VIP Bug due "Subscription to Play"

[rednasx]

Hi,

Today I purchased the VIP account to me but the VIP goes to another count.

When I log with my account there are two options to choose, and the VIP goes to another one, not that I use, how can I solve this?

Here the two options that appears to me:

http://i17.photobucket.com/albums/b7...lkerJP/bug.jpg

Hope someone can help me.

[Victorie]

As noted in this sticky, we can't assist with account specific issues on the forums. Please submit an inquiry to the Account Management department via the link in my signature.

[PlaneswalkerJP]

Hi,

Thanks for your reply Vic, I'm João Paulo and was helping he when this happened. We posted to turbine on the same day, but the only reply we had was:

Greetings Alexsander Carniel,

Thank you for your help request. We are happy to advise you that we have online options for username and password recovery. If you need to request that your username or password be sent to you, please follow these directions:
Go to http://myaccount.turbine.com
In the "Manage Your Account" section, click on the links asking "Forgotten your Username" or "Forgotten your password?".
Enter the requested information on the following page when prompted.
Check your Email account for a message assisting with Password/Username recovery.
Please note the following:
You may have to check your spam, junk or deleted folder, as the Email will be sent from noreply@turbine.com.
You may have to add noreply@turbine.com to your address book to ensure you receive these Emails.
If you normally view your Email via a third part editor, such as Outlook or Thunderbird, you may need to log directly into your webmail account in order to receive your recovery request.
If your Email Address has changed, or you are otherwise unable to receive these Emails, we are happy to assist. In order to do so, please reply to this message. Please do not edit the subject line in your reply. Once we receive your reply we will provide additional assistance with the recovery of your account information. Thank you for contacting Turbine Account Management.

I know that our English isn't perfect, but he tried to explain that he has two distinct accounts for the same username, and password lost is very different of this. It's really easy assure a reply in 3 days if you reply like this.

Now he loses more than 3 days of his VIP purchase and cannot play with his main characters because they are in an alternate acc that isn't VIP.

I asked to him come here and confirm what I'm saying, as this problem isn't mine, but I'm posting because I'm frustrated with this mainly becouse I convinced him to become VIP and now this happened...

[rednasx]

Is just like PlaneswalkerJP said.
At first I had difficult to register my credit card so I asked him some help.
Now with all this subscription problems I'm having to start new characters.