Ticket System/GM complaint

[.Gawyn.]

Hello, let me start by saying that I hail from the Cannith Server and that me and my buddy run a very close-knit guild there and I have been a paying VIP member for some time. Saturday night @ about 12:30am eastern time one of my members complained about an incident with a GM and the ticketing system, so here I appear before you.

Someone messaged her as she had a LFM up in the group section, but it had just filled. As an act of courtesy, she told them sorry and that the group was full rather than simply blowing them off. The individual replied with several snotty and aggressive messages prompting a response of "aren't you a cocky f*cker?" with the star included even, from my guild member. The individual that not only initiated the conversation, but turned it nasty then proceeded to send in a ticket concerning the comment, which sparked a warning and a threat of a week-long ban from this "GM" ... Bear in mind that this is a very new person to the game and the way this all went down really bothered them, and it downright INFURIATED me as well, as she was leaning toward going VIP and sticking with DDO for a while.

I mean, seriously.. do you people even investigate these claims before you act upon them like that? Or just buy into whatever the ticket says, regardless of the situation? All you are doing is giving these ticket-happy idiots free reign to go out of control when you give them power like that, and penalizing normal players from not being oversensitive NARCs by punishing them for not being the first to bother your GMs by sending pointless tickets.

If it had been me that was accosted by a GM like that in the same situation i'd have flown off the handle, and if a ban followed like the GM threatened, so would the termination of my VIP account and future business with this company. This is why I would really like to hear this was some sort of bizarre mistake, because if this is how you choose to conduct yourselves, i no longer want any part of being a paying customer of yours in any facet.

A prompt response would be greatly appreciated, either on this thread, gawynab@gmail.com or ingame @ Tzeryn on the Cannith Server.