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  1. #1
    Community Member
    Join Date
    Feb 2010
    Posts
    748

    Default Turbine points Gift Giving

    Greetings Account Management Assistance Folks,

    I read the sticky about giving a gift to a friend. I checked the link provided below and it is no longer available (or is it only not available for me)

    Quote Originally Posted by Victorie View Post
    Please complete the form here with the same type of information included below in orange. When you're done, click the "Submit Query" button and be sure the confirmation page appears. Whatever gift your giving needs to be available on the date you submit the form.
    Here are my questions.
    1) Is the form provided from what I quoted can be used in emailing the account staff? Is it the same email address?
    2) Do we have a gift card existing now? Since coupons are provided now, can we use coupons instead to pass to your friends?
    3) I am not from the United States so calling is not an option for me, can I be given free turbine points now just because I am a good friend who just want to give a gift to someone without any occasion?

    Ok, the last question is not serious (but if you can give me, I won't complain wink wink)

    Hope you can help me on this please.

    Cheers!

  2. #2
    Customer Service Representative
    Join Date
    Dec 2010
    Posts
    0

    Default

    To gift Turbine Points to a friend, you can use the web form I have linked in my signature. That will bring you to the Support Page and you can submit a ticket to our Account Management Team. They will be happy to assist you with gift purchase.

    We do not have gift cards for Turbine Points per se, though I know that there are some retailers that carry Turbine Points cards. I know you said you weren't from the United States, but it might be worth calling any local game store to see if they carry those.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available from 2:00 pm to 6:00 pm, Monday through Friday (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  3. #3
    Community Member
    Join Date
    Feb 2010
    Posts
    748

    Thumbs up Wow Thanks!

    Thanks for the reply!

    I was expecting to get a reply on Monday (US time).

    Thanks again.

    Cheers!

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