Invalid Card

[Rakhmateill]

Hello,
I'm player since DDO exists ( 4 years ) and unlimited player since 1 year.

I've played 10 months in VIP, and stopped 3 months.

yesterday I decided to retake VIP Abo to re-play DDO .. ( yeah was excited )

I payed, etc etc.. with no problem.


Today I was playing in a Quest .. i've been booted of server, downgrade Premium and .. when I want to suscribe again.. it tells me that " The system was unable to update your billing information. Please verify your billing information and try again later. If you continue to experience this error, you may wish to try another credit card or contact your issuing bank. To request further assistance, please visit support.turbine.com. [err: 30005]
Invalid credit card number. [err: -1003] ".

My Card works, i've bought some things today ! And my billing adress worked yesterday too when i took new abonnement.

Please, I don't have any other card and my bank promised me that nothing is blocked.

[Rakhmateill]

Big Up ! I've tested with another card it doesn't work !

[Victorie]

I'm sorry, but we can't help with account specific issues on the forums.

You may find some useful information in this sticky. If not, please contact our Account Management department and they will be happy to assist you.