Don't know what is going on, but tried to get on this morning, after just yesterday updating my billing and everything back to VIP. Anyways got up this morning logged in and low to my surprise it is still saying that I am back to Premium status. What's going on? I did read the beginning. HELP!!! ASAP!!! Thank you
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Thread: Downgraded
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02-18-2011, 08:23 AM #1Community Member
- Join Date
- Dec 2006
- Posts
- 0
Downgraded
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02-18-2011, 07:57 PM #2Customer Service Representative
- Join Date
- Aug 2008
- Posts
- 154
dragoth1276, I'm sorry to hear you're experiencing this problem. Your post has been moved as it is not related to a GTC issue.
You should be able to check the status of your account on the Account Management website. If you have been downgraded because of a failed payment (the most common reason) then you can update your payment information and once again "Get Unlimited Access" from that site.
If you have any additional questions or would like help upgrading, please contact Account Management support for assistance. I am sorry, but we can't assist with account specific inquiries on the forums.DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)
Contact us on Twitter @DDOUnlimited
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