Problems with paying by credit card

[halflink_2000]

Hello,
I have problems with paying by credit card.
When I am trying to pay by the card the sign "There was an error processing your request. Please try again.[CHK-8003]" appears.

Looking forward for your help.

[Bakfyre]

Yeah, I get Error:30005.

I think that means those servers are down.

[Victorie]

I'm happy to confirm that our system and servers are up and running. Both of those errors mean that our system is having some difficulty verifying your card or related information.

You may find more helpful information in this sticky, and if that doesn't help, please contact our Account Management department via web form or phone (in my signature).

[halflink_2000]

Many thanks for the response, but problem with bying points with my card is still exist.

As I understand from the link you gave me I could mail information and purchase the neccesary points.

Which e-mail, I should send my letter?

[Victorie]

Please do not email. Please follow these directions to submit a web inquiry:

· Go to http://support.turbine.com
· Click on the “Support Center” tab
· Click the “Submit a Ticket” link
· Select the Account/Store Support team
· Complete the rest of the form and submit.

Please do NOT include a full card number for your security. We cannot accept cards via email or web form. Please submit a web inquiry by following the directions above and ask for additional assistance if you are still experiencing problems or have any other account specific questions.