I recently added an ultimate game card to my account for a 30 day subscription, my turbine account says i'm premium but when i go onto my ddo account it treats my account like a free to play (no V.I.P/premium). In the email I got it said it would take around 30 minutes to activate but it's been an hour since i added the game card.
Results 1 to 2 of 2
Thread: Subscription/DDO Issue
-
04-20-2011, 03:53 PM #1Community Member
- Join Date
- Mar 2011
- Posts
- 5
Subscription/DDO Issue
-
04-21-2011, 01:40 PM #2Customer Service Representative
- Join Date
- Aug 2008
- Posts
- 154
Please see this sticky.
DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)
Contact us on Twitter @DDOUnlimited
Reply With Quote