This occurred a few days ago, but thought about it again and I thought it needed to be said.
PuG shroud run, there was a player who claimed that he "didn't remember anything" because he hasn't played "since update 5." Clearly totally unfamiliar with shroud, saying, "wow" and "this must be rough solo" and a whole lot of "what's a greensteel?" (The character had at least one tier 3 and Tier 2 greensteel weapons).
Most of us thought the account was either bought or it was a kid sneaking onto his dad's account. He refused to stop talking, babbling and further exhibiting his lack of knowledge.
Anyway, that wasn't the impressive part. The impressive part is that everyone in the Raid was ridiculously patient, and carefully explained all the mechanics of the game ("you should not use vorpals on the portals"), and "You should not just give away your large scales."
The most frustrating statement on voice chat was "Just use your greensteel."
Anyway, I was pretty frustrated (I kept my mic muted), but I definitely got the warm fuzzies with the number of nice people on the server, and feel they all deserve a big pat on the back.
Thanks all!