How long for a credit card to be removed from an account?

[MartinusWyllt]

After submitting a proper request for removing credit card information, following the information from the turbine FAQ, from an account how long should I wait before making another request or submitting some kind of ticket?

It has been about 4 weeks since I made such a request for a particular premium account.

Anyone else have any experience with this process to share some insight?

for reference: http://support.turbine.com/ics/suppo...p?deptID=24001

"How do I remove the credit card that is associated with my account?

To remove the credit card associated with your account, please contact Turbine Account Support.

The Account Support Team requires that the credit card holder is the one who submits the request for card removal.

Please have the credit card holder call or email with the following:

Username that you want the card removed from
Last 4 digits of the credit card on file
Name of the credit card holder
The billing address
Request to remove the credit card from the account

Upon verification of this information, we are happy to assist you further.

How do I contact Turbine Customer Support?"

and

http://support.turbine.com/ics/suppo...questionID=239

"Account / Billing Support

You can manage your account at any time by logging in to your Turbine (game) account at the "My Account Page" https://myaccount.turbine.com.

For issues with your account, subscription, adding or updating billing information, password reset emails, missing Turbine Store points, etc. you can review the sticky posts or post your questions here (LOTRO) or here (DDO).

You can also check the Knowledge Base. This is especially true if you are getting a billing related error that has a number associated with it, since many of the more common billing errors are listed there.

If you have a question about your specific account and situation, or can't find an answer in any of the above avenues, you can call or email the Account Support department.

Send an email here. Contact Account Support via telephone at: 1-781-407-4020 Noon-8:45pm EDT Monday-Friday.

If calling isn't an option, we can provide you with fax details via email.

Please note that this number is for Account Support only. The Account Support Team is unable to assist with technical, in-game, or forum concerns."

So I sent an email...should I call instead?