Stuck on loading screen

[Flavilandile]

Yet another of these stuck on loading screen thread.

I died somewhere with a character... recalled... and got a stuck on loading screen event.

Ok, no problem, kill DDO, restart client, and that it.

Except that now I can't even enter the game.

I can connect without any problem, select the world I want to play on.
I reach the character selection screen, select a character.
Then I get stuck at loading screen and after a few minutes I get the message "The connection to the server has been lost" and the game shuts down.

Special for Smitey : no point in pointing me towards Tech Self Help I already checked and there's nothing wrong with my Internet explorer internet options ( as I'm using it to post ) try to find something else.

It happens _also_ on another computer ( where I have the game installed ) with another account.
It still happens after a reboot of the PC.

[Flavilandile]

Further testing....

I can connect to Lamannia and actually load a character...

Oh, in case somebody at Turbine wants it to investigate, I have a nice Wireshark capture of the problem session...

[AZgreentea]

You select the same character, or a different one? Or does it not matter.

[Flavilandile]

It doesn't matter.

[Flavilandile]

Still further testing :
I usually connect to Ghallanda. This is where I can't connect after selecting one of my character there.

I just created a character on Thelanis... and entered...
Going to check another server...

Edit : more testing

Connecting on Ghallanda with the second Account and creating a character works...
That is until I tried to enter the Leaky Dinghy....

[Flavilandile]

Opened a ticket, it's so weird and it came so suddenly that there has to be something wrong somewhere.

[Flavilandile]

Still further experimentation while waiting to see what Turbine comes up with...

Tried to log with the character I created earlier in Thelanis...
That character was still on the beach... and It's not loading either.

While I can log, and play on Lamania... without any problem ( including entering and leaving inns ).

[AZgreentea]

Isnt there a repair option in the client? Something that resets the video settings and such. Lam is a different client, so it might be your main client with something bad in it. (I dont know if that is covered by what you read before).

[Flavilandile]

That's what I'm considering...
Except that it's happening on two different clients on two different computers are the same time...

I did make a copy of my DDO install directory and I'm doing a repair right now.

While the support only asked for a dxdiag...

[Flavilandile]

Ok, nothing better than to let a night go over a problem...

what I did this morning :
- Rebooted the DSL router.
- started the PC
- changed the name of the directory of the 'repaired game' to New Eberron Unlimited
- changed the name of the directory of the copy of the 'broken game' to Eberron Unlimited
( the above because there's 4500 files to download and I'm too lazy to wait )
- started the game, and logged with the character it all started with...

And lo behold... loading went well...
I could even move the character from his raise location ( Reaver's Refuge ) to the Guild Ship without any problem.

So it seems that it was my DSL router or something in the PC hardware that got reset when I switched them off.

I'll experiment further tonight when I'm back from work...

[darkthundermage]

It worked! This should be put in on the official steps to try to fix the problem.

It was a saving issue, follow the steps to change the directory and it will fix it.