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Thread: error help

  1. #1
    Community Member
    Join Date
    Sep 2009
    Posts
    4

    Default error help

    Hello guys, i was wondering if any of the techies out there could share some insite & possible help me with my comp issues.Friday night i managed to get some malware/virus on my comp which caused me to have to system restore.I restored it back to 2 weeks ago to be safe,after getting everything back to normal i tried to log on to DDO.Didnt make it to the logon screen before a error report came up and said to contact tech support.I figured the restore must have screwed something up so i uninstalled/reinstalled the game but it didnt fix the problem.It wouldnt let me copy/paste the error report so i went into appdata/launcher and pulled this.



    Launcher execution begins: 4/3/2011 2:01:04 AM 4/3/2011 2:01:04 AM
    Command line: "C:\Program Files\Turbine\DDO Unlimited\TurbineLauncher.exe" -invoker 4/3/2011 2:01:04 AM
    Administrator: True 4/3/2011 2:01:04 AM
    UAC enabled: True 4/3/2011 2:01:04 AM
    Mutex Created: "C:_Program Files_Turbine_DDO Unlimited_TurbineLauncher.exe" 4/3/2011 2:01:04 AM

    NHN: Initializing NHN authentication 4/3/2011 2:01:04 AM
    Read user settings file. 4/3/2011 2:01:05 AM
    Installed resources: 4/3/2011 2:01:05 AM
    de de German "Sprache wählen" 4/3/2011 2:01:05 AM
    en en English "Select a Language" 4/3/2011 2:01:05 AM
    fr fr French "Sélectionnez une langue" 4/3/2011 2:01:05 AM
    4/3/2011 2:01:05 AM
    Target culture: "en-US" 4/3/2011 2:01:05 AM
    Looking for resources in "en-US" 4/3/2011 2:01:05 AM
    Looking for resources in "en-GB" 4/3/2011 2:01:05 AM
    Looking for resources in "en" 4/3/2011 2:01:05 AM
    Final resource culture: "en" 4/3/2011 2:01:05 AM
    4/3/2011 2:01:05 AM
    Resources library: 4/3/2011 2:01:05 AM
    FileName: C:\Program Files\Turbine\DDO Unlimited\en\TurbineLauncher.resources.dll 4/3/2011 2:01:05 AM
    FileVersion: 1.25.4065.23560 4/3/2011 2:01:05 AM
    AssemblyVersion: 1.25.4065.23560 4/3/2011 2:01:05 AM
    BuildTime: 2/17/2011 1:05:20 PM Eastern Standard Time 4/3/2011 2:01:05 AM
    4/3/2011 2:01:05 AM
    ConfigurationSettings.AppSettings: 4/3/2011 2:01:05 AM
    Launcher.DataCenterService.GLS=http://gls.ddo.com/GLS.DataCenterServer/Service.asmx 4/3/2011 2:01:05 AM
    DataCenter.GameName=DDO 4/3/2011 2:01:05 AM
    DataCenter.DefaultCenter=DDO 4/3/2011 2:01:05 AM
    Product.DocumentFolder=Dungeons and Dragons Online 4/3/2011 2:01:05 AM
    Launcher.DocumentFolder=Launcher 4/3/2011 2:01:05 AM
    4/3/2011 2:01:05 AM
    Enter LoadPrivateFonts 4/3/2011 2:01:05 AM
    FontFamily "Village" loaded. 4/3/2011 2:01:05 AM
    Exit LoadPrivateFonts 4/3/2011 2:01:05 AM
    4/3/2011 2:01:06 AM
    --------------------------------------------------------------------------------------------------- 4/3/2011 2:01:06 AM
    System Information 4/3/2011 2:01:06 AM
    --------------------------------------------------------------------------------------------------- 4/3/2011 2:01:06 AM
    Operating System: Microsoft® Windows Vista™ Home Premium (6.0.6001, Build 6001) Service Pack 1 4/3/2011 2:01:14 AM
    Language: English (United States) 4/3/2011 2:01:14 AM
    System Manufacturer: HP-Pavilion 4/3/2011 2:01:14 AM
    System Model: GC670AA-ABA a6120n 4/3/2011 2:01:14 AM
    BIOS: Phoenix - AwardBIOS v6.00PG 4/3/2011 2:01:14 AM
    Processor: GenuineIntel x64 Family 6 Model 15 Stepping 2 (2GHz) 4/3/2011 2:01:14 AM
    Memory: 2037MB RAM 4/3/2011 2:01:14 AM
    Page File: 246MB used, 2091MB available 4/3/2011 2:01:14 AM
    Cipher strength: Min=40-bit, Max=128-bit 4/3/2011 2:01:14 AM
    .NET CLR version: 1.1.4322.2470 () 4/3/2011 2:01:14 AM
    Default Proxy Address: 4/3/2011 2:01:14 AM
    BypassProxyOnLocal: False 4/3/2011 2:01:14 AM
    BypassList: 4/3/2011 2:01:14 AM
    --------------------------------------------------------------------------------------------------- 4/3/2011 2:01:14 AM
    4/3/2011 2:01:14 AM
    Initialization status: "Logging module version data" 4/3/2011 2:01:14 AM
    4/3/2011 2:01:14 AM
    Assemblies: 4/3/2011 2:01:14 AM
    ModuleName: TurbineLauncher.exe 4/3/2011 2:01:14 AM
    FileName: C:\Program Files\Turbine\DDO Unlimited\TurbineLauncher.exe 4/3/2011 2:01:14 AM
    Comments: (RELEASE) Launches Turbine MMORPGs. 4/3/2011 2:01:14 AM
    FileVersion: 1.25.0.3 4/3/2011 2:01:14 AM
    AssemblyVersion: 1.25.4065.23568 4/3/2011 2:01:14 AM
    BuildTime: 2/17/2011 1:05:36 PM Eastern Standard Time 4/3/2011 2:01:14 AM
    4/3/2011 2:01:14 AM
    FileName: C:\Program Files\Turbine\DDO Unlimited\ControlLibrary.dll 4/3/2011 2:01:14 AM
    Comments: (RELEASE) New versions of controls which properly support background images and colors. 4/3/2011 2:01:14 AM
    FileVersion: 1.25.0.3 4/3/2011 2:01:14 AM
    AssemblyVersion: 1.25.4065.23549 4/3/2011 2:01:14 AM
    BuildTime: 2/17/2011 1:04:58 PM Eastern Standard Time 4/3/2011 2:01:14 AM
    4/3/2011 2:01:14 AM
    Libraries: 4/3/2011 2:01:14 AM
    FileName: C:\Program Files\Turbine\DDO Unlimited\AxInterop.SHDocVw.dll 4/3/2011 2:01:14 AM
    FileVersion: 1.1.0.0 4/3/2011 2:01:14 AM
    4/3/2011 2:01:14 AM
    FileName: C:\Program Files\Turbine\DDO Unlimited\Interop.PatchWrapper.dll 4/3/2011 2:01:14 AM
    FileVersion: 2.1.0.0 4/3/2011 2:01:14 AM
    4/3/2011 2:01:14 AM
    FileName: C:\Program Files\Turbine\DDO Unlimited\Interop.SHDocVw.dll 4/3/2011 2:01:14 AM
    FileVersion: 1.1.0.0 4/3/2011 2:01:14 AM
    4/3/2011 2:01:14 AM
    FileName: C:\Program Files\Turbine\DDO Unlimited\PatchClient.dll 4/3/2011 2:01:14 AM
    FileVersion: 01,05,04,11002 4/3/2011 2:01:14 AM
    4/3/2011 2:01:14 AM
    FileName: C:\Program Files\Turbine\DDO Unlimited\PatchWrapper2.dll 4/3/2011 2:01:14 AM
    FileVersion: 2, 0, 0, 1 4/3/2011 2:01:14 AM
    4/3/2011 2:01:14 AM
    FileName: C:\Program Files\Turbine\DDO Unlimited\PatchWrapper2PS.dll 4/3/2011 2:01:14 AM
    FileVersion: 2, 0, 0, 1 4/3/2011 2:01:14 AM
    4/3/2011 2:01:14 AM
    FileName: C:\Program Files\Turbine\DDO Unlimited\SelfPatch.dll 4/3/2011 2:01:14 AM
    FileVersion: 01,05,04,11002 4/3/2011 2:01:14 AM
    4/3/2011 2:01:14 AM
    FileName: C:\Program Files\Turbine\DDO Unlimited\TTEPatchClient.dll 4/3/2011 2:01:15 AM
    FileVersion: 2.3.0.3 4/3/2011 2:01:15 AM
    4/3/2011 2:01:15 AM
    FileName: C:\Program Files\Turbine\DDO Unlimited\zlib1T.dll 4/3/2011 2:01:15 AM
    FileVersion: 1.2.3 4/3/2011 2:01:15 AM
    4/3/2011 2:01:15 AM
    FileName: C:\Windows\system32\schannel.dll 4/3/2011 2:01:15 AM
    FileVersion: 6.0.6001.18507 (vistasp1_gdr.100810-0340) 4/3/2011 2:01:15 AM
    4/3/2011 2:01:15 AM
    4/3/2011 2:01:15 AM
    Initialization status: "Registering update wrapper" 4/3/2011 2:01:15 AM
    Initialization status: "Constructing data center browser" 4/3/2011 2:01:15 AM
    Initialization status: "Constructing alert service" 4/3/2011 2:01:16 AM
    Initialization status: "Constructing configuration service" 4/3/2011 2:01:16 AM
    Initialization status: "Constructing authentication service" 4/3/2011 2:01:16 AM
    Initialization status: "Constructing update service" 4/3/2011 2:01:16 AM
    Initialization status: "Constructing UI manager" 4/3/2011 2:01:16 AM
    Initialization status: "Constructing phase engine" 4/3/2011 2:01:16 AM
    autoPatchTimer interval: 14400000 4/3/2011 2:01:16 AM
    Enter ProxySettings.Apply 4/3/2011 2:01:16 AM
    Using ProxyAccess.PreConfig (Windows Internet Options proxy) 4/3/2011 2:01:16 AM
    Leave ProxySettings.Apply 4/3/2011 2:01:16 AM
    Initialization status: "Getting data centers" 4/3/2011 2:01:16 AM
    Current Data Center: DDO 4/3/2011 2:01:17 AM
    AuthServer: https://gls-auth.ddo.com/GLS.AuthServer/Service.asmx 4/3/2011 2:01:17 AM
    4/3/2011 2:01:17 AM
    World status servers: 4/3/2011 2:01:17 AM
    Khyber @ http://gls.ddo.com/GLS.DataCenterSer...s=10.67.112.23 4/3/2011 2:01:17 AM
    Cannith @ http://gls.ddo.com/GLS.DataCenterSer...s=10.67.112.59 4/3/2011 2:01:17 AM
    Orien @ http://gls.ddo.com/GLS.DataCenterSer...s=10.67.112.60 4/3/2011 2:01:17 AM
    Sarlona @ http://gls.ddo.com/GLS.DataCenterSer...s=10.67.112.22 4/3/2011 2:01:17 AM
    Argonnessen @ http://gls.ddo.com/GLS.DataCenterSer...s=10.67.112.56 4/3/2011 2:01:17 AM
    Ghallanda @ http://gls.ddo.com/GLS.DataCenterSer...s=10.67.112.64 4/3/2011 2:01:17 AM
    Thelanis @ http://gls.ddo.com/GLS.DataCenterSer...s=10.67.112.21 4/3/2011 2:01:17 AM
    4/3/2011 2:01:17 AM
    Initialization status: "Getting remote configuration" 4/3/2011 2:01:17 AM
    GetLauncherConfig from: "http://gls.ddo.com/launcher/ddo/dndlauncher.server.config.xml" 4/3/2011 2:01:17 AM
    Configuration.AppSettings: 4/3/2011 2:01:17 AM
    LauncherConfig.DateTime=10/20/10 6:40 AM 4/3/2011 2:01:17 AM
    LauncherConfig.RefreshFrequency=15 4/3/2011 2:01:17 AM
    GameName=DDO 4/3/2011 2:01:17 AM
    Patching.ProductCode=DDO 4/3/2011 2:01:17 AM
    GameClient.Filename=dndclient.exe 4/3/2011 2:01:17 AM
    GameClient.ArgTemplate=-a {0} -h {1} --glsticketdirect {2} --chatserver {3} --language {4} --rodat on --supporturl https://tss.turbine.com/TSSTrowser/trowser.aspx --gametype DDO --supportserviceurl https://tss.turbine.com/TSSTrowser/SubmitTicket.asmx --authserverurl https://gls.ddo.com/GLS.AuthServer/Service.asmx --glsticketlifetime 21600 4/3/2011 2:01:17 AM
    GameClient.ResetGraphicsArg= --safe 4/3/2011 2:01:17 AM
    GameClient.AlwaysPatchHighRes=true 4/3/2011 2:01:17 AM
    GameClient.HighResPatchArg= --HighResOutOfDate 4/3/2011 2:01:17 AM
    GameClient.RequiredVersion=0 4/3/2011 2:01:17 AM
    GameClient.ForwardVersion=0 4/3/2011 2:01:17 AM
    URL.UpdateDownload=http://downloads.turbine.com 4/3/2011 2:01:17 AM
    Patch.UpdaterNameFormat={0}updater_{1}_{2}.exe 4/3/2011 2:01:17 AM
    URL.Support=http://www.ddo.com/support/ 4/3/2011 2:01:17 AM
    URL.Home=http://www.ddo.com 4/3/2011 2:01:17 AM
    URL.Community=http://www.ddo.com 4/3/2011 2:01:17 AM
    URL.Account=https://myaccount.turbine.com 4/3/2011 2:01:17 AM
    URL.NewAccount=https://trial.turbine.com/ddo.php?utm_source=LAUNCHER 4/3/2011 2:01:17 AM
    URL.ForgotPassword=https://myaccount.turbine.com/?page_id=29&billing[process]=13 4/3/2011 2:01:17 AM
    URL.Account.Post=https://myaccount.turbine.com/?page_id=29 4/3/2011 2:01:17 AM
    Format.Account.Login=form_user_name={0}&form_user_ pass={1}&siteuser[action]=login&user[action]=login&billing[process]=1&billing[action]=1 4/3/2011 2:01:17 AM
    Format.Account.BuyNow=form_user_name={0}&form_user _pass={1}&siteuser[action]=login&billing[process]=17&billing[forms][subscriptionName]={2}&billing[scenario]=DDO_BUY_NOW_POPUP&billing[forms][productCode]=DDO&billing[forms][purchaseProductCode]=DDOBuy&billing[forms][purchasePlanCode]=DDO-F2PUp 4/3/2011 2:01:17 AM
    Activate.Account.BuyNow=true 4/3/2011 2:01:17 AM
    Threshold.Account.DaysLeft=35 4/3/2011 2:01:17 AM
    Activate.Account.DaysLeft=false 4/3/2011 2:01:17 AM
    LauncherConfig.SubscriptionRefreshFrequency=60 4/3/2011 2:01:17 AM
    Subscription.FreeToPlay=true 4/3/2011 2:01:17 AM
    URL.PrivacyPolicy=http://www.turbine.com/?page_id=59 4/3/2011 2:01:17 AM
    URL.NewsFeed=http://www.ddo.com/index.php?option=com_bca-rss-syndicator&feed_id=1 4/3/2011 2:01:17 AM
    URL.NewsStyleSheet=http://content.turbine.com/sites/launcher/ddo/newsstylesheet.xslt 4/3/2011 2:01:17 AM
    URL.AlertsStyleSheet=http://content.turbine.com/sites/launcher/ddo/alertsstylesheet.xslt 4/3/2011 2:01:17 AM
    URL.LogoButton1=http://www.turbine.com 4/3/2011 2:01:17 AM
    URL.LogoButton2=http://www.wizards.com 4/3/2011 2:01:17 AM
    URL.LogoButton3=http://www.hasbro.com 4/3/2011 2:01:17 AM
    URL.LogoButton4=http://www.atari.com 4/3/2011 2:01:17 AM
    WorldUpdateRate=1 4/3/2011 2:01:17 AM
    PatchWindow=30 4/3/2011 2:01:17 AM
    PatchConnectRetryInterval=1 4/3/2011 2:01:17 AM
    DisablePatch=false 4/3/2011 2:01:17 AM
    EmailAddress.Errors=LauncherErrors@turbine.com 4/3/2011 2:01:17 AM
    TrialTokenList=StormreachGuest 4/3/2011 2:01:17 AM
    URL.ExpiredTrial.Template=http://trial.ddo.com/purchase/?token={0} 4/3/2011 2:01:17 AM
    Eula.en.FilePath=en\DDO Eula - Turbine.rtf 4/3/2011 2:01:17 AM
    Legal.en.Titles=End User License Agreement|Terms of Service 4/3/2011 2:01:17 AM
    Legal.DE.Titles=Endnutzer-Lizenzvereinbarung|Nutzungsbedingungen 4/3/2011 2:01:17 AM
    Legal.FR.Titles=Contrat de License Utilisateur Final|Conditions de Service 4/3/2011 2:01:17 AM
    Legal.English.Titles=End User License Agreement|Terms of Service 4/3/2011 2:01:17 AM
    Legal.en-GB.Titles=End User License Agreement|Terms of Service 4/3/2011 2:01:17 AM
    Legal.en.FilePaths=en\DDO EULA - Turbine.rtf|en\DDO TOS.rtf 4/3/2011 2:01:17 AM
    Legal.DE.FilePaths=DE\DDO EULA - Turbine.rtf|DE\DDO TOS.rtf 4/3/2011 2:01:17 AM
    Legal.FR.FilePaths=FR\DDO EULA - Turbine.rtf|FR\DDO TOS.rtf 4/3/2011 2:01:17 AM
    Legal.English.FilePaths=en\DDO EULA - Turbine.rtf|en\DDO TOS.rtf 4/3/2011 2:01:17 AM
    Legal.en-GB.FilePaths=en-GB\DDO EULA - Turbine.rtf|en-GB\DDO TOS.rtf 4/3/2011 2:01:17 AM
    URL.DownloadFilesList=http://download.ddo.akamai.turbine.com/ddo/patch/splashscreen/DownloadFilesList.xml 4/3/2011 2:01:17 AM
    URL.ReqSoftwareInstall=http://download.lotro.akamai.turbine.com/ddo/patch/PreInstallListDDO.xml 4/3/2011 2:01:17 AM
    URL.BannerSource=http://content.turbine.com/sites/ddolauncher/ddo_launcherad.png?x=0&y=78 4/3/2011 2:01:17 AM
    URL.BannerTarget=http://content.turbine.com/sites/launcher/ddo.php 4/3/2011 2:01:17 AM
    WorldQueue.LoginQueue.URL=http://gls.ddo.com/GLS.AuthServer/LoginQueue.aspx 4/3/2011 2:01:17 AM
    WorldQueue.TakeANumber.Parameters=command=TakeANum ber&subscription={0}&ticket={1}&ticket_type=GLS&qu eue_url={2} 4/3/2011 2:01:17 AM
    WorldQueue.LeaveQueue.Parameters=command=LeaveQueu e&subscription={0}&context={1}&ticket_type=GLS&que ue_url={2} 4/3/2011 2:01:17 AM
    WorldQueue.Threshold.WaitTimeMultiplier=1.00 4/3/2011 2:01:17 AM
    WorldQueue.Threshold.Medium=300 4/3/2011 2:01:17 AM
    WorldQueue.Threshold.Long=900 4/3/2011 2:01:17 AM
    WorldQueue.PollTimer=15 4/3/2011 2:01:17 AM
    4/3/2011 2:01:17 AM
    Exception: System.UnauthorizedAccessException: Access to the path "C:\Users\anthony\AppData\Local\Turbine\Dungeo ns and Dragons Online\Launcher\LauncherUserSettings.xml" is denied.
    at System.IO.__Error.WinIOError(Int32 errorCode, String str)
    at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, Boolean useAsync, String msgPath, Boolean bFromProxy)
    at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
    at System.Xml.XmlTextWriter..ctor(String filename, Encoding encoding)
    at com.turbine.launcher.Settings.UserSettings.Save() 4/3/2011 2:01:17 AM
    autoPatchTimer.Enabled = True 4/3/2011 2:01:17 AM
    Initialization status: "Getting alerts and news" 4/3/2011 2:01:17 AM
    4/3/2011 2:01:17 AM
    Initialization status: "Opening main form" 4/3/2011 2:01:17 AM
    RSS Feed Error: Access to the path "C:\Users\anthony\AppData\Local\Turbine\Dungeo ns and Dragons Online\Launcher\Alerts.html" is denied. 4/3/2011 2:01:19 AM
    RSS Feed Error: Access to the path "C:\Users\anthony\AppData\Local\Turbine\Dungeo ns and Dragons Online\Launcher\Alerts.html" is denied. 4/3/2011 2:01:22 AM
    An error has occurred.
    Please contact Technical Support with the following information:

    System.UnauthorizedAccessException: Access to the path "C:\Users\anthony\AppData\Local\Turbine\Dungeo ns and Dragons Online\Launcher\News.html" is denied.
    at System.IO.__Error.WinIOError(Int32 errorCode, String str)
    at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, Boolean useAsync, String msgPath, Boolean bFromProxy)
    at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize)
    at System.IO.StreamWriter.CreateFile(String path, Boolean append)
    at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize)
    at System.IO.StreamWriter..ctor(String path, Boolean append)
    at System.IO.File.CreateText(String path)
    at com.turbine.launcher.Services.Alerts.WriteEmptyHtm lToFile(String filename)
    at com.turbine.launcher.Services.Alerts.GenerateError Html(String message)
    at com.turbine.launcher.Services.Alerts.TransformDocT oFile(XmlDocument xmlDoc, String filename, String stylesheetSettingName)
    at com.turbine.launcher.Services.Alerts.ReadRss(Objec t stateInfo)
    at com.turbine.launcher.Forms.MainForm.PhaseTransitio n()
    at com.turbine.launcher.Forms.MainForm.OnLoad(EventAr gs e)
    at System.Windows.Forms.Form.OnCreateControl()
    at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
    at System.Windows.Forms.Control.CreateControl()
    at System.Windows.Forms.Control.WmShowWindow(Message& m)
    at System.Windows.Forms.Control.WndProc(Message& m)
    at System.Windows.Forms.ScrollableControl.WndProc(Mes sage& m)
    at System.Windows.Forms.ContainerControl.WndProc(Mess age& m)
    at System.Windows.Forms.Form.WmShowWindow(Message& m)
    at System.Windows.Forms.Form.WndProc(Message& m)
    at com.turbine.launcher.Forms.BaseForm.WndProc(Messag e& m)
    at com.turbine.launcher.Forms.MainForm.WndProc(Messag e& m)
    at System.Windows.Forms.ControlNativeWindow.OnMessage (Message& m)
    at System.Windows.Forms.ControlNativeWindow.WndProc(M essage& m)
    at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) 4/3/2011 2:01:22 AM



    I sent it to tech support,but they wont get back to me for 1-3 days.And i searched the forums but didnt see anything about this issue.Do any of you know what is causing this problem or know how to fix it?Any and all help will be greatly appreciated.
    thank you very much

  2. #2
    Community Member
    Join Date
    Sep 2009
    Posts
    4

    Default

    Nm i fixed it

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