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  1. #1
    Community Member DefecTalisman's Avatar
    Join Date
    Jan 2011
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    Default Became a VIP and no monthly points ?

    So I became a VIP a couple of days ago, one of the reasons was for the monthly 500 points for the DDO store I would get. So a couple of days in and I am still to receive any points for anything other than favour earned in the game.

    So now I am left wondering if I will only get them at the beginning of the coming month & if this is the case then I am screwed cause I wanted to get some quivers whilst the 50% storage special is on.

  2. #2
    Customer Service Representative
    Join Date
    Dec 2010
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    0

    Default

    There is some useful information in this sticky about VIP Turbine Point grants.

    It can take up to 48 hours for the VIP Turbine Points to be granted from the date that you are billed. Subscription payments are usually done the morning after you start your VIP access, so it can take up to 48 hours after that date.

    If you still have not seen the points after that, then you can contact our Account Management Team using the information in my signature. They'll be happy to help you!
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available from 2:00 pm to 6:00 pm, Monday through Friday (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  3. #3
    Community Member DefecTalisman's Avatar
    Join Date
    Jan 2011
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    0

    Default

    hmmm...
    Next Billing Date: June 13, 2011
    So I would say 48hours has passed

  4. #4
    Community Member DefecTalisman's Avatar
    Join Date
    Jan 2011
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    0

    Default

    sorry for double post, but I see you want me to call a US number in order to sort this out.

    I am in South Africa. It would be cheaper for me to buy they points if thats the case, rather than wasting the cash on a international phone call.

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