Game Client Crashes!!!

[Grahalyan]

I've been experiencing computer crashes nearly every time I play the game. It's not just the client crashing, but the computer crashes and restarts. The crash usually occurs while in a dungeon instance. Please Help!!!

Here is my system info:

Windows XP

AMD 64 3700 Processor
Driver Packaging Version 8.78-100910a-106911C-ATI
Catalyst™ Version 10.10
Provider ATI Technologies Inc.
2D Driver Version 6.14.10.7131
2D Driver File Path System/CurrentControlSet/Control/Video/{2E6119DC-9D06-418C-A5BD-8436361E24CD}/0000
Direct3D Version 6.14.10.0784
OpenGL Version 6.14.10.10237
Catalyst™ Control Center Version 2010.0910.2122.36517
AIW/VIVO WDM Driver Version 6.14.10.6238
AIW/VIVO WDM SP Driver Version 6.14.10.6238


Primary Adapter
Graphics Card Manufacturer Powered by ATI
Graphics Chipset ATI Radeon HD 4650
Device ID 9498
Vendor 1002

Subsystem ID 2451
Subsystem Vendor ID 1682

Graphics Bus Capability PCI Express 2.0
Maximum Bus Setting PCI Express 2.0 x16

BIOS Version 011.022.003.007
BIOS Part Number 113-465XZDFS4
BIOS Date 2009/08/03

Memory Size 1024 MB
Memory Type DDR2

Core Clock in MHz 600 MHz
Memory Clock in MHz 500 MHz
Total Memory Bandwidth in GByte/s 16.0 GByte/s


Please Advise!

[Smitey]

It's not just the client crashing, but the computer crashes and restarts.

Hi Grahalyan,

This sounds like a system halt, which Windows will perform due to a number of factors.

As we only have your diplay details, please remove your current display driver package and then install the latest driver-only file at the top of this page:
http://sites.amd.com/us/game/downloa...n_xp-32.aspx#2

To exclude other drivers, after performing the above please post a full dxdiag using these instructions:
http://forums.ddo.com/showthread.php?t=199719

You can inspect the system and application logs at the time a crash occurs to see if there are any STOP error code messages:
http://support.microsoft.com/kb/308427

or disable automatic restart so it would stay on screen (if it is a BSOD):
http://support.microsoft.com/kb/307973