GM's Ignoring Tickets?

[Pfold]

I'm hearing complaints from fellow guildmates that GM's are ignoring tickets. One guildmate in particular called Turbine and was advised to open in game ticket and ask for "senior GM". Ticket was promptly closed.


What's the deal? Why the run around? Where's the customer service?

Also I personally would like to know if there is a rating/ranking/feedback system in place for GM's and if so how does it function?

I know from experience Blizzard has such a system (not sure about other games though) and it seemed to work well. Then again, their GM's didn't avoid customer contact and went well outof their way to help.