I am running DDO off of a flash drive. I have Windows 7. It had been working fine for quite a while, but one day I clicked on ddolauncher.exe and nothing happened other than the fan running faster for a few seconds, as if it were going to start a CPU-hogging program. After waiting for the familiar box with a gorgon picture in it to appear, I checked the Task Manager and there was no DDO running. I have tried to run it as an administrator, TurbineRegisterGDF, removing and re-adding it to my firewall exceptions list, and even re-downloading it from scratch. I am 100% positive my laptop can run DDO because I have played DDO on it from both a flash drive and the system hard drive, so the computer specs are not the problem.
- Search the Knowledge Base. Please. Pretty please. With everything on top.
- Describe the problem completely and exactly. Include all error messages. Completely.
- Describe all troubleshooting that you have already done. Including any wacky rituals or smacking the side of your computer.
- Post a dxdiag of your computer. This can be obtained by clicking Start->Run, then typing 'dxdiag' (without the quotes). You then can save the information to a text file, and then post it to the forums.
- If you're having a launcher issue, please post your launcher logs. These can be found in C:\Documents and Settings\<yourname>\My Documents\Dungeons and Dragons Online\Launcher. On Vista it will be here: c:\users\name\appdata\local\turbine\Dungeons and Dragons online\launcher. Also kindly enclose the log entry with a pair of code tags (click the "#" sign in the editor or type [code] log here [ /code] with no space before the /). This makes it much easier to read.
I tried searching the Knowledge Base.
I described the problem above; there are no errors because nothing happens when I click on ddolauncher. Ask if more information is needed.
Troubleshooting somewhat listed above. Ask if more information is needed.
Here's the dxdiag:
There are no launcher logs? This might have to do with DDO being on a flash drive, but I checked for Document folders with DDO folders inside of them. The one that I found on the C drive (/Libraries/Documents/Dungeons and Dragons Online) only contains ddo.keymap and UserPreferences.Code:------------------ System Information ------------------ Time of this report: 2/7/2011, 21:51:22 Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621) Language: English (Regional Setting: English) System Manufacturer: TOSHIBA System Model: Satellite A505 BIOS: InsydeH2O Version 1.40 Processor: Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz (4 CPUs), ~2.1GHz Memory: 4096MB RAM Available OS Memory: 3894MB RAM Page File: 2542MB used, 5245MB available Windows Dir: C:\windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7600.16385 32bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: Intel(R) Graphics Media Accelerator HD Manufacturer: Intel Corporation Chip type: Intel(R) Graphics Media Accelerator HD (Core i3) DAC type: Internal Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_FF161179&REV_02 Display Memory: 1696 MB Dedicated Memory: 64 MB Shared Memory: 1632 MB Current Mode: 1366 x 768 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: unknown Monitor Id: SEC3041 Native Mode: 1366 x 768(p) (59.993Hz) Output Type: Internal Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32 Driver File Version: 8.15.0010.1986 (English) Driver Version: 8.15.10.1986 DDI Version: 10 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 10/30/2009 13:23:10, 5956608 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B78E66-4306-11CF-0B75-1CDFA2C2C535} Vendor ID: 0x8086 Device ID: 0x0046 SubSys ID: 0xFF161179 Revision ID: 0x0002 Driver Strong Name: oem5.inf:Intel.Mfg.NTamd64:iILKM0:8.15.10.1986:pci\ven_8086&dev_0046&subsys_ff161179 Rank Of Driver: 00E60001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled ------------- Sound Devices ------------- Description: Speakers (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0272&SUBSYS_1179FF1C&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.5972 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 11/2/2009 20:44:58, 2022304 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Description: Realtek Digital Output (Realtek High Definition Audio) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0272&SUBSYS_1179FF1C&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.5972 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 11/2/2009 20:44:58, 2022304 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No --------------------- Sound Capture Devices --------------------- Description: Microphone (Realtek High Definition Audio) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.5972 (English) Driver Attributes: Final Retail Date and Size: 11/2/2009 20:44:58, 2022304 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF ------------------- DirectInput Devices ------------------- Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: USB Receiver Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC526 FF Driver: n/a Device Name: USB Receiver Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC526 FF Driver: n/a Device Name: USB Receiver Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC526 FF Driver: n/a Poll w/ Interrupt: No ----------- USB Devices ----------- + USB Root Hub | Vendor/Product ID: 0x8086, 0x3B3C | Matching Device ID: usb\root_hub20 | Service: usbhub | +-+ Generic USB Hub | | Vendor/Product ID: 0x8087, 0x0020 | | Location: Port_#0001.Hub_#0001 | | Matching Device ID: usb\class_09 | | Service: usbhub ---------------- Gameport Devices ---------------- ------------ PS/2 Devices ------------ + Standard PS/2 Keyboard | Matching Device ID: *pnp0303 | Service: i8042prt | + Terminal Server Keyboard Driver | Matching Device ID: root\rdp_kbd | Upper Filters: kbdclass | Service: TermDD | + Synaptics PS/2 Port TouchPad | Matching Device ID: *syn191a | Upper Filters: SynTP | Service: i8042prt | + Logitech HID-compliant Cordless Mouse | Vendor/Product ID: 0x046D, 0xC526 | Matching Device ID: hid\vid_046d&pid_c526&mi_00 | Upper Filters: LMouFilt | Lower Filters: LHidFilt | Service: mouhid | + Terminal Server Mouse Driver | Matching Device ID: root\rdp_mou | Upper Filters: mouclass | Service: TermDD ------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 382.1 GB Total Space: 464.8 GB File System: NTFS Model: Hitachi HTS545050B9A300 Drive: D: Model: TSSTcorp CDDVDW TS-L633Y Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes -------------- System Devices -------------- Name: Intel(R) 82801 PCI Bridge - 2448 Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_FF1E1179&REV_A5\3&11583659&1&F0 Driver: n/a Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 5 - 3B4A Device ID: PCI\VEN_8086&DEV_3B4A&SUBSYS_FF1E1179&REV_05\3&11583659&1&E4 Driver: n/a Name: Intel(R) 5 Series 4 Port SATA AHCI Controller Device ID: PCI\VEN_8086&DEV_3B29&SUBSYS_FF1E1179&REV_05\3&11583659&1&FA Driver: n/a Name: Intel(R) Graphics Media Accelerator HD Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_FF161179&REV_02\3&11583659&1&10 Driver: n/a Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 4 - 3B48 Device ID: PCI\VEN_8086&DEV_3B48&SUBSYS_FF1E1179&REV_05\3&11583659&1&E3 Driver: n/a Name: Intel(R) HM55 Express Chipset LPC Interface Controller - 3B09 Device ID: PCI\VEN_8086&DEV_3B09&SUBSYS_FF1E1179&REV_05\3&11583659&1&F8 Driver: n/a Name: Intel(R) processor DRAM Controller - 0044 Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_FF1E1179&REV_02\3&11583659&1&00 Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_8086&DEV_2D13&SUBSYS_FF1E1179&REV_02\3&4F11E61&1&13 Driver: n/a Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44 Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_FF1E1179&REV_05\3&11583659&1&E1 Driver: n/a Name: Ricoh PCIe xD-Picture Card Controller Device ID: PCI\VEN_1180&DEV_E852&SUBSYS_FF1E1179&REV_01\4&C666C98&0&02E3 Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_8086&DEV_2D12&SUBSYS_FF1E1179&REV_02\3&4F11E61&1&12 Driver: n/a Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42 Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_FF1E1179&REV_05\3&11583659&1&E0 Driver: n/a Name: Ricoh PCIe SD/MMC Host Controller Device ID: PCI\VEN_1180&DEV_E822&SUBSYS_FF1E1179&REV_01\4&C666C98&0&00E3 Driver: n/a Name: QPI Physical 0 - 2D11 Device ID: PCI\VEN_8086&DEV_2D11&SUBSYS_FF1E1179&REV_02\3&4F11E61&1&11 Driver: n/a Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_FF1E1179&REV_05\3&11583659&1&D0 Driver: n/a Name: Ricoh PCIe Memory Stick Host Controller Device ID: PCI\VEN_1180&DEV_E230&SUBSYS_FF1E1179&REV_01\4&C666C98&0&01E3 Driver: n/a Name: QPI Link 0 - 2D10 Device ID: PCI\VEN_8086&DEV_2D10&SUBSYS_FF1E1179&REV_02\3&4F11E61&1&10 Driver: n/a Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34 Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_FF1E1179&REV_05\3&11583659&1&E8 Driver: n/a Name: QuickPath Architecture System Address Decoder - 2D01 Device ID: PCI\VEN_8086&DEV_2D01&SUBSYS_FF1E1179&REV_02\3&4F11E61&1&01 Driver: n/a Name: Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC Device ID: PCI\VEN_10EC&DEV_8172&SUBSYS_818110EC&REV_10\4&219A7493&0&00E1 Driver: n/a Name: Intel(R) Management Engine Interface Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_FF1E1179&REV_06\3&11583659&1&B0 Driver: n/a Name: Intel(R) Turbo Boost Technology Driver Device ID: PCI\VEN_8086&DEV_3B32&SUBSYS_FF1E1179&REV_05\3&11583659&1&FE Driver: n/a Name: QuickPath Architecture Generic Non-core Registers - 2C62 Device ID: PCI\VEN_8086&DEV_2C62&SUBSYS_FF1E1179&REV_02\3&4F11E61&1&00 Driver: n/a Name: Realtek PCIe FE Family Controller Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_FF1E1179&REV_02\4&12031433&0&00E0 Driver: n/a Name: High Definition Audio Controller Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_FF1E1179&REV_05\3&11583659&1&D8 Driver: n/a Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30 Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_FF1E1179&REV_05\3&11583659&1&FB Driver: n/a ------------------ DirectShow Filters ------------------ DirectShow Filters: WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7600.16385 WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7600.16385 WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7600.16385 Canon G.726 DMO Decoder,0x00600800,1,1,, MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385 Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385 WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7600.16385 WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7600.16597 Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385 Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385 WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3502.0922 Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3502.0922 WMT Switch 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Device,0x00200000,1,0,quartz.dll,6.06.7600.16490 DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7600.16490 DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7600.16490 Realtek Digital Output (Realtek,0x00200000,1,0,quartz.dll,6.06.7600.16490 --------------- EVR Power Information --------------- Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) Quality Flags: 2576 Enabled: Force throttling Allow half deinterlace Allow scaling Decode Power Usage: 100 Balanced Flags: 1424 Enabled: Force throttling Allow batching Force half deinterlace Force scaling Decode Power Usage: 50 PowerFlags: 1424 Enabled: Force throttling Allow batching Force half deinterlace Force scaling Decode Power Usage: 0
Any help would be greatly appreciated. =D
Results 1 to 6 of 6
Thread: Launcher Will Not Open
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02-07-2011, 11:01 PM #1Community Member
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Launcher Will Not Open
Last edited by Xiadais; 02-07-2011 at 11:09 PM.
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02-08-2011, 03:34 AM #2Community Member
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If the launcher does not run then it would appear to either be security-related or simply not found.
I say the latter because the section of your dxdiag does not show your flash drive:
So is your flash drive being disconnected by windows perhaps?Code:------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 382.1 GB Total Space: 464.8 GB File System: NTFS Model: Hitachi HTS545050B9A300 Drive: D: Model: TSSTcorp CDDVDW TS-L633Y Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes
Have any changes in security programs occurred before this issue arose?
As you have recently downloaded the install files I would uninstall the game then install to the C: drive to exlcude the flash drive from troubleshooting.
Concerning drivers you'll find newer Intel display drivers here:
http://downloadcenter.intel.com/conf...ae+HD+Graphics
and chipset here:
http://downloadcenter.intel.com/conf...&Dwnldid=19597
As regards launcher log file (which may not be present recently if the game fails to launch anyway)
The directory c:\users\name\appdata\ will be hidden by default so Control Panel>Folder options>View>Show hidden files and folders should bring it into view.
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02-08-2011, 04:46 PM #3Community Member
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How would the launcher not be found? I am opening the folder and clicking on the actual file, shouldn't it know the path to the file? And the file must exist if it exists, right?
Originally Posted by Smitey
I actually had two flash drives plugged in when I ran the dxdiag - perhaps it simply does not show removable devices? That section of the dxdiag was called "Disk & DVD/CD-ROM Drives", nothing about removable storage as far as I can tell.
I am pretty sure that the flash drive isn't being disconnected, since the flash drive still shows when I go into Windows Explorer. When it does eject the flash drive, it either disappears from the selectable things (if in the "Computer" screen) or closes the Windows Explorer window (if I am currently on a screen that is a folder in my flash drive).
I had not changed any security recently before that issue.
I really do not want to install DDO on my C drive... I know that the flash drive runs DDO very well, and I would like to be able to carry DDO around with me to use on other computers.
Sorry, but I do not know much of anything about drivers... What is a display driver and what would that link do for me? Same with chipsets =\
I apologize if I sound argumentative, as if I am adamant that certain things could not be the problem. I am just reading everything you say and answering it to the best of my ability... Thank you for your help.
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02-08-2011, 04:51 PM #4Community Member
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EDIT to the problem
Today, DDO works. I do not remember, but I think I have had similar problems before. I guess it seemingly randomly either does or doesn't work each day. I have no clue what's up with it, but I hope that the problem is now gone for good - or at least a few weeks.
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02-08-2011, 05:51 PM #5Customer Service Representative
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- Mar 2008
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That stood out, the game on Vista/Win7 should be launched from "TurbineInvoker.exe" not DNDLauncher.exe or TurbineLauncher.exe (note all of these will be the ones with the ddo "shield" icon, the ones that show up as turbinelauncher.exe that have the "unknown" icon are actually turbinelauncher.exe.config). Originally Posted by Xiadais
dndlauncher is now just a 'shortcut' really it calls turbinelauncher.exe to launch but on Vista/Win7 the game was written to be run via turbineinvoker due to user account control (UAC) and permissions.
You may want to also make sure your username is given "full" permission to the flash drivers themselves (Open the "root" of the drive e.g. if the flash drive is listed as G: open "G:") and right-click on the blank area of the folder (i.e. not on a subfolder or any files in there) and choose Properties > Security (tab) and look for your Windows username in the list, if you select it and below "Full Control" does not have a tick (checkmark) in the "Allow" column then click the "Edit" button to modify the permissions.Knowledge Base | How to get help on the Tech Support forums | Common Tech Issues | Frequently Asked Questions
NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
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02-08-2011, 11:14 PM #6Community Member
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1st and 2nd paragraphs: That's odd; I'm sure that when I first downloaded DDO and it put a shortcut on my desktop it linked to ddolauncher.exe. But thank you! Originally Posted by Mirthgar
3rd paragraph: Hmm, there is no security tab... I think that means it has no security, but I'm not worried either way.
Thank you very much.
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