Re: Store Promotions

[Dysmetria]

I log in the launcher and it says in big letters "get double points on all points bundles now through Jan 2nd." I go to buy one only to find it is double the "bonus points" only. Instead of the 840 doubled from 420 I expected for $6.50, it is only 440 and so on.

Then I see that "all races are 25%" off. I go to purchase the half blood bundle, and it apparently was removed just prior to the start of the sale. Buying half-orc and half-elf individually at 25% off gets me less than 7% off the bundle.

Are misleading advertisements and stealth removals of bundles just to try to make some extra $ really necessary? Surely I am not the only one who chose not to buy in disgust once I realized how your advertisements were false. I just can't help but wonder if you are losing more business than you gain with these misleading ads.

[rexservorum]

"Double bonus points" sales have always meant, double the bonus that they tack onto the base amount of points. So if it's usually 400 + 20 = 420 for $6.50, it's currently 400 + 40 = 440 for $6.50.

I'd always assumed that the half-blood bundle was intended to be a temporary, introductory offer. However, I'm not sure what it was that gave me that impression.

I'm sorry that you were disappointed, though.

[Thornton]

Are you sure that it didn't say "get double BONUS points" when buying a point bundle?

[jwdaniels]

I log in the launcher and it says in big letters "get double points on all points bundles now through Jan 2nd." I go to buy one only to find it is double the "bonus points" only. Instead of the 840 doubled from 420 I expected for $6.50, it is only 440 and so on.

Then I see that "all races are 25%" off. I go to purchase the half blood bundle, and it apparently was removed just prior to the start of the sale. Buying half-orc and half-elf individually at 25% off gets me less than 7% off the bundle.

Are misleading advertisements and stealth removals of bundles just to try to make some extra $ really necessary? Surely I am not the only one who chose not to buy in disgust once I realized how your advertisements were false. I just can't help but wonder if you are losing more business than you gain with these misleading ads.

The ad in the launcher definiely specifies double bonus points.

As far as the race issue, they changed the deal on the half-orc and half-elf. Instead of the bundle purchase of both, you can buy either for 25% off. Where's the problem there?

[Musouka]

The images clearly depict the amount of points you will receive after the double Bonus Points. So I don't know how you mixed that up. Bonus Points are not total points. You buy an point package and get Bonus Points on top of that. Here is the forum topic about it

Bonus Points =/= Total Points



It is plain to see each column of this. Points Bundle, and Bonus Points.



I kind of wish I had enough rep to do a -1 for the inflammatory remarks about Turbine, because you cannot read. Also, all races are 25% off. That doesn't say anything about bundle packs. Which is quite different than the race itself.

[Dysmetria]

The ad in the launcher definiely specifies double bonus points.

As far as the race issue, they changed the deal on the half-orc and half-elf. Instead of the bundle purchase of both, you can buy either for 25% off. Where's the problem there?

The problem is the bundle was in the store just the day before the sale. If "all races" were truly 25% off, then that bundle which has been there for months would be too. By removing it, buying both half-bloods individually saves me less than 7% off those races overall, which is not the 25% savings for all races they are advertising.

The images clearly depict the amount of points you will receive after the double Bonus Points. So I don't know how you mixed that up. Bonus Points are not total points. You buy an point package and get Bonus Points on top of that.

Bonus Points =/= Total Points

As I stated and jw confirmed, the launcher says "get double points on all points bundles." It does not mention the word "bonus" anywhere. I didn't mix it up else I would have purchased points, instead of shunning doing so to complain of their misleading ad here instead.

[jwdaniels]

The problem is the bundle was in the store just the day before the sale. If "all races" were truly 25% off, then that bundle which has been there for months would be too. By removing it, buying both half-bloods individually saves me less than 7% off those races overall, which is not the 25% savings for all races they are advertising.


As I stated and jw confirmed, the launcher says "get double points on all points bundles." It does not mention the word "bonus" anywhere. I didn't mix it up else I would have purchased points, instead of shunning doing so to complain of their misleading ad here instead.

You are mistaken - the launcher clearly stats bonus, as I said:

"HAPPY HOLIDAYS!
The DDO Store is Giving Gifts Of Double Bonus Points! From Thursday, December 23rd, 12pm Eastern (-5 GMT) through Sunday, January 2nd 11:59pm Eastern (-5 GMT). Click here to find out more!"

And if it said get 25% of all races and race bundles you'd have an argument about races.

[rexservorum]

The problem is the bundle was in the store just the day before the sale. If "all races" were truly 25% off, then that bundle which has been there for months would be too. By removing it, buying both half-bloods individually saves me less than 7% off those races overall, which is not the 25% savings for all races they are advertising.

Dunno if I agree with that. The meaning of the words "25% off all races" could easily be construed as, 25% off the base price of each individual race. Which is what in fact is going on. Calling it a 7% savings because the bundle is not there, which was already a special discount in itself, suggests that what you really want is a discount on a discount.

As I stated and jw confirmed, the launcher says "get double points on all points bundles." It does not mention the word "bonus" anywhere. I didn't mix it up else I would have purchased points, instead of shunning doing so to complain of their misleading ad here instead.

It's true, right below the medusa it has the words, "Get Double Points on all Points Bundles." However, slightly below and to the right in the news feed, it also clearly says "The DDO Store is Giving Gifts Of Double Bonus Points! From Thursday, December 23rd, 12pm Eastern (-5 GMT) through Sunday, January 2nd 11:59pm Eastern (-5 GMT). Click here to find out more!" Emphasis mine.

[Dysmetria]

You are mistaken - the launcher clearly stats bonus, as I said:

"HAPPY HOLIDAYS!
The DDO Store is Giving Gifts Of Double Bonus Points! From Thursday, December 23rd, 12pm Eastern (-5 GMT) through Sunday, January 2nd 11:59pm Eastern (-5 GMT). Click here to find out more!"

And if it said get 25% of all races and race bundles you'd have an argument about races.

I did miss your "bonus" however I did not miss it on the launcher. Just to the left of where you log in there is a big picture of a medusa, and on it there is in big block letters: "GET DOUBLE POINTS ON ALL POINTS BUNDLES"

Why would they mention a bundle they removed from their store when the sale started? Why not mention it was not included in the sale instead of removing it entirely? If their intent was not to mislead or hide the lesser savings, they wouldn't have removed it at all.

[Dysmetria]

Dunno if I agree with that. The meaning of the words "25% off all races" could easily be construed as, 25% off the base price of each individual race. Which is what in fact is going on. Calling it a 7% savings because the bundle is not there, which was already a special discount in itself, suggests that what you really want is a discount on a discount.



It's true, right below the medusa it has the words, "Get Double Points on all Points Bundles." However, slightly below and to the right in the news feed, it also clearly says "The DDO Store is Giving Gifts Of Double Bonus Points! From Thursday, December 23rd, 12pm Eastern (-5 GMT) through Sunday, January 2nd 11:59pm Eastern (-5 GMT). Click here to find out more!" Emphasis mine.

My point is they are being misleading. They could have put "bonus" in the big bold message instead of hiding it in a smaller note off to the side and below it people are less likely to read. They could have said the bundle was excluded instead of removing it from the store entirely. They could have gotten some money out of me by simply being honest instead of my complaint here.

[rexservorum]

My point is they are being misleading. They could have put "bonus" in the big bold message instead of hiding it in a smaller note off to the side and below it people are less likely to read. They could have said the bundle was excluded instead of removing it from the store entirely. They could have gotten some money out of me by simply being honest instead of my complaint here.

Well, I'm with you there.. They could certainly have been more forthright and clear about things, even if they have not been technically lying about anything.

But for better or for worse, it's kind of the essence of advertising. Provide just enough appealing, technically true information to capture the customers' attention, while making sure that everything is explicit in the fine print so that they've covered their behinds and won't get sued for false advertising or something. Some people will react negatively to being played like that, but it must be working out for most companies because it remains the dominant trend in advertising.

[jwdaniels]

Seems more to me like the bonus/lack of issue is more the sort of typo you find in sunday sales circulars for the local grocery store than intentionally misleading advertising.

I still don't get why you're so miffed about the halfblood bundle. It was a discounted sale price that was replaced by a better discounted sale price. Why does that bother you so much? You seem to be the only person that tought that would be a permanent deal...

[Kahuna68]

My point is they are being misleading. They could have put "bonus" in the big bold message instead of hiding it in a smaller note off to the side and below it people are less likely to read. They could have said the bundle was excluded instead of removing it from the store entirely. They could have gotten some money out of me by simply being honest instead of my complaint here.

Complaining on the forums is like pouring a glass of water into the ocean. Turbine is unlikely to see or respond to this thread. I suggest you follow the link below and use the pertinent link on that page.
http://support.turbine.com/ics/suppo...p?deptID=24001

[firepowwer]

So with the store, I read my email to find out that I purchased Veteran status for like $10. Thats funny cause I already had Veteran status unlocked from getting the favor. Did it automatically buy it while I was browsing or something??? I don`t know. It should NOT even be an option to buy if I ALREADY HAVE IT.

So I called and basically the attitude is an f u were keeping the money. Ive spent like $650-700 on this game over the years and that is how I am treated when they make an error w my account. I have gone from an enthusiastic to a very disappointed ddo player.

[PopeJual]

So with the store, I read my email to find out that I purchased Veteran status for like $10. Thats funny cause I already had Veteran status unlocked from getting the favor. Did it automatically buy it while I was browsing or something??? I don`t know. It should NOT even be an option to buy if I ALREADY HAVE IT.

So I called and basically the attitude is an f u were keeping the money. Ive spent like $650-700 on this game over the years and that is how I am treated when they make an error w my account. I have gone from an enthusiastic to a very disappointed ddo player.

You had it on one server from favor. Now you have it on every server.

[Derbo]

Yeah... "Get Double Points on all point Bundles" is certainly misleading... and I, for one, was misled when I originally read it, myself. Perhaps I would have been as upset as you had I actually been in the market for points... but, truthfully, any urge to feed any more money into this game got stomped out of me with back-to-back exceptionally poor CS experiences last month, insofar as I, personally, go.

As far as the half-blood pack, though, I really don't get what you're on about there. They had one marketing offer... but then ended it after a period and replaced it with another. You don't go to Macy's and complain that their Thanksgiving sales aren't stacking with their Christmas Sales... that's just nonsense.