I know DMs get a bad rap cause they dont do what ever the players think they can...
but I had a stuck part in the catacombs that I opened a ticket for, (undead didnt spawn so one of the barriors didn't come down.)
+Etymologist+ was prompt, fixed the problem, was friendly and generaly awesome.
possably the bribery of cookies helped, but +Etymologist+ told me to pass them to others in his name.
+1 for +Etymologist+ some one in the office give them a real cookie for me!