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  1. #1
    Community Member Falith12's Avatar
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    Jan 2010
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    Default TDDO Launcher will not start up

    Yesterday was good, but for some reason i cannot get the turbine launcher to show up, anyone got any help with this? i am running windows 7 home premium 64 bit OS
    Quote Originally Posted by Lissyl View Post
    Because weapons are OP!
    My Builds: Tempest Kensai of Zen

  2. #2
    Community Member
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    Jun 2009
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    Quote Originally Posted by Falith12 View Post
    i cannot get the turbine launcher to show up
    Please provide more information -
    What OS do you use and how are you starting the game?
    Have you checked the DDO folder and tried running the launcher manually?
    What firewall do you use and is it blocking the exe?
    Does the latest launcher log file show any errors?
    http://forums.ddo.com/showthread.php?t=199719
    Have you tried copying the backup folder contents into the DDO folder?

  3. #3
    Community Member Falith12's Avatar
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    Jan 2010
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    Windows 7
    Zone Alarm firewall (disabled when I play DDO)
    tried both by the shortcut, run command, and the folder.
    Right Now I am re-downloading and installing. When i tried to run the launcher from backup, it said it was missing components, run a repair
    Quote Originally Posted by Lissyl View Post
    Because weapons are OP!
    My Builds: Tempest Kensai of Zen

  4. #4
    Customer Service Representative Mirthgar's Avatar
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    Mar 2008
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    87

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    Quote Originally Posted by Falith12 View Post
    Windows 7
    Zone Alarm firewall (disabled when I play DDO)
    tried both by the shortcut, run command, and the folder.
    Right Now I am re-downloading and installing. When i tried to run the launcher from backup, it said it was missing components, run a repair
    Thats because the launcher exe file you used was in the wrong folder and couldn't find files. Are you launching DDO via the "TurbineInvoker" not "Turbinelauncher"? On 7/Vista the game creates a shortcut to this in "Games" but these shorcuts function somewhat differently from the normal ones.

    Try this open C:\Program Files (x86)\Turbine\Dungeons and Dragons Online and look for "TurbineInvoker" (it will be the one with the red DDO "shield" icon) and right-click it and choose "Send to" > "Desktop (Create Shortcut)" and try launching from that.

    Also make sure you aren't running any of the exe files in there under "Compatibility mode" (right-click TurbineInvoker, TurbineLauncher and dndclient > Properties > Compatibilty tab, or "Run as Administrator" either, also invoker/launcher will be the one with the shield icon but client will have a gray "box" icon).

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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