Dear Turbine please announce sales in advance

[Irinis]

Customers have asked several times to be notified in advance, particularly for one-day-only sales. Now that you have more international customers, it's doubly inconsiderate for them that a sale is announced ON the day of the sale.

So now today there's a sale on Supreme Tomes at 50% off. It was announced just now. Not yesterday as something to look forward to, now.

Please announce sales in advance. We've asked for this many times. Thanks.

[Memnir]

/signed

[Infant]

Hi Irinis,

as someone who has a few spare TPs, I've been waiting for the tomes to be on sale for a while, following the "staff picks" and Turbine Tuesdays closely. Still, I managed to miss this information and can't find it on the DDO store page. Could you pls link it?

Thx in advance,

Infant

Edit: /signed, for obvious reasons

[Lerincho]

http://forums.ddo.com/showthread.php?t=307319

[Memnir]

Hi Irinis,

as someone who has a few spare TPs, I've been waiting for the tomes to be on sale for a while, following the "staff picks" and Turbine Tuesdays closely. Still, I managed to miss this information and can't find it on the DDO store page. Could you pls link it?

Thx in advance,

Infant

Edit: /signed, for obvious reasons

Store sales are often announced here on the forums - in the upper right hand corner of the main page.

[sacredtheory]

Son of a...

I just bought a supreme +2 a few days ago...grrr

Edit: forgot to include: /signed

[Infant]

@ Memnir

Store sales are often announced here on the forums - in the upper right hand corner of the main page.

good to know, thx...

I always forget, that I have to check the Dev tracker in the AFTERNOON (local, EU time) for today's information, not during the morning Email/browser- session .

As Irinis pointed out, it would be nice for the the international customer base if Turbine announced one-day sales in advance...

Infant

[RitzBlitz]

Store sales are often announced here on the forums - in the upper right hand corner of the main page.

And there are some that are announced nowhere ?

- like the half elf in the current deals

[Memnir]

No - and my apologies for the clumsy phrasing.

The sales are always mentioned here on the forum - but not always in-game or in the launcher. Which to me seems like a backwards way to handle a sale, since only a tiny slice of the gaming population visits the forums. But, that is not my row to hoe.


If you want to know what is going on with the Store - it's best to check the forums before anything else.

[Ganolyn]

They might even add a feature to receive emails about sales if people opt for it and yes they should be announced at least one day in advance.

[Zaal]

lol - that's like asking retailers to release their plans of all future sales so that you the consumer can hold off on purchasing that new Solid State Hard Drive!

I don't think it's realistically feasible to expect any seller to do that.

Sure there are exceptions but as a general rule?
Don't think so.

[RitzBlitz]

@ Memnir
Even though i quoted you i wasn't nitpicking your post.

Just wanted to point out that the half elf sale is not currently mentioned anywhere but in the current deals in the in-game store.

[Zaal]

If i'm not mistaken, you can click into the DDO store to see what's on sale.

And i thought they also sent out emails to that effect too...

[Lerincho]

@ Memnir
Even though i quoted you i wasn't nitpicking your post.

Just wanted to point out that the half elf sale is not currently mentioned anywhere but in the current deals in the in-game store.

Don't believe him Mem, beat him up! <--- not goofy smile, this is a J O K E.

Yes they send out emails, but the emails would be extremely late for some EU and Aussie players. They roll into my inbox about noonish, and I am central time zone USA.

[Ganolyn]

I've never gotten a email. Maybe I disabled it without knowing when I signed up.

[Lerincho]

I've never gotten a email. Maybe I disabled it without knowing when I signed up.

that's okay, I didn't know I ever signed up for it.

[jwdaniels]

Zaal, asking for a little notice on a one-day sale isn't akin to asking them to give out their sale plans in advance. Macy's sends me an email early in the week when they're having their multiple-day one-day sales because they know it will generate interest in the sale. Lost revenue will, theoretically, be made up for by increased volume, and when the profit margin is basically 100% (as is the case with a digital item) it's not hard to justify generating additional volume.

As far as the updates go, they send out a weekly update on the DDO store - I think I get it Friday afternoons. The website/forum update is posted on Thursday. I used to get it Thursday nights, but that changed around last summer (I think).

[Musouka]

Perhaps it is their form of impulse buys. Much like the line to wait for checkouts at best buy, and most grocery stores. They put the nice things, and sometimes small things that can be useful or just candy there to make you feel a need for it. You don't see any signs that say candy ahead by cash registers around the store.

[Teech]

If i'm not mistaken, you can click into the DDO store to see what's on sale.

And i thought they also sent out emails to that effect too...

The weird thing is, its not even on their store page...
The healing sale is listed, but nothing on tomes...


http://www.ddo.com/ddostore/sales-a-promotions

As of the time of this post anyway...

[Infant]

Hi Zaal,

lol - that's like asking retailers to release their plans of all future sales so that you the consumer can hold off on purchasing that new Solid State Hard Drive!

I don't think it's realistically feasible to expect any seller to do that.

Sure there are exceptions but as a general rule?
Don't think so.

"plan of all future sales" -- no, that would be silly .
"few hours/one day in advance" -- yes, I think this would be appropriate given the timezone inconvenience.

Btw, I receive emails with some sales/announcements, but certainly not with all of them (which is good, imho). And as already stated, I couldn't find this specific offer in the DDO store. So the announcement system doesn't seem to be consequent. The best way is probably the forum/dev tracker and many players don't visit the forums.

Infant