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  1. #1
    Community Member ~Cereals_Alt's Avatar
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    Angry Tolero hasnt answered me so who do I message now.

    My forum account is messed up! I am unable to change my email address in the user CP. in the Forum Signature section it says I have no characters. I had the old forum name Cereal Killer™ that I have requested to have back again. I have sent 3 different private messages to Tolero over the course of a month and I get no reply. Please tell me who else I can contact. It is getting really old not getting any response at all. My join date here may say Feb 2009 but here is a link to some of my original posts with said forum name. http://forums.ddo.com/search.php?searchid=12787636
    Last edited by Cereals_Alt; 02-02-2011 at 04:11 PM.

  2. #2
    Community Member ~Cereals_Alt's Avatar
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    wow really, so instead of answering me again, you go in and changed every post that had my name on it so that it looks like I am just making up the fact that I had that name......http://forums.ddo.com/search.php?searchid=12789683
    Last edited by Cereals_Alt; 02-02-2011 at 08:16 PM.

  3. #3
    Community Member ~Cereals_Alt's Avatar
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    don't forget to go in and change that one too! and here is the screenshot for future reference
    Last edited by Cereals_Alt; 02-02-2011 at 08:26 PM.

  4. #4
    Community Member ~Cereals_Alt's Avatar
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    thanks for the negative rep also. Whoever decided that was warranted, its much appreciated.

  5. #5
    Community Member donfilibuster's Avatar
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    Quote Originally Posted by Cereals_Alt View Post
    I have sent 3 different private messages to Tolero over the course of a month and I get no reply. Please tell me who else I can contact.
    Account support is what i'd contact for lost login accesses.
    Your request will be on queue of course, unless you want to make a phone call.
    Make sure it is account support, not tech support or anything else from the support list.
    Make sure to use the ticket form, sending email or private messages won't work.

  6. #6
    Founder & Hero
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    AS to the sig area for characters thats from myddo and its not working right for anyone as to the rest cant help you there. yeah I have one showing buts its not right that character has been lvl 20 for months.


    Beware the Sleepeater

  7. #7
    Customer Service Representative Victorie's Avatar
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    As noted in this sticky thread, please submit a web inquiry to the Community Support team to request assistance or for questions about your forum account.

    Most of the forum mods note in their signature that they may not be able to respond to any/all PMs because they receive so many.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  8. #8
    Community Member ~Cereals_Alt's Avatar
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    Thank you for pointing me in the right direction.

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