Billed twice for one subscription, Turbine Email Customer Service will not respond

[Cairo]

I subbed with the 3-month for 9.99/mo option, couldnt sub on the website, called Turbine CSR, they signed me up, and I play. The next day, my account is Premium instead of VIP, I call back, the same CSR tells me where was a problem in their system, and its fixed, im a VIP again.

Last Wednesday, I checked my bank statement, I see a $54+ charge on the day I made the second phone call. Emailed customer support, I've heard no response.

I'm gonna give it till Jan 7th, then if I havent heard back from Turbine, and it's not settled, I'm gonna call my bank and have them reverse the charge, then i'm gonna call Turbine and give them hell.

I've been a customer too long in too many of your games to be ignored, and yes, I know it's a holiday season, but they're still working.

[Victorie]

I'm sorry you're experiencing this problem. Email turn around right now is between 1.5 to 2 weeks. There are some delays due to volume and the holidays. They will respond as soon as they get to your email in the queue. You can also call this week, though I will warn you that Monday (and probably Tuesday) will have long hold times due to volume.