Launcher error

[rknetsch]

I got the following message when I tried to run DDO. I uninstalled and then reinstalled and still get it. I did have a virus that I got rid of by deleting some files (as directed by someone online who knew how to get rid of it). This is the error:

An error has occurred.
Please contact Technical Support with the following information:

System.UnauthorizedAccessException: Access to the path "C:\Users\rknetsch\AppData\Local\Turbine\Dunge ons and Dragons Online\Launcher\News.html" is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String str)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, Boolean useAsync, String msgPath, Boolean bFromProxy)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize)
at System.IO.StreamWriter.CreateFile(String path, Boolean append)
at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize)
at System.IO.StreamWriter..ctor(String path, Boolean append)
at System.IO.File.CreateText(String path)
at com.turbine.launcher.Services.Alerts.WriteEmptyHtm lToFile(String filename)
at com.turbine.launcher.Services.Alerts.GenerateError Html(String message)
at com.turbine.launcher.Services.Alerts.TransformDocT oFile(XmlDocument xmlDoc, String filename, String stylesheetSettingName)
at com.turbine.launcher.Services.Alerts.ReadRss(Objec t stateInfo)
at com.turbine.launcher.Forms.MainForm.PhaseTransitio n()
at com.turbine.launcher.Forms.MainForm.OnLoad(EventAr gs e)
at System.Windows.Forms.Form.OnCreateControl()
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl()
at System.Windows.Forms.Control.WmShowWindow(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Mes sage& m)
at System.Windows.Forms.ContainerControl.WndProc(Mess age& m)
at System.Windows.Forms.Form.WmShowWindow(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at com.turbine.launcher.Forms.BaseForm.WndProc(Messag e& m)
at com.turbine.launcher.Forms.MainForm.WndProc(Messag e& m)
at System.Windows.Forms.ControlNativeWindow.OnMessage (Message& m)
at System.Windows.Forms.ControlNativeWindow.WndProc(M essage& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) 03/04/2011 12:14:47 AM

[Dulcimerist]

Do you remember which virus it was, and which files you deleted in order to cure it?

It's just a hunch, but I wonder if you need to reinstall/repair the Microsoft .NET Framework:
http://www.microsoft.com/net/
If I remember correctly, DDO uses this a little bit for something, and that likely could've been some of the stuff you had to delete.

[rknetsch]

Thanks for your response. Sorry, I should have mentioned that I also reinstalled the NET software.

The virus was CleanThis. YOu can read about it here:
http://deletemalware.blogspot.com/20...all-guide.html

The files I removed were gog.exe, the "shell" entry in the registry at HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon

and some files in C:\Users\[User Name]\AppData\Roaming\Windows7 related to the program such as completescan, install and start.

[spikezilla]

hey rknetsch, i had the same error come up on mine for a different virus(windows repair).It likes to mark folders hidden,so the launcher wont load cause of it.I had to go thru and unhide all the folders in the areas it said the errors were in.It worked for me i hope it works for you.good luck

[rknetsch]

hey rknetsch, i had the same error come up on mine for a different virus(windows repair).It likes to mark folders hidden,so the launcher wont load cause of it.I had to go thru and unhide all the folders in the areas it said the errors were in.It worked for me i hope it works for you.good luck

Kudos to Spikezilla! This is exactly what happened. I actually figured it out pretty well at the same time that he (she?) was providing the answer, as I noticed my user files were hidden.

Man, I hate viruses.

Thanks!