Hi, i need to cancel my VIP monthly subscription, i went on https://myaccount.turbine.com, then in my account or in payment method i cannot find "cancel subscription" anywhere.
Thank you!
FOUND IT, SORRY! I needed to logon with the in game credentials and not the forum credentials.
Results 1 to 3 of 3
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01-20-2011, 09:11 AM #1Community Member
- Join Date
- Oct 2010
- Posts
- 52
How to cancel monthly VIP subscription?
Last edited by tempest99; 01-20-2011 at 09:22 AM.
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03-02-2011, 07:15 PM #2Community Member
- Join Date
- Apr 2006
- Posts
- 1
Ok you found this? where exactly. Ive got a banna saying "GET UNLIMITED ACCESS" and dipite my account saying its a premium account Im getting charged every month
Last edited by MESS14H; 03-02-2011 at 07:21 PM.
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03-02-2011, 08:21 PM #3Customer Service Representative
- Join Date
- Dec 2010
- Posts
- 0
Hey guys!
tempest99, I'm glad you are all set.
MESS14H, like tempest99 said, please be sure you are using your Game credentials instead of your Forum one when logging into the Account Management website. If you already are, and if you are sure the charges are not Turbine Points purchases, please feel free to contact the Account Management team.DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available from 2:00 pm to 6:00 pm, Monday through Friday (GMT -5). 855-WBGAMES (855-924-2637)
Contact us on Twitter @DDOUnlimited
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