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  1. #1
    Founder Phaye's Avatar
    Join Date
    Jan 2006
    Posts
    229

    Default Premium Services Not Working

    Might be due to the load but all premium services pages aren't working giving this error:



    Thanks for looking into that.

  2. #2
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    Try the new link in my signature.

    If that doesn't work you may need to clear the cache or try a different browser.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  3. #3
    Community Member Buggss's Avatar
    Join Date
    Dec 2009
    Posts
    0

    Default

    Exactly the same problem and it isn't a browser issue as we've seen 4-5 different ones from responses here, including IE and Firefox which were your recomended suggestions.

    No difference...

    Still get:

    Sorry, service is temporarily unavailable... trying to reconnect. Thank you for your patience.

    You may navigate away or click here to go back.

    Error ID #: a69107f2-9878-4f52-aed5-f319d794f32e

    With a different Error ID each refresh or retry.
    <------Pay no attention to the join date, played pre-launch in EU & moved to U.S. servers.

  4. #4
    Community Member Buggss's Avatar
    Join Date
    Dec 2009
    Posts
    0

    Default

    What cache do you mean needs to be cleared? In my tools I regularly clear recent history including cache so that's not the problem.
    <------Pay no attention to the join date, played pre-launch in EU & moved to U.S. servers.

  5. #5
    Founder Phaye's Avatar
    Join Date
    Jan 2006
    Posts
    229

    Default

    Quote Originally Posted by Victorie View Post
    Try the new link in my signature.

    If that doesn't work you may need to clear the cache or try a different browser.
    Thanks Victorie, I actualy used your sig link and 3 different browsers (IE, Chrome and Firefox), no chance.

    EDIT: As of 11:40 AM (Est time) it works again.

    Also, 2 thumbs up for making issues concerning Transfers more apparent and sending a confirmation email now. Good job.
    Last edited by Phaye; 12-17-2010 at 11:46 AM.

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