Stop the game crash

[IanYang]

Entering wildernesses causes game crash. Leaving wildernesses causes game crash. Entering bank causes game crash. Boarding guild ship causes game crash.

It is enough. Please try to make the game as stable as U7 which didn't let us have this problem.

[Nerate_Mireth]

What crash? Haven't had one yet with the last update. As a matter of fact, haven't had one since before the time they went from "Modules" to "Updates". Sounds like possibly a memory/cpu problem. Could also be video(but highly doubt it). Got programs running in the background you don't know about? Overheating maybe? Lots of things could be causing the problem.

And sounds like this thread belongs elsewhere and not in the Suggestions area.

[werk]

I do not now, nor have ever suffered these crashes. Old computer, new computer, or netbook.


My suggestion would be to reset your graphic settings, which, in my experience, get tweaked around on updates.

[ushram]

I have the same problem. Every time i enter GH, orchard, marketplace and a couple other places i will crash. I reinstalled the game, still happens all the time.

[foose07]

I was using Windows XP and things were fine before Update 7.
After U7, it seems I was getting crash error here and there, its bearable to me at least.
Then I switched to Windows 7 on the day Update 8 was out, since then my DDO client crashed too many times and just frustrates the hell out of me.

I'm having the same problems, crashes when entering market from the Harbor, getting on/off the airship, zone-ing into Orchard of Macabre, Ruins of the Gianthold, and Meridia thru main gate.

[stille_nacht]

my suggestion- get a better internet connection/ computer.

If the crashes are not game wide/ server wide, that means your mostly likely problem is that your computer/connection simply cannot handle the data flow that happens when you switch to a wilderness instance, as they are bulkier data-wise than dungeon instances.

I had one or two crashes entering the Orchard, but upgrading my computer changed that :]

[flynnjsw]

They are YOUR crahses, not GAME crashes.

[DToNE]

There's only one VERY well known crash zone and that is entering the explorer area in Sands. If you're crashing elsewhere, it can be any of the following issues:

Registry Error
Graphics Card Error
Hard Drive Error
RAM Error
Sound Card Error
VRAM Error
Malware/Trojan
DLL Error
Rootkit Errors
Kernel Errors
GPU Error


Take care of your computer hardware and it takes will take care of your computer software..

[ushram]

connection is fine, pc is fine, its the game. Many people have complained of crashes since the update.

[werk]

They are YOUR crahses, not GAME crashes.

^this.


If you are experiencing crashes, update your drivers and lower your settings.

[kernal42]

Entering wildernesses causes game crash. Leaving wildernesses causes game crash. Entering bank causes game crash. Boarding guild ship causes game crash.

It is enough. Please try to make the game as stable as U7 which didn't let us have this problem.

This is a crash caused by your system, not a bug in the DDO client.
So: You fix it.

-Kernal

[samthedagger]

It sounds to me like the OP is experiencing a memory problem. To explain what is going on, every time the character enters a wilderness instance the game pulls texture and drawing data from the hard drive and stores it RAM. A similar thing happens when the bank is opened; the computer pulls item display data from the hard drive and stores it on RAM. Therefore something is likely going on in one of these two steps. Either pulling from the hard drive or storing in RAM is probably the issue.

It might be because both the bank and a wilderness zone require a very large amount of data. It might be because your memory is somehow corrupted. Hard to say exactly, but I am 99% certain the issue is client side. This thread is the first I have heard of it and I log into DDO everyday. None of my friends or guildies have complained. My recommendation to the OP is to update drivers, defragment the hard drive, and run some diagnostics on memory.

[Mastese]

I myself have encountered the full spectrum of minor to moderate to frequent crashing. It seems that while some people don't encounter crashes at all, this doesn't dismiss them from being a real problem for a significant amount of people.

I actually find it humerous (if not anoying) that most individuals who are fortunate enough to not have any issues typically can't accept that there may be a ddo software issue causing the problem for others. This is a common enough problem that can't be isolated to any single hardware (AMD, INTEL, NVIDIA, ATI, VIA, etc) or OS (XP, VISTA, WINDOWS 7) configuration. Nor can it be associated with any specific hardware driver or driver version.

I, like so many others with this problem, have spent a great deal of time and explored numerous fixes and troubleshooting methodologies including clean OS, client and driver installs, swapping or disabling of hardware, tweaking of BIOS and Registry settings with only minor, but not lasting improvements. Additionally, like the rest, I have no issues with any other software, be that graphically intensive game or otherwise, similar to the ongoing crashes with DDO.

All things considered, I have to come to the conclusion that this is a very real issue and the root cause must be associated with the DDO Client itself. My only hope is that the developers take these occurances seriously enough to some day actualy attempt to address, isolate and patch the issue....if not at least acknowledge it.

I could be wrong. Maybe there is an obscure setting somewhere with something conflicting with the client and causing the problem. But until I see a widely accepted solution that is effective for the majority of individuals, I can't believe this is the case.

-Mastese

[TheDearLeader]

First of all, asking for a computer program that never crashes? Good luck with that one.

Secondly, as echoed here, game crashes are 99% of the time client-side issues. Either your video card drivers are messed up, your registry's not happy, your DDO .dat files are too fragmented, you've got "da virus"... whatever.

Scan - Update - Clean - Defrag - Reinstall.

[Mastese]

First of all, asking for a computer program that never crashes? Good luck with that one.

Secondly, as echoed here, game crashes are 99% of the time client-side issues. Either your video card drivers are messed up, your registry's not happy, your DDO .dat files are too fragmented, you've got "da virus"... whatever.

Scan - Update - Clean - Defrag - Reinstall.

While I appreciate your dogged, passionate defense of DDO Client Software, I don't believe that I ever asked or even insinuated that I expected a flawless example of perfectly stablized software that never, ever fails under any circumstance. I respect, but question, your apparent authority on this issue and consequently your dismissal that this could, in fact, be a real issue. Further, insinuating that I, or others, might be ultimately be too naïve to consider alternative causes for a very common occurance is an all too ordinary tone taken by members of this forum.

I have scanned, updated, cleaned, defraged, reinstalled, upgraded, reconfigured, reformated, tweaked, analyzed, and ultimately accepted that there is most likely a deeper problem causing the numerous reports of client crashes. It may be correlated to a conflict with other software or a hardware device but the originating issue, for me, is clearly rooted in the client software. Like you, I feel I am more than qualified to state this as slightly more than just a personal opinion.

-Mastese

[TheDearLeader]

*snip*

I have scanned, updated, cleaned, defraged, reinstalled, upgraded, reconfigured, reformated, tweaked, analyzed,

*snip*

-Mastese

Well lets try one more thought to the matter.

I can't remember off the top of my head where its been posted, but there was mention that the DDO .dat files don't like to play nice when they're on the same physical drive as your pagefile. Have you tried moving DDO to its own separate drive?

[Turtlsdown]

If I log on and stay on one toon for even hours on end I rarely if ever get any kind of crash (usually the crash will be because of another program running in the background, or I'm alt-tabbing to the desktop too much and opening too many tabs in the browser so the computer probably runs out of memory).

However, if I get on a toon, then logout and still in-game select another toon to do some banking, then maybe switch again, etc.. I'm almost guaranteed to crash sooner than later. I've come to see this as some kind of memory leak in the client so that the more toon switches I make, the quicker it is likely to run out of memory when I switch zones somewhere and crash the client completely. Only happenes eventually on a zone change, or when entering a dungeon.

It might be the client, it might be how my windows7 rig is setup or something but it seems it's running out of memory and crashing the client rather than letting windows crash completely. If I get on my hagglebard for some banking/selling and then want to use my main (cleric) to heal a raid, I just /quit and then logon again to get on the cleric so I'm guaranteed no crashes for that entire raid.

[Mastese]

Well lets try one more thought to the matter.

I can't remember off the top of my head where its been posted, but there was mention that the DDO .dat files don't like to play nice when they're on the same physical drive as your pagefile. Have you tried moving DDO to its own separate drive?

I do appreciate the idea TheDearLeader, but I did actually clean install DDO on it's own new drive just recently and also moved Virtual Memory to it's own as well. Alas, to no avail. I would love to stumble upon that "Aha!" moment that would address this issue for more than just one player, but have yet to see or discover it on my own.

Regardless, whether it be on the client side, server side, DDO software related or not, I hope at some point we figure it out. For now, we're probably taking this tread in the direction of needing to be moved to the Tech Support section, so we should probably not delve too much deeper into the probable causes in these posts.

Thanks,

-Mastese

[IanYang]

Thanks for so many suggestions that I should fix my computer. However this problem happend to me in U5, U6 and U8 but not in U7. If it is my computer's issue, why it doesn't happen in U7?

[TheDearLeader]

Thanks for so many suggestions that I should fix my computer. However this problem happend to me in U5, U6 and U8 but not in U7. If it is my computer's issue, why it doesn't happen in U7?

Because....

Follow me here.

Over time...

Graphic Cards get new drivers.

Direct X Updates.

Windoze Updates.

You download lots of fancy things, and travel to many websites such as the forums, and they put all sorts of new temporary files and cookies on your computer.

And when a new DDO Update hits, there's probably been thousands of micro-changes made to your files, your registries, since the last update. And every now and then, something goes pear-shaped.

Sometimes, your newly-downloaded game patch files may be corrupt. Or, in Updating the game, the DDO .dat files become fragmented, as has been described. Whatever.

Stuff happens. So, follow some of the advice given here. It'll help more than complaining that Update 8/dingoes ate your baby.