.

[Marupal]

Yeah, that sounds like the exact same thing. I submitted a ticket last night. We'll see what happens. I'm wondering if the widget is trying to display too many items in the winning list box and choking on the attempt.

[Marupal]

Internet Explorer is finally giving an error message when the lottery submission box opens up (after a long wait):
"This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying."
Anybody else experiencing this?

EDIT: Since this is reporting that it is a server error, I've gone ahead and submitted a bug report on it. If anybody else starts having this problem feel free to leave details here. It might help the devs track the source and correct it.

[Quarks]

Any luck, yet?
So far, I still haven't even received a response. Leave alone a solution.
I'm really starting to get angry about this.

I would be fine with a message saying 'We received your issue and are looking into it but we don't have a clue what's wrong.'
What I am not fine with is being outright ignored.

[Marupal]

The only response so far has been from submitting the issue as a bug:

Thank you for submitting the bug titled 'MYDDO: Unable to open up my myddo page starting 7/2/10'. Your bug has been sent to our Quality Assurance team to be reviewed.

We are not able to provide status updates or feedback on individual bugs, however, our QA team may contact you using the private messaging system of the DDO forums or by email if further information is needed about the bug.

Thank you for helping to make DDO better!

-DUNGEONS & DRAGONS ONLINE(tm): Stormreach(tm) Team

At least I got that email. I had also submitted the issue from within the game prior to that. They told me they couldn't help and to use a different ticket, but there was a response to that too. The response time is supposed to be shorter than what you are experiencing. I think you should resubmit the issue too. It couldn't hurt. You should at least get confirmation they received the issue even if it's only for your piece of mind.

We'll see what happens next, I guess. You're right though. It is aggravating to be on the outside of the information loop for a problem that you're in the center of. A little reminder that it's being looked into would be nice.

Just out of curiousity Quarks, roughly how many lotteries have you won (if you don't mind me asking)? I think I won the tasty ham >250 times and fight the odds >100 plus about 50 more of the other weekly and random. I'm wondering if the web server is only capable of processing so many and choking on the attempt. Hopefully I'm wrong or we're just the tip of the iceberg on a really big problem that's about to surface. That's the only thing I can think of though. No TR's, rerolls, renames, transfers. None of the other things they've been mentioning as causes for problems.

Why couldn't it have been a bugged quest or another AH item that wouldn't detach. A bugged quest can be ignored. A bad AH return can be deleted. You don't waste too much time thinking about those. But noooooo. The "Enter to WIN!" button taunts me. It torments me! It tells me to try. just...one...more....time. Maybe it will work......ddddddddDDDDDDEEEEENNNNNNNIIIIIIIIEEEEED D!!!!! and I keep falling for it. grrrr

[Quarks]

I've won a good number of lotteries, I don't know how many in total, but seeing I sit on 20'ish characters per server it's not a small number.
If the site were to only choke on loading the winning entries, then I'd see that this could be a reason.
But then it shouldn't give us a grey screen when trying to enter lotteries.
It does that, too, if I go directly to the enter lottery url without going via the my.ddo main page. There would be no listing winning entries there and it still won't work.

[Marupal]

But then it shouldn't give us a grey screen when trying to enter lotteries.
It does that, too, if I go directly to the enter lottery url without going via the my.ddo main page. There would be no listing winning entries there and it still won't work.

True. Never thought about the significance of that. I went in and took a look at the page source and compared it to my wife's. Mine aborts when the table is being created for the current entries, not for the winning entries like I suspected.

EDIT: 16'ish toons per server since the lotteries began.

[Marupal]

AAAAAAAAHHHHHHHHH!!!

It's been a full week and I still don't have a functioning myddo page. It doesn't matter whether I use the in-game browser or the web page. Neither way works. No access to the lotteries! I'm starting to develop tremors from the withdrawal.

No further acknowledgement from Turbine yet. Starting to wonder if my issue has fallen through the cracks. Don't want to spam the issue but debating submitting it again.

I would be fine with a message saying 'We received your issue and are looking into it but we don't have a clue what's wrong.'
What I am not fine with is being outright ignored.

Totally agree!

[Quarks]

To this date I submitted three tickets.
No response to either.

Next step will be phonecalls, I guess.
It's frustrating and irritating and to me it shows a lack of respect to not even respond.

[Marupal]

Still no response yet, ouch.
Have you at least gotten confirmation of submission? I did for the bug report and the in-game ticket but not the others. That's the part that bothers me. With my account bugging out right now, how do I know that the account and tech support tickets aren't dropping off into limbo too?
I think the ticket submission said it could take up to 2 weeks to get a response so I'll wait before making a phone call but you should be within that timeframe. Thanks for the idea. I'm trying to stay patient over this. I see that I'm member >1.3 million. With that many subscribers, things are going to take a little while. It does feel disrespectful though.

Bad communication=bad PR. Is it deliberate or is it oversight?

[Quarks]

I would really like to give you some good news, but I'm pretty certain that the eMail response to the bug report is an automated one. It doesn't mean anything...

[Marupal]

Yeah, I'm pretty sure it's automated too, but at least it's confirmation that they did receive the ticket and it is in their system. What happens from there is an active choice on Turbine's part.

[Marupal]

I should have done this in the first post.
When this originally started to go weird, the lottery widget would display more than this. Sometimes a portion of the current entries, sometimes even almost all of the winning entries. Then I won one more lottery and this is all that I have seen of myddo.


Yes, that's completely finished loading too.
and here is the tail end of the source on the page(I replaced my player ID with asterisks though)

      <!-- BREADCRUMBS START --> 
      <div id="breadcrumbs"> 
        <img id="bc_end_left" src="http://content.turbine.com/sites/my.ddo.com/themes/default/media/common/breadcrumbs/end_left.png" /> 
        <img id="bc_end_right" src="http://content.turbine.com/sites/my.ddo.com/themes/default/media/common/breadcrumbs/end_right.png" /> 
        <div id="bc_text"> 
          <a href="/">My DDO</a> &raquo; <a href="/players/">Players</a> &raquo; <span class="current"><a href="http://my.ddo.com/marupal/">Marupal</a></span>        </div> 
      </div> 
      <!-- BREADCRUMBS END --> 
 
    
<!-- CONTENT OUTER START: centers main content area --> 
<div id="content_outer"> 
 
  
    <!-- CONTENT LEFT BG START: empty div to hold the left column background --> 
  <div id="content_left_bg"> 
  
    
    <!-- CONTENT RIGHT BG START: empty div to hold the right column background --> 
    <div id="content_right_bg"> 
 
    
            <!-- LEFT COLUMN START: left column content area --> 
      <div id="left_column"> 
        <ul id="sidebar_widgets" class="sortable"><li class='test'> 
        <script type='text/javascript'> 
          var widget_sortby_lotterylist = "";
          var widget_sortdir_lotterylist = "";   
        </script> 
        <div id="widget_lotterylist"><div id="lotterylist" class="widget"> 
<div class="wheader"><div class="wtitle">Lottery</div> 
</div> 
<div class="wbody"><table class="gradient_table"><tr><td class="left right enterToWin">
<a title="Current Drawings" href="foo.html?KeepThis=true&TLottoSignUp=player&id=*******&pid=*******&cid=&TB_iframe=true&height=400&width=602"
 class="thickbox"><img src="http://content.turbine.com/sites/my.ddo.com/themes/default/media/common/misc/spacer.gif" width="230" height="60" /></a></td></tr></table><div id="page_lotterylist"> 
<table id="clist_header"> 
</table>

Within the code in red is the hyperlink to bring up the pop-up to register for more lotteries. More about that in a second. Strangely the /body and /html tags are missing from the page source though. The server completely aborted before finishing.
Reading through the myddo users guide, I came across a part that said the widgets can be removed. Wondering if the page would load up without the widget, followed the instructions and this is what happened:

It looked normal to me at first but compared with the guide:
1} The edit link is missing from the lottery bar. I'm unable to remove the lottery widget.
2} The other active widget entries are missing completely. There should be listings for another 3 (or more) widgets below the lottery listing.
aaah uh-oh.
Here is what my wife's (functioning account) page looks like:

quite a few differences on the right hand side of the pages.
Here's the tail end of the source for mine:

				<br class="clear" /> 
 
			</h4> 
 
 
			<ul id="widget-control-info-wp-wall" class="widget-control-info"> 
 
				<li id='widget-list-control-item-10-wp-wall' class='widget-list-control-item widget-sortable'> 
<textarea rows="1" cols="1">		&lt;div class=&quot;widget-top&quot;&gt;
		&lt;h4 class=&quot;widget-title&quot;&gt;&lt;span&gt;WP Wall&lt;/span&gt;
 
			
			&lt;a class=&quot;widget-action widget-control-edit&quot; href=&quot;/Marupal/wp-admin/widgets.php?edit=wp-wall&amp;#038;key=no-key&quot;&gt;Edit&lt;/a&gt;
 
			
			&lt;br class=&quot;clear&quot; /&gt;
 
		&lt;/h4&gt;&lt;/div&gt;
 
		&lt;div class=&quot;widget-control&quot;&gt;
 
			
&lt;p&gt;Visit &lt;a href=&quot;options-general.php?page=wp-wall.php&quot;&gt;WP Wall options&lt;/a&gt; page for more options.&lt;/p&gt;
&lt;p&gt;&lt;label for=&quot;wall_title&quot;&gt;Title: &lt;input  name=&quot;wall_title&quot; type=&quot;text&quot; value=&quot;Wall&quot; /&gt;&lt;/label&gt;&lt;/p&gt;
			
&lt;input type=&quot;hidden&quot; id=&quot;wall_submit&quot; name=&quot;wall_submit&quot; value=&quot;1&quot; /&gt;
 
			&lt;input type=&quot;hidden&quot; name=&quot;widget-id[]&quot; value=&quot;wp-wall&quot; /&gt;
			&lt;input type=&quot;hidden&quot; class=&quot;widget-width&quot; value=&quot;250&quot; /&gt;
 
			&lt;div class=&quot;widget-control-actions&quot;&gt;
 
				
				&lt;a class=&quot;button widget-action widget-control-save hide-if-no-js edit alignleft&quot; href=&quot;#save:wp-wall&quot;&gt;Done&lt;/a&gt;
 
				
				&lt;a class=&quot;button widget-action widget-control-remove alignright&quot; href=&quot;/Marupal/wp-admin/widgets.php?remove=wp-wall&amp;#038;key=no-key&amp;#038;_wpnonce=376cf81140&quot;&gt;Remove&lt;/a&gt;
				&lt;br class=&quot;clear&quot; /&gt;
			&lt;/div&gt;
		&lt;/div&gt;
</textarea></li> 
			</ul> 
 
			
			<div class="widget-description"> 
				&nbsp;			</div> 
 
			<br class="clear" /> 
 
		</li> 
 
		
	</ul> 
 
			<div class="nav"> 
				<p class="pagenav"> 
					&nbsp;				</p> 
			</div> 
		</div> 
	</div> 
 
	<form id="widget-controls" action="" method="post"> 
 
	<div id="current-widgets-head" class="widget-liquid-right"> 
 
		<div id="sidebar-info"> 
			<p>You are using <span id='widget-count'>6</span> widgets in the "Left Column" sidebar.</p> 
			<p>Add more from the Available Widgets section.</p> 
		</div> 
 
	</div> 
 
	<div id="current-widgets" class="widget-liquid-right"> 
		<div id="current-sidebar"> 
 
			
	<ul class="widget-control-list"> 
 
		<li class='test'> 
        <script type='text/javascript'> 
          var widget_sortby_lotterylist = "";
          var widget_sortdir_lotterylist = "";   
        </script> 
        <div id="widget_lotterylist"><div id="lotterylist" class="widget"> 
<div class="wheader"><div class="wtitle">Lottery</div> 
</div> 
<div class="wbody"><table class="gradient_table"><tr><td class="left right enterToWin">
<a title="Current Drawings" href="foo.html?KeepThis=true&TLottoSignUp=player&id=*******&pid=*******&cid=&TB_iframe=true&height=400&width=602" 
class="thickbox"><img src="http://content.turbine.com/sites/my.ddo.com/themes/default/media/common/misc/spacer.gif" width="230" height="60" /></a></td></tr></table><div id="page_lotterylist"> 
<table id="clist_header"> 
</table>

Again missing the end body and end html tags.
Aborted right there.
If you look at the code in red you'll see again the hyperlink to submit for lotteries...?!? in my admin...where the edit link is supposed to be.?!???
I really must have angered the html gods.

And here is what happens when attempting to enter the lotteries:


every time now. kinda sucks.

[Quarks]

Believe it or not, I received an eMail today:

Greetings <me>,
Unfortunately we are unable to resolve issues with MyDDO on a case-by-case basis. We have filed a bug report for you, and will have this problem fixed as soon as we are able to.

Sorry for the inconvenience!

Thank you,
The Turbine Customer Service Team

[Marupal]

Congrats. It must feel pretty good knowing you aren't being ignored after all that wait. Checked my mail today and there was something for me too. The message was a little different though. Can't paste it in here now. Basically it said they were doing things to my account so that they could investigate the issue. I feel much better now that they've responded.

[Quarks]

Well... that's about it, though.
It doesn't really look as if help was forthcoming, and they don't consider a workaround, at all.
Pretty crappy.

[OmegaDestroyer]

I have the same problem. Can't check it at work.

Guess that means I should probably be working then...

[Marupal]

Yeah, still no fix here either. Just sent a reply to customer service asking if it would make things worse by signing up for vip status. The promo sounds tempting. Also wondering if it might set things straight with my account. Are either of you vip?

Guess that means I should probably be working then...

What kind of work ethic is that? Get back to game.

[Quarks]

Been a VIP forever. Not a day of inactive subscription.
It does not help against this thing.