Hi, my DDO had been working fine until Update 8 went live yesterdayish. Now my launcher is stuck. Everything down to and including "Examine game data" is Done. Then I get the message:
An update error occurred:
Cannot save data files.
I've tried the numerous fixes I've seen for similar problems, running the launcher in a different windows profile, running TurbineRegisterGDF.exe, reinstalling the Net thingymajigs. I even completely uninstalled and restored it from a backup I took a week ago. It updates to the same point and then gets stuck at the same point.
I'm running Windows 7. I hear there is some launcher log file but dont know how to access it.
Anyone help?
Thanks
Results 1 to 14 of 14
Thread: Cannot save data files.
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12-14-2010, 03:30 PM #1Community Member
- Join Date
- Sep 2009
- Posts
- 7
Cannot save data files.
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12-14-2010, 04:04 PM #2Community Member
- Join Date
- Jun 2009
- Posts
- 896
Log file location is documented in the sticky:
http://forums.ddo.com/showthread.php?t=199719
The knowledgebase has some additonal steps for this specific error:
http://na8.salesforce.com/_ui/selfse...5%26t%3D4&ps=1
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12-14-2010, 05:36 PM #3Community Member
- Join Date
- Sep 2009
- Posts
- 7
Thanks for the log sticky. It's definately not a firewall problem as I disabled it completely and it still stopped at the same point.
Poking through the log now so I can avoid the "If the above does not resolve your concern, please uninstall and reinstall DDO" option.
Code:Launcher execution begins: 14/12/2010 22:29:01 14/12/2010 22:29:01 Command line: "C:\Games\Dungeons and Dragons Online\TurbineLauncher.exe" -invoker 14/12/2010 22:29:01 Administrator: False 14/12/2010 22:29:01 UAC enabled: True 14/12/2010 22:29:01 Mutex Created: "C:_Games_Dungeons and Dragons Online_TurbineLauncher.exe" 14/12/2010 22:29:01 NHN: Initializing NHN authentication 14/12/2010 22:29:01 Read user settings file. 14/12/2010 22:29:01 Installed resources: 14/12/2010 22:29:01 en en English "Select a Language" 14/12/2010 22:29:01 14/12/2010 22:29:01 Target culture: "en-US" 14/12/2010 22:29:01 Looking for resources in "en-US" 14/12/2010 22:29:01 Looking for resources in "en-GB" 14/12/2010 22:29:01 Looking for resources in "en" 14/12/2010 22:29:01 Final resource culture: "en" 14/12/2010 22:29:01 14/12/2010 22:29:01 Resources library: 14/12/2010 22:29:01 FileName: C:\Games\Dungeons and Dragons Online\en\TurbineLauncher.resources.dll 14/12/2010 22:29:01 FileVersion: 1.23.3967.30325 14/12/2010 22:29:01 AssemblyVersion: 1.23.3967.30325 14/12/2010 22:29:01 BuildTime: 11/11/2010 16:50:50 GMT Standard Time 14/12/2010 22:29:01 14/12/2010 22:29:01 ConfigurationSettings.AppSettings: 14/12/2010 22:29:01 Launcher.DataCenterService.GLS=http://gls.ddo.com/GLS.DataCenterServer/Service.asmx 14/12/2010 22:29:01 DataCenter.GameName=DDO 14/12/2010 22:29:01 DataCenter.DefaultCenter=DDO 14/12/2010 22:29:01 Product.DocumentFolder=Dungeons and Dragons Online 14/12/2010 22:29:01 Launcher.DocumentFolder=Launcher 14/12/2010 22:29:01 14/12/2010 22:29:01 Enter LoadPrivateFonts 14/12/2010 22:29:01 FontFamily "Village" loaded. 14/12/2010 22:29:01 Exit LoadPrivateFonts 14/12/2010 22:29:01 14/12/2010 22:29:01 --------------------------------------------------------------------------------------------------- 14/12/2010 22:29:01 System Information 14/12/2010 22:29:01 --------------------------------------------------------------------------------------------------- 14/12/2010 22:29:01 Operating System: Microsoft Windows 7 Home Premium (6.1.7600, Build 7600) 14/12/2010 22:29:01 Language: English (United States) 14/12/2010 22:29:01 System Manufacturer: . 14/12/2010 22:29:01 System Model: . 14/12/2010 22:29:01 BIOS: Phoenix - AwardBIOS v6.00PG 14/12/2010 22:29:01 Processor: GenuineIntel x64 Family 6 Model 15 Stepping 11 (2.4GHz) 14/12/2010 22:29:01 Memory: 3326MB RAM 14/12/2010 22:29:01 Page File: 171MB used, 3155MB available 14/12/2010 22:29:01 Cipher strength: Min=40-bit, Max=128-bit 14/12/2010 22:29:01 .NET CLR version: 1.1.4322.2443 () 14/12/2010 22:29:01 Default Proxy Address: 14/12/2010 22:29:01 BypassProxyOnLocal: False 14/12/2010 22:29:01 BypassList: 14/12/2010 22:29:01 --------------------------------------------------------------------------------------------------- 14/12/2010 22:29:01 14/12/2010 22:29:01 Initialization status: "Logging module version data" 14/12/2010 22:29:01 14/12/2010 22:29:01 Assemblies: 14/12/2010 22:29:01 ModuleName: TurbineLauncher.exe 14/12/2010 22:29:01 FileName: C:\Games\Dungeons and Dragons Online\TurbineLauncher.exe 14/12/2010 22:29:01 Comments: (RELEASE) Launches Turbine MMORPGs. 14/12/2010 22:29:01 FileVersion: 1.23.0.0 14/12/2010 22:29:01 AssemblyVersion: 1.23.3967.30342 14/12/2010 22:29:01 BuildTime: 11/11/2010 16:51:24 GMT Standard Time 14/12/2010 22:29:01 14/12/2010 22:29:01 FileName: C:\Games\Dungeons and Dragons Online\ControlLibrary.dll 14/12/2010 22:29:01 Comments: (RELEASE) New versions of controls which properly support background images and colors. 14/12/2010 22:29:01 FileVersion: 1.23.0.0 14/12/2010 22:29:01 AssemblyVersion: 1.23.3967.30298 14/12/2010 22:29:01 BuildTime: 11/11/2010 16:49:56 GMT Standard Time 14/12/2010 22:29:01 14/12/2010 22:29:01 Libraries: 14/12/2010 22:29:01 FileName: C:\Games\Dungeons and Dragons Online\AxInterop.SHDocVw.dll 14/12/2010 22:29:01 FileVersion: 1.1.0.0 14/12/2010 22:29:01 14/12/2010 22:29:01 FileName: C:\Games\Dungeons and Dragons Online\Interop.PatchWrapper.dll 14/12/2010 22:29:01 FileVersion: 2.1.0.0 14/12/2010 22:29:01 14/12/2010 22:29:01 FileName: C:\Games\Dungeons and Dragons Online\Interop.SHDocVw.dll 14/12/2010 22:29:01 FileVersion: 1.1.0.0 14/12/2010 22:29:01 14/12/2010 22:29:01 FileName: C:\Games\Dungeons and Dragons Online\PatchClient.dll 14/12/2010 22:29:01 FileVersion: 01,05,04,11002 14/12/2010 22:29:01 14/12/2010 22:29:01 FileName: C:\Games\Dungeons and Dragons Online\PatchWrapper2.dll 14/12/2010 22:29:01 FileVersion: 2, 0, 0, 1 14/12/2010 22:29:01 14/12/2010 22:29:01 FileName: C:\Games\Dungeons and Dragons Online\PatchWrapper2PS.dll 14/12/2010 22:29:01 FileVersion: 2, 0, 0, 1 14/12/2010 22:29:01 14/12/2010 22:29:01 FileName: C:\Games\Dungeons and Dragons Online\SelfPatch.dll 14/12/2010 22:29:01 FileVersion: 01,05,04,11002 14/12/2010 22:29:01 14/12/2010 22:29:01 FileName: C:\Games\Dungeons and Dragons Online\TTEPatchClient.dll 14/12/2010 22:29:01 FileVersion: 2.3.0.3 14/12/2010 22:29:01 14/12/2010 22:29:01 FileName: C:\Games\Dungeons and Dragons Online\zlib1T.dll 14/12/2010 22:29:01 FileVersion: 1.2.3 14/12/2010 22:29:01 14/12/2010 22:29:01 FileName: C:\Windows\system32\schannel.dll 14/12/2010 22:29:01 FileVersion: 6.1.7600.16661 (win7_gdr.100820-1606) 14/12/2010 22:29:01 14/12/2010 22:29:01 14/12/2010 22:29:01 Initialization status: "Registering update wrapper" 14/12/2010 22:29:01 Initialization status: "Constructing data center browser" 14/12/2010 22:29:01 Initialization status: "Constructing alert service" 14/12/2010 22:29:02 Initialization status: "Constructing configuration service" 14/12/2010 22:29:02 Initialization status: "Constructing authentication service" 14/12/2010 22:29:02 Initialization status: "Constructing update service" 14/12/2010 22:29:02 Initialization status: "Constructing UI manager" 14/12/2010 22:29:02 Initialization status: "Constructing phase engine" 14/12/2010 22:29:02 autoPatchTimer interval: 14400000 14/12/2010 22:29:02 Enter ProxySettings.Apply 14/12/2010 22:29:02 Using ProxyAccess.PreConfig (Windows Internet Options proxy) 14/12/2010 22:29:02 Leave ProxySettings.Apply 14/12/2010 22:29:02 Initialization status: "Getting data centers" 14/12/2010 22:29:02 Current Data Center: DDO 14/12/2010 22:29:10 AuthServer: https://gls-auth.ddo.com/GLS.AuthServer/Service.asmx 14/12/2010 22:29:10 14/12/2010 22:29:10 World status servers: 14/12/2010 22:29:10 Khyber @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.47 14/12/2010 22:29:10 Cannith @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.11 14/12/2010 22:29:10 Orien @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.29 14/12/2010 22:29:10 Sarlona @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.50 14/12/2010 22:29:10 Argonnessen @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.20 14/12/2010 22:29:10 Ghallanda @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.32 14/12/2010 22:29:10 Thelanis @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.69 14/12/2010 22:29:10 14/12/2010 22:29:10 Initialization status: "Getting remote configuration" 14/12/2010 22:29:10 GetLauncherConfig from: "http://gls.ddo.com/launcher/ddo/dndlauncher_01.server.config.xml" 14/12/2010 22:29:10 Configuration.AppSettings: 14/12/2010 22:29:15 LauncherConfig.DateTime=10/20/10 6:40 AM 14/12/2010 22:29:15 LauncherConfig.RefreshFrequency=15 14/12/2010 22:29:15 GameName=DDO 14/12/2010 22:29:15 Patching.ProductCode=DDO 14/12/2010 22:29:15 GameClient.Filename=dndclient.exe 14/12/2010 22:29:15 GameClient.ArgTemplate=-a {0} -h {1} --glsticketdirect {2} --chatserver {3} --language {4} --rodat on --supporturl https://tss.turbine.com/TSSTrowser/trowser.aspx --gametype DDO --supportserviceurl https://tss.turbine.com/TSSTrowser/SubmitTicket.asmx --authserverurl https://gls.ddo.com/GLS.AuthServer/Service.asmx --glsticketlifetime 21600 14/12/2010 22:29:15 GameClient.ResetGraphicsArg= --safe 14/12/2010 22:29:15 GameClient.AlwaysPatchHighRes=true 14/12/2010 22:29:15 GameClient.HighResPatchArg= --HighResOutOfDate 14/12/2010 22:29:15 GameClient.RequiredVersion=0 14/12/2010 22:29:15 GameClient.ForwardVersion=0 14/12/2010 22:29:15 URL.UpdateDownload=http://downloads.turbine.com 14/12/2010 22:29:15 Patch.UpdaterNameFormat={0}updater_{1}_{2}.exe 14/12/2010 22:29:15 URL.Support=http://www.ddo.com/support/ 14/12/2010 22:29:15 URL.Home=http://www.ddo.com 14/12/2010 22:29:15 URL.Community=http://www.ddo.com 14/12/2010 22:29:15 URL.Account=https://myaccount.turbine.com 14/12/2010 22:29:15 URL.NewAccount=https://trial.turbine.com/ddo.php?utm_source=LAUNCHER 14/12/2010 22:29:15 URL.ForgotPassword=https://myaccount.turbine.com/?page_id=29&billing[process]=13 14/12/2010 22:29:15 URL.Account.Post=https://myaccount.turbine.com/?page_id=29 14/12/2010 22:29:15 Format.Account.Login=form_user_name={0}&form_user_pass={1}&siteuser[action]=login&user[action]=login&billing[process]=1&billing[action]=1 14/12/2010 22:29:15 Format.Account.BuyNow=form_user_name={0}&form_user_pass={1}&siteuser[action]=login&billing[process]=17&billing[forms][subscriptionName]={2}&billing[scenario]=DDO_BUY_NOW_POPUP&billing[forms][productCode]=DDO&billing[forms][purchaseProductCode]=DDOBuy&billing[forms][purchasePlanCode]=DDO-F2PUp 14/12/2010 22:29:15 Activate.Account.BuyNow=true 14/12/2010 22:29:15 Threshold.Account.DaysLeft=35 14/12/2010 22:29:15 Activate.Account.DaysLeft=false 14/12/2010 22:29:15 LauncherConfig.SubscriptionRefreshFrequency=60 14/12/2010 22:29:15 Subscription.FreeToPlay=true 14/12/2010 22:29:15 URL.PrivacyPolicy=http://www.turbine.com/?page_id=59 14/12/2010 22:29:15 URL.NewsFeed=http://www.ddo.com/index.php?option=com_bca-rss-syndicator&feed_id=1 14/12/2010 22:29:15 URL.NewsStyleSheet=http://status.turbine.com/launcher/ddo/newsstylesheet.xslt 14/12/2010 22:29:15 URL.AlertsStyleSheet=http://status.turbine.com/launcher/ddo/alertsstylesheet.xslt 14/12/2010 22:29:15 URL.LogoButton1=http://www.turbine.com 14/12/2010 22:29:15 URL.LogoButton2=http://www.wizards.com 14/12/2010 22:29:15 URL.LogoButton3=http://www.hasbro.com 14/12/2010 22:29:15 URL.LogoButton4=http://www.atari.com 14/12/2010 22:29:15 WorldUpdateRate=1 14/12/2010 22:29:15 PatchWindow=30 14/12/2010 22:29:15 PatchConnectRetryInterval=1 14/12/2010 22:29:15 DisablePatch=false 14/12/2010 22:29:15 EmailAddress.Errors=LauncherErrors@turbine.com 14/12/2010 22:29:15 TrialTokenList=StormreachGuest 14/12/2010 22:29:15 URL.ExpiredTrial.Template=http://trial.ddo.com/purchase/?token={0} 14/12/2010 22:29:15 Eula.en.FilePath=en\DDO Eula - Turbine.rtf 14/12/2010 22:29:15 Legal.en.Titles=End User License Agreement|Terms of Service 14/12/2010 22:29:15 Legal.DE.Titles=End User License Agreement|Terms of Service 14/12/2010 22:29:15 Legal.FR.Titles=End User License Agreement|Terms of Service 14/12/2010 22:29:15 Legal.English.Titles=End User License Agreement|Terms of Service 14/12/2010 22:29:15 Legal.en-GB.Titles=End User License Agreement|Terms of Service 14/12/2010 22:29:15 Legal.en.FilePaths=en\DDO EULA - Turbine.rtf|en\DDO TOS.rtf 14/12/2010 22:29:15 Legal.DE.FilePaths=DE\DDO EULA - Turbine.rtf|DE\DDO TOS.rtf 14/12/2010 22:29:15 Legal.FR.FilePaths=FR\DDO EULA - Turbine.rtf|FR\DDO TOS.rtf 14/12/2010 22:29:15 Legal.English.FilePaths=en\DDO EULA - Turbine.rtf|en\DDO TOS.rtf 14/12/2010 22:29:15 Legal.en-GB.FilePaths=en-GB\DDO EULA - Turbine.rtf|en-GB\DDO TOS.rtf 14/12/2010 22:29:15 URL.DownloadFilesList=http://download.ddo.akamai.turbine.com/ddo/patch/splashscreen/DownloadFilesList.xml 14/12/2010 22:29:15 URL.ReqSoftwareInstall=http://download.lotro.akamai.turbine.com/ddo/patch/PreInstallListDDO.xml 14/12/2010 22:29:15 URL.BannerSource=http://content.turbine.com/sites/ddolauncher/ddo_launcherad.png?x=20&y=78 14/12/2010 22:29:15 URL.BannerTarget=http://content.turbine.com/sites/launcher/ddo.php 14/12/2010 22:29:15 WorldQueue.LoginQueue.URL=http://gls.ddo.com/GLS.AuthServer/LoginQueue.aspx 14/12/2010 22:29:15 WorldQueue.TakeANumber.Parameters=command=TakeANumber&subscription={0}&ticket={1}&ticket_type=GLS&queue_url={2} 14/12/2010 22:29:15 WorldQueue.LeaveQueue.Parameters=command=LeaveQueue&subscription={0}&context={1}&ticket_type=GLS&queue_url={2} 14/12/2010 22:29:15 WorldQueue.Threshold.WaitTimeMultiplier=1.00 14/12/2010 22:29:15 WorldQueue.Threshold.Medium=300 14/12/2010 22:29:15 WorldQueue.Threshold.Long=900 14/12/2010 22:29:15 WorldQueue.PollTimer=15 14/12/2010 22:29:15 14/12/2010 22:29:15 Initialization status: "Getting alerts and news" 14/12/2010 22:29:15 14/12/2010 22:29:15 autoPatchTimer.Enabled = True 14/12/2010 22:29:15 Initialization status: "Opening main form" 14/12/2010 22:29:15 Transition to phase: UpdaterSelectControl 14/12/2010 22:29:26 Update Option: Local Forward Version is newer than Remote ForwardVersion. 14/12/2010 22:29:26 Transition to phase: PrereqInstallControl 14/12/2010 22:29:26 Microsoft .NET Framework Version 2.0 Redistributable Package (x86) was already installed. 14/12/2010 22:29:37 Microsoft Visual C++ 2005 SP1 Redistributable Package (x86) was already installed. 14/12/2010 22:29:37 Microsoft DirectX 9.0 2009.8 Redistributable was already installed. 14/12/2010 22:29:37 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_module_splash.jpg" found. Skipping DDO Splash Screen installation. 14/12/2010 22:29:40 DDO Splash Screen was already installed. 14/12/2010 22:29:40 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_1.jpg" found. Skipping Loading Screen 1 installation. 14/12/2010 22:29:43 Loading Screen 1 was already installed. 14/12/2010 22:29:43 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_2.jpg" found. Skipping Loading Screen 2 installation. 14/12/2010 22:29:46 Loading Screen 2 was already installed. 14/12/2010 22:29:46 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_3.jpg" found. Skipping Loading Screen 3 installation. 14/12/2010 22:29:48 Loading Screen 3 was already installed. 14/12/2010 22:29:48 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_4.jpg" found. Skipping Loading Screen 4 installation. 14/12/2010 22:29:50 Loading Screen 4 was already installed. 14/12/2010 22:29:50 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_5.jpg" found. Skipping Loading Screen 5 installation. 14/12/2010 22:29:51 Loading Screen 5 was already installed. 14/12/2010 22:29:51 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_6.jpg" found. Skipping Loading Screen 6 installation. 14/12/2010 22:29:54 Loading Screen 6 was already installed. 14/12/2010 22:29:54 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_7.jpg" found. Skipping Loading Screen 7 installation. 14/12/2010 22:29:56 Loading Screen 7 was already installed. 14/12/2010 22:29:56 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_8.jpg" found. Skipping Loading Screen 8 installation. 14/12/2010 22:29:58 Loading Screen 8 was already installed. 14/12/2010 22:29:58 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_9.jpg" found. Skipping Loading Screen 9 installation. 14/12/2010 22:29:59 Loading Screen 9 was already installed. 14/12/2010 22:29:59 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_10.jpg" found. Skipping Loading Screen 10 installation. 14/12/2010 22:30:02 Loading Screen 10 was already installed. 14/12/2010 22:30:02 PrereqInstall Phase: Continue 14/12/2010 22:30:02 Transition to phase: PatchStatusControl 14/12/2010 22:30:24 Begin update: productCode="DDO" language="English" server="patch.ddo.com" port="80" 14/12/2010 22:30:24 Connect: Waiting 14/12/2010 22:30:24 autoPatchTimer.Enabled = True 14/12/2010 22:30:24 Connect: Done 14/12/2010 22:30:26 Examine Programs: Waiting 14/12/2010 22:30:26 Examine Programs: Done 14/12/2010 22:30:35 Update Programs: Done 14/12/2010 22:30:35 Examine Game Data: Waiting 14/12/2010 22:30:35 Examine Game Data: Done 14/12/2010 22:30:42 Update Game Data: Waiting 14/12/2010 22:30:42 Patch error: Cannot save data files. (0x81930005) 14/12/2010 22:30:42 Raising PatchComplete event... 14/12/2010 22:30:42 Setting current version in registry... 14/12/2010 22:30:42 Game client applied version stored: 0 14/12/2010 22:30:42 Game client forward version stored: 0 14/12/2010 22:30:42 Highres Dat is NOT up to date. 14/12/2010 22:30:42 ...PatchComplete events finished 14/12/2010 22:30:42 Requesting elevated access rights. 14/12/2010 22:30:42 Enter ChangeAclViaElevate() 14/12/2010 22:30:42 Leave ChangeAclViaElevate() 14/12/2010 22:30:43 Begin update: productCode="DDO" language="English" server="patch.ddo.com" port="80" 14/12/2010 22:30:47 Connect: Waiting 14/12/2010 22:30:48 Connect: Done 14/12/2010 22:30:48 Examine Programs: Waiting 14/12/2010 22:30:48 Examine Programs: Done 14/12/2010 22:30:53 Update Programs: Done 14/12/2010 22:30:53 Examine Game Data: Waiting 14/12/2010 22:30:53 Patch error: Cannot save data files. (0x81930005) 14/12/2010 22:30:55 Raising PatchComplete event... 14/12/2010 22:30:55 Setting current version in registry... 14/12/2010 22:30:55 Game client applied version stored: 0 14/12/2010 22:30:55 Game client forward version stored: 0 14/12/2010 22:30:55 Highres Dat is NOT up to date. 14/12/2010 22:30:55 ...PatchComplete events finished 14/12/2010 22:30:55 autoPatchTimer.Enabled = True 14/12/2010 22:30:55 Examine Game Data: Done 14/12/2010 22:30:55 Begin update: productCode="DDO" language="English" server="patch.ddo.com" port="80" 14/12/2010 22:31:00 Connect: Waiting 14/12/2010 22:31:00 Connect: Done 14/12/2010 22:31:01 Examine Programs: Waiting 14/12/2010 22:31:01 Examine Programs: Done 14/12/2010 22:31:04 Update Programs: Done 14/12/2010 22:31:04 Examine Game Data: Waiting 14/12/2010 22:31:04 Examine Game Data: Done 14/12/2010 22:31:05 Update Game Data: Waiting 14/12/2010 22:31:05 Patch error: Cannot save data files. (0x81930005) 14/12/2010 22:31:05 Raising PatchComplete event... 14/12/2010 22:31:05 Setting current version in registry... 14/12/2010 22:31:05 Game client applied version stored: 0 14/12/2010 22:31:05 Game client forward version stored: 0 14/12/2010 22:31:05 Highres Dat is NOT up to date. 14/12/2010 22:31:05 ...PatchComplete events finished 14/12/2010 22:31:05 Begin update: productCode="DDO" language="English" server="patch.ddo.com" port="80" 14/12/2010 22:31:10 Connect: Waiting 14/12/2010 22:31:10 Connect: Done 14/12/2010 22:31:10 Examine Programs: Waiting 14/12/2010 22:31:10 Examine Programs: Done 14/12/2010 22:31:13 Update Programs: Done 14/12/2010 22:31:13 Examine Game Data: Waiting 14/12/2010 22:31:13 Patch error: Cannot save data files. (0x81930005) 14/12/2010 22:31:14 Raising PatchComplete event... 14/12/2010 22:31:14 Setting current version in registry... 14/12/2010 22:31:14 Game client applied version stored: 0 14/12/2010 22:31:14 Game client forward version stored: 0 14/12/2010 22:31:14 Highres Dat is NOT up to date. 14/12/2010 22:31:14 ...PatchComplete events finished 14/12/2010 22:31:14 autoPatchTimer.Enabled = True 14/12/2010 22:31:14 Examine Game Data: Done 14/12/2010 22:31:14 Begin update: productCode="DDO" language="English" server="patch.ddo.com" port="80" 14/12/2010 22:31:19 Connect: Waiting 14/12/2010 22:31:19 Connect: Done 14/12/2010 22:31:20 Examine Programs: Waiting 14/12/2010 22:31:20 Examine Programs: Done 14/12/2010 22:31:24 Update Programs: Done 14/12/2010 22:31:24 Examine Game Data: Waiting 14/12/2010 22:31:24 Patch error: Cannot save data files. (0x81930005) 14/12/2010 22:31:25 Examine Game Data: Done 14/12/2010 22:31:25 Raising PatchComplete event... 14/12/2010 22:31:25 Setting current version in registry... 14/12/2010 22:31:25 Game client applied version stored: 0 14/12/2010 22:31:25 Game client forward version stored: 0 14/12/2010 22:31:25 Highres Dat is NOT up to date. 14/12/2010 22:31:25 ...PatchComplete events finished 14/12/2010 22:31:25 autoPatchTimer.Enabled = True 14/12/2010 22:31:25 Begin update: productCode="DDO" language="English" server="patch.ddo.com" port="80" 14/12/2010 22:31:30 Connect: Waiting 14/12/2010 22:31:30 Connect: Done 14/12/2010 22:31:31 Examine Programs: Waiting 14/12/2010 22:31:31 Examine Programs: Done 14/12/2010 22:31:35 Update Programs: Done 14/12/2010 22:31:35 Examine Game Data: Waiting 14/12/2010 22:31:35 Patch error: Cannot save data files. (0x81930005) 14/12/2010 22:31:36 Examine Game Data: Done 14/12/2010 22:31:36 Raising PatchComplete event... 14/12/2010 22:31:36 Setting current version in registry... 14/12/2010 22:31:36 Game client applied version stored: 0 14/12/2010 22:31:36 Game client forward version stored: 0 14/12/2010 22:31:36 Highres Dat is NOT up to date. 14/12/2010 22:31:36 ...PatchComplete events finished 14/12/2010 22:31:36 autoPatchTimer.Enabled = True 14/12/2010 22:31:36 Begin update: productCode="DDO" language="English" server="patch.ddo.com" port="80" 14/12/2010 22:31:41 Connect: Waiting 14/12/2010 22:31:42 Connect: Done 14/12/2010 22:31:42 Examine Programs: Waiting 14/12/2010 22:31:42 Examine Programs: Done 14/12/2010 22:31:44 Update Programs: Done 14/12/2010 22:31:44 Examine Game Data: Waiting 14/12/2010 22:31:44 Patch error: Cannot save data files. (0x81930005) 14/12/2010 22:31:45 Raising PatchComplete event... 14/12/2010 22:31:45 Setting current version in registry... 14/12/2010 22:31:45 Game client applied version stored: 0 14/12/2010 22:31:45 Game client forward version stored: 0 14/12/2010 22:31:45 Highres Dat is NOT up to date. 14/12/2010 22:31:45 ...PatchComplete events finished 14/12/2010 22:31:45 Examine Game Data: Done 14/12/2010 22:31:45 Begin update: productCode="DDO" language="English" server="patch.ddo.com" port="80" 14/12/2010 22:31:50 Connect: Waiting 14/12/2010 22:31:50 Connect: Done 14/12/2010 22:31:51 Examine Programs: Waiting 14/12/2010 22:31:51 Enter AbortPatch() 14/12/2010 22:31:51 Leave AbortPatch() 14/12/2010 22:31:51 Launcher execution ends: 14/12/2010 22:31:51 14/12/2010 22:31:51Last edited by Hootsmun; 12-14-2010 at 05:41 PM.
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12-15-2010, 02:02 AM #4Community Member
- Join Date
- Jun 2009
- Posts
- 896
Thank you for providing the log file
Patch error: Cannot save data files. (0x81930005) is not in the knowledgebase
Please try logging on as administrator for the patching process.
If that doesn't work rollback the files to previous versions by copying:
C:\Program Files (x86)\Turbine\DDO Unlimited\Backup to the DDO Unlimited folder
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12-15-2010, 03:16 AM #5Community Member
- Join Date
- Sep 2009
- Posts
- 7
I am logged in as admin, doesn't help.
I've copied the backup folder over. The game repatches, restarts the launcher (I'm starting to hate that medusa now
) then falls over at the same spot again with the same error.
Stumped
Thanks for the help so far btw
Code:Launcher execution begins: 15/12/2010 08:11:09 15/12/2010 08:11:09 Command line: "C:\Games\Dungeons and Dragons Online\TurbineLauncher.exe" "-invoker" 15/12/2010 08:11:09 Administrator: False 15/12/2010 08:11:09 UAC enabled: True 15/12/2010 08:11:09 Mutex Created: "C:_Games_Dungeons and Dragons Online_TurbineLauncher.exe" 15/12/2010 08:11:09 NHN: Initializing NHN authentication 15/12/2010 08:11:09 Read user settings file. 15/12/2010 08:11:09 Installed resources: 15/12/2010 08:11:09 en en English "Select a Language" 15/12/2010 08:11:09 15/12/2010 08:11:09 Target culture: "en-US" 15/12/2010 08:11:09 Looking for resources in "en-US" 15/12/2010 08:11:09 Looking for resources in "en-GB" 15/12/2010 08:11:09 Looking for resources in "en" 15/12/2010 08:11:09 Final resource culture: "en" 15/12/2010 08:11:09 15/12/2010 08:11:09 Resources library: 15/12/2010 08:11:09 FileName: C:\Games\Dungeons and Dragons Online\en\TurbineLauncher.resources.dll 15/12/2010 08:11:09 FileVersion: 1.23.3967.30325 15/12/2010 08:11:09 AssemblyVersion: 1.23.3967.30325 15/12/2010 08:11:09 BuildTime: 11/11/2010 16:50:50 GMT Standard Time 15/12/2010 08:11:09 15/12/2010 08:11:09 ConfigurationSettings.AppSettings: 15/12/2010 08:11:09 Launcher.DataCenterService.GLS=http://gls.ddo.com/GLS.DataCenterServer/Service.asmx 15/12/2010 08:11:09 DataCenter.GameName=DDO 15/12/2010 08:11:09 DataCenter.DefaultCenter=DDO 15/12/2010 08:11:09 Product.DocumentFolder=Dungeons and Dragons Online 15/12/2010 08:11:09 Launcher.DocumentFolder=Launcher 15/12/2010 08:11:09 15/12/2010 08:11:09 Enter LoadPrivateFonts 15/12/2010 08:11:09 FontFamily "Village" loaded. 15/12/2010 08:11:09 Exit LoadPrivateFonts 15/12/2010 08:11:09 15/12/2010 08:11:09 --------------------------------------------------------------------------------------------------- 15/12/2010 08:11:09 System Information 15/12/2010 08:11:09 --------------------------------------------------------------------------------------------------- 15/12/2010 08:11:09 Operating System: Microsoft Windows 7 Home Premium (6.1.7600, Build 7600) 15/12/2010 08:11:09 Language: English (United States) 15/12/2010 08:11:09 System Manufacturer: . 15/12/2010 08:11:09 System Model: . 15/12/2010 08:11:09 BIOS: Phoenix - AwardBIOS v6.00PG 15/12/2010 08:11:09 Processor: GenuineIntel x64 Family 6 Model 15 Stepping 11 (2.4GHz) 15/12/2010 08:11:09 Memory: 3326MB RAM 15/12/2010 08:11:09 Page File: 160MB used, 3166MB available 15/12/2010 08:11:09 Cipher strength: Min=40-bit, Max=128-bit 15/12/2010 08:11:09 .NET CLR version: 1.1.4322.2443 () 15/12/2010 08:11:09 Default Proxy Address: 15/12/2010 08:11:09 BypassProxyOnLocal: False 15/12/2010 08:11:09 BypassList: 15/12/2010 08:11:09 --------------------------------------------------------------------------------------------------- 15/12/2010 08:11:09 15/12/2010 08:11:09 Initialization status: "Logging module version data" 15/12/2010 08:11:09 15/12/2010 08:11:09 Assemblies: 15/12/2010 08:11:09 ModuleName: TurbineLauncher.exe 15/12/2010 08:11:09 FileName: C:\Games\Dungeons and Dragons Online\TurbineLauncher.exe 15/12/2010 08:11:09 Comments: (RELEASE) Launches Turbine MMORPGs. 15/12/2010 08:11:09 FileVersion: 1.23.0.0 15/12/2010 08:11:09 AssemblyVersion: 1.23.3967.30342 15/12/2010 08:11:09 BuildTime: 11/11/2010 16:51:24 GMT Standard Time 15/12/2010 08:11:09 15/12/2010 08:11:09 FileName: C:\Games\Dungeons and Dragons Online\ControlLibrary.dll 15/12/2010 08:11:09 Comments: (RELEASE) New versions of controls which properly support background images and colors. 15/12/2010 08:11:09 FileVersion: 1.23.0.0 15/12/2010 08:11:09 AssemblyVersion: 1.23.3967.30298 15/12/2010 08:11:09 BuildTime: 11/11/2010 16:49:56 GMT Standard Time 15/12/2010 08:11:09 15/12/2010 08:11:09 Libraries: 15/12/2010 08:11:09 FileName: C:\Games\Dungeons and Dragons Online\AxInterop.SHDocVw.dll 15/12/2010 08:11:09 FileVersion: 1.1.0.0 15/12/2010 08:11:09 15/12/2010 08:11:09 FileName: C:\Games\Dungeons and Dragons Online\Interop.PatchWrapper.dll 15/12/2010 08:11:09 FileVersion: 2.1.0.0 15/12/2010 08:11:09 15/12/2010 08:11:09 FileName: C:\Games\Dungeons and Dragons Online\Interop.SHDocVw.dll 15/12/2010 08:11:09 FileVersion: 1.1.0.0 15/12/2010 08:11:09 15/12/2010 08:11:09 FileName: C:\Games\Dungeons and Dragons Online\PatchClient.dll 15/12/2010 08:11:09 FileVersion: 01,05,04,11002 15/12/2010 08:11:09 15/12/2010 08:11:09 FileName: C:\Games\Dungeons and Dragons Online\PatchWrapper2.dll 15/12/2010 08:11:09 FileVersion: 2, 0, 0, 1 15/12/2010 08:11:09 15/12/2010 08:11:09 FileName: C:\Games\Dungeons and Dragons Online\PatchWrapper2PS.dll 15/12/2010 08:11:09 FileVersion: 2, 0, 0, 1 15/12/2010 08:11:09 15/12/2010 08:11:09 FileName: C:\Games\Dungeons and Dragons Online\SelfPatch.dll 15/12/2010 08:11:09 FileVersion: 01,05,04,11002 15/12/2010 08:11:09 15/12/2010 08:11:09 FileName: C:\Games\Dungeons and Dragons Online\TTEPatchClient.dll 15/12/2010 08:11:11 FileVersion: 2.3.0.3 15/12/2010 08:11:11 15/12/2010 08:11:11 FileName: C:\Games\Dungeons and Dragons Online\zlib1T.dll 15/12/2010 08:11:11 FileVersion: 1.2.3 15/12/2010 08:11:11 15/12/2010 08:11:11 FileName: C:\Windows\system32\schannel.dll 15/12/2010 08:11:11 FileVersion: 6.1.7600.16661 (win7_gdr.100820-1606) 15/12/2010 08:11:11 15/12/2010 08:11:11 15/12/2010 08:11:11 Initialization status: "Registering update wrapper" 15/12/2010 08:11:11 Initialization status: "Constructing data center browser" 15/12/2010 08:11:11 Initialization status: "Constructing alert service" 15/12/2010 08:11:11 Initialization status: "Constructing configuration service" 15/12/2010 08:11:11 Initialization status: "Constructing authentication service" 15/12/2010 08:11:11 Initialization status: "Constructing update service" 15/12/2010 08:11:11 Initialization status: "Constructing UI manager" 15/12/2010 08:11:11 Initialization status: "Constructing phase engine" 15/12/2010 08:11:11 autoPatchTimer interval: 14400000 15/12/2010 08:11:11 Enter ProxySettings.Apply 15/12/2010 08:11:11 Using ProxyAccess.PreConfig (Windows Internet Options proxy) 15/12/2010 08:11:11 Leave ProxySettings.Apply 15/12/2010 08:11:11 Initialization status: "Getting data centers" 15/12/2010 08:11:11 Current Data Center: DDO 15/12/2010 08:11:11 AuthServer: https://gls-auth.ddo.com/GLS.AuthServer/Service.asmx 15/12/2010 08:11:11 15/12/2010 08:11:11 World status servers: 15/12/2010 08:11:11 Khyber @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.47 15/12/2010 08:11:11 Cannith @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.11 15/12/2010 08:11:11 Orien @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.29 15/12/2010 08:11:11 Sarlona @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.50 15/12/2010 08:11:11 Argonnessen @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.20 15/12/2010 08:11:11 Ghallanda @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.32 15/12/2010 08:11:11 Thelanis @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.69 15/12/2010 08:11:11 15/12/2010 08:11:11 Initialization status: "Getting remote configuration" 15/12/2010 08:11:11 GetLauncherConfig from: "http://gls.ddo.com/launcher/ddo/dndlauncher_01.server.config.xml" 15/12/2010 08:11:11 Configuration.AppSettings: 15/12/2010 08:11:12 LauncherConfig.DateTime=10/20/10 6:40 AM 15/12/2010 08:11:12 LauncherConfig.RefreshFrequency=15 15/12/2010 08:11:12 GameName=DDO 15/12/2010 08:11:12 Patching.ProductCode=DDO 15/12/2010 08:11:12 GameClient.Filename=dndclient.exe 15/12/2010 08:11:12 GameClient.ArgTemplate=-a {0} -h {1} --glsticketdirect {2} --chatserver {3} --language {4} --rodat on --supporturl https://tss.turbine.com/TSSTrowser/trowser.aspx --gametype DDO --supportserviceurl https://tss.turbine.com/TSSTrowser/SubmitTicket.asmx --authserverurl https://gls.ddo.com/GLS.AuthServer/Service.asmx --glsticketlifetime 21600 15/12/2010 08:11:12 GameClient.ResetGraphicsArg= --safe 15/12/2010 08:11:12 GameClient.AlwaysPatchHighRes=true 15/12/2010 08:11:12 GameClient.HighResPatchArg= --HighResOutOfDate 15/12/2010 08:11:12 GameClient.RequiredVersion=0 15/12/2010 08:11:12 GameClient.ForwardVersion=0 15/12/2010 08:11:12 URL.UpdateDownload=http://downloads.turbine.com 15/12/2010 08:11:12 Patch.UpdaterNameFormat={0}updater_{1}_{2}.exe 15/12/2010 08:11:12 URL.Support=http://www.ddo.com/support/ 15/12/2010 08:11:12 URL.Home=http://www.ddo.com 15/12/2010 08:11:12 URL.Community=http://www.ddo.com 15/12/2010 08:11:12 URL.Account=https://myaccount.turbine.com 15/12/2010 08:11:12 URL.NewAccount=https://trial.turbine.com/ddo.php?utm_source=LAUNCHER 15/12/2010 08:11:12 URL.ForgotPassword=https://myaccount.turbine.com/?page_id=29&billing[process]=13 15/12/2010 08:11:12 URL.Account.Post=https://myaccount.turbine.com/?page_id=29 15/12/2010 08:11:12 Format.Account.Login=form_user_name={0}&form_user_pass={1}&siteuser[action]=login&user[action]=login&billing[process]=1&billing[action]=1 15/12/2010 08:11:12 Format.Account.BuyNow=form_user_name={0}&form_user_pass={1}&siteuser[action]=login&billing[process]=17&billing[forms][subscriptionName]={2}&billing[scenario]=DDO_BUY_NOW_POPUP&billing[forms][productCode]=DDO&billing[forms][purchaseProductCode]=DDOBuy&billing[forms][purchasePlanCode]=DDO-F2PUp 15/12/2010 08:11:12 Activate.Account.BuyNow=true 15/12/2010 08:11:12 Threshold.Account.DaysLeft=35 15/12/2010 08:11:12 Activate.Account.DaysLeft=false 15/12/2010 08:11:12 LauncherConfig.SubscriptionRefreshFrequency=60 15/12/2010 08:11:12 Subscription.FreeToPlay=true 15/12/2010 08:11:12 URL.PrivacyPolicy=http://www.turbine.com/?page_id=59 15/12/2010 08:11:12 URL.NewsFeed=http://www.ddo.com/index.php?option=com_bca-rss-syndicator&feed_id=1 15/12/2010 08:11:12 URL.NewsStyleSheet=http://status.turbine.com/launcher/ddo/newsstylesheet.xslt 15/12/2010 08:11:12 URL.AlertsStyleSheet=http://status.turbine.com/launcher/ddo/alertsstylesheet.xslt 15/12/2010 08:11:12 URL.LogoButton1=http://www.turbine.com 15/12/2010 08:11:12 URL.LogoButton2=http://www.wizards.com 15/12/2010 08:11:12 URL.LogoButton3=http://www.hasbro.com 15/12/2010 08:11:12 URL.LogoButton4=http://www.atari.com 15/12/2010 08:11:12 WorldUpdateRate=1 15/12/2010 08:11:12 PatchWindow=30 15/12/2010 08:11:12 PatchConnectRetryInterval=1 15/12/2010 08:11:12 DisablePatch=false 15/12/2010 08:11:12 EmailAddress.Errors=LauncherErrors@turbine.com 15/12/2010 08:11:12 TrialTokenList=StormreachGuest 15/12/2010 08:11:12 URL.ExpiredTrial.Template=http://trial.ddo.com/purchase/?token={0} 15/12/2010 08:11:12 Eula.en.FilePath=en\DDO Eula - Turbine.rtf 15/12/2010 08:11:12 Legal.en.Titles=End User License Agreement|Terms of Service 15/12/2010 08:11:12 Legal.DE.Titles=End User License Agreement|Terms of Service 15/12/2010 08:11:12 Legal.FR.Titles=End User License Agreement|Terms of Service 15/12/2010 08:11:12 Legal.English.Titles=End User License Agreement|Terms of Service 15/12/2010 08:11:12 Legal.en-GB.Titles=End User License Agreement|Terms of Service 15/12/2010 08:11:12 Legal.en.FilePaths=en\DDO EULA - Turbine.rtf|en\DDO TOS.rtf 15/12/2010 08:11:12 Legal.DE.FilePaths=DE\DDO EULA - Turbine.rtf|DE\DDO TOS.rtf 15/12/2010 08:11:12 Legal.FR.FilePaths=FR\DDO EULA - Turbine.rtf|FR\DDO TOS.rtf 15/12/2010 08:11:12 Legal.English.FilePaths=en\DDO EULA - Turbine.rtf|en\DDO TOS.rtf 15/12/2010 08:11:12 Legal.en-GB.FilePaths=en-GB\DDO EULA - Turbine.rtf|en-GB\DDO TOS.rtf 15/12/2010 08:11:12 URL.DownloadFilesList=http://download.ddo.akamai.turbine.com/ddo/patch/splashscreen/DownloadFilesList.xml 15/12/2010 08:11:12 URL.ReqSoftwareInstall=http://download.lotro.akamai.turbine.com/ddo/patch/PreInstallListDDO.xml 15/12/2010 08:11:12 URL.BannerSource=http://content.turbine.com/sites/ddolauncher/ddo_launcherad.png?x=20&y=78 15/12/2010 08:11:12 URL.BannerTarget=http://content.turbine.com/sites/launcher/ddo.php 15/12/2010 08:11:12 WorldQueue.LoginQueue.URL=http://gls.ddo.com/GLS.AuthServer/LoginQueue.aspx 15/12/2010 08:11:12 WorldQueue.TakeANumber.Parameters=command=TakeANumber&subscription={0}&ticket={1}&ticket_type=GLS&queue_url={2} 15/12/2010 08:11:12 WorldQueue.LeaveQueue.Parameters=command=LeaveQueue&subscription={0}&context={1}&ticket_type=GLS&queue_url={2} 15/12/2010 08:11:12 WorldQueue.Threshold.WaitTimeMultiplier=1.00 15/12/2010 08:11:12 WorldQueue.Threshold.Medium=300 15/12/2010 08:11:12 WorldQueue.Threshold.Long=900 15/12/2010 08:11:12 WorldQueue.PollTimer=15 15/12/2010 08:11:12 15/12/2010 08:11:12 Initialization status: "Getting alerts and news" 15/12/2010 08:11:12 15/12/2010 08:11:12 autoPatchTimer.Enabled = True 15/12/2010 08:11:12 Initialization status: "Opening main form" 15/12/2010 08:11:12 Transition to phase: UpdaterSelectControl 15/12/2010 08:11:14 Update Option: Local Forward Version is newer than Remote ForwardVersion. 15/12/2010 08:11:14 Transition to phase: PrereqInstallControl 15/12/2010 08:11:15 Microsoft .NET Framework Version 2.0 Redistributable Package (x86) was already installed. 15/12/2010 08:11:15 Microsoft Visual C++ 2005 SP1 Redistributable Package (x86) was already installed. 15/12/2010 08:11:15 Microsoft DirectX 9.0 2009.8 Redistributable was already installed. 15/12/2010 08:11:15 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_module_splash.jpg" found. Skipping DDO Splash Screen installation. 15/12/2010 08:11:15 DDO Splash Screen was already installed. 15/12/2010 08:11:15 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_1.jpg" found. Skipping Loading Screen 1 installation. 15/12/2010 08:11:15 Loading Screen 1 was already installed. 15/12/2010 08:11:15 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_2.jpg" found. Skipping Loading Screen 2 installation. 15/12/2010 08:11:15 Loading Screen 2 was already installed. 15/12/2010 08:11:15 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_3.jpg" found. Skipping Loading Screen 3 installation. 15/12/2010 08:11:15 Loading Screen 3 was already installed. 15/12/2010 08:11:15 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_4.jpg" found. Skipping Loading Screen 4 installation. 15/12/2010 08:11:15 Loading Screen 4 was already installed. 15/12/2010 08:11:15 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_5.jpg" found. Skipping Loading Screen 5 installation. 15/12/2010 08:11:15 Loading Screen 5 was already installed. 15/12/2010 08:11:15 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_6.jpg" found. Skipping Loading Screen 6 installation. 15/12/2010 08:11:15 Loading Screen 6 was already installed. 15/12/2010 08:11:15 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_7.jpg" found. Skipping Loading Screen 7 installation. 15/12/2010 08:11:15 Loading Screen 7 was already installed. 15/12/2010 08:11:15 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_8.jpg" found. Skipping Loading Screen 8 installation. 15/12/2010 08:11:15 Loading Screen 8 was already installed. 15/12/2010 08:11:15 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_9.jpg" found. Skipping Loading Screen 9 installation. 15/12/2010 08:11:15 Loading Screen 9 was already installed. 15/12/2010 08:11:15 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_10.jpg" found. Skipping Loading Screen 10 installation. 15/12/2010 08:11:15 Loading Screen 10 was already installed. 15/12/2010 08:11:15 PrereqInstall Phase: Continue 15/12/2010 08:11:15 Transition to phase: PatchStatusControl 15/12/2010 08:11:15 Begin update: productCode="DDO" language="English" server="patch.ddo.com" port="80" 15/12/2010 08:11:15 Connect: Waiting 15/12/2010 08:11:16 Connect: Done 15/12/2010 08:11:16 Examine Programs: Waiting 15/12/2010 08:11:16 Examine Programs: Done 15/12/2010 08:11:18 Update Programs: Done 15/12/2010 08:11:18 Examine Game Data: Waiting 15/12/2010 08:11:18 Patch error: Cannot save data files. (0x81930005) 15/12/2010 08:11:34 Raising PatchComplete event... 15/12/2010 08:11:34 Setting current version in registry... 15/12/2010 08:11:34 Game client applied version stored: 0 15/12/2010 08:11:34 Game client forward version stored: 0 15/12/2010 08:11:34 Highres Dat is NOT up to date. 15/12/2010 08:11:34 ...PatchComplete events finished 15/12/2010 08:11:34 Requesting elevated access rights. 15/12/2010 08:11:34 Enter ChangeAclViaElevate() 15/12/2010 08:11:34 autoPatchTimer.Enabled = True 15/12/2010 08:11:34 Examine Game Data: Done 15/12/2010 08:11:34 Leave ChangeAclViaElevate() 15/12/2010 08:11:36 Begin update: productCode="DDO" language="English" server="patch.ddo.com" port="80" 15/12/2010 08:11:39 Connect: Waiting 15/12/2010 08:11:39 Connect: Done 15/12/2010 08:11:39 Examine Programs: Waiting 15/12/2010 08:11:39 Examine Programs: Done 15/12/2010 08:11:40 Update Programs: Done 15/12/2010 08:11:40 Examine Game Data: Waiting 15/12/2010 08:11:40 Patch error: Cannot save data files. (0x81930005) 15/12/2010 08:11:42 Raising PatchComplete event... 15/12/2010 08:11:42 Setting current version in registry... 15/12/2010 08:11:42 Game client applied version stored: 0 15/12/2010 08:11:42 Game client forward version stored: 0 15/12/2010 08:11:42 Highres Dat is NOT up to date. 15/12/2010 08:11:42 ...PatchComplete events finished 15/12/2010 08:11:42 autoPatchTimer.Enabled = True 15/12/2010 08:11:42 Examine Game Data: Done 15/12/2010 08:11:42 Begin update: productCode="DDO" language="English" server="patch.ddo.com" port="80" 15/12/2010 08:11:47 Examine Programs: Waiting 15/12/2010 08:11:47 Examine Programs: Done 15/12/2010 08:11:48 Update Programs: Done 15/12/2010 08:11:48 Examine Game Data: Waiting 15/12/2010 08:11:48 Patch error: Cannot save data files. (0x81930005) 15/12/2010 08:11:50 Raising PatchComplete event... 15/12/2010 08:11:50 Setting current version in registry... 15/12/2010 08:11:50 Game client applied version stored: 0 15/12/2010 08:11:50 Game client forward version stored: 0 15/12/2010 08:11:50 Highres Dat is NOT up to date. 15/12/2010 08:11:50 ...PatchComplete events finished 15/12/2010 08:11:50 autoPatchTimer.Enabled = True 15/12/2010 08:11:50 Examine Game Data: Done 15/12/2010 08:11:50 Enter AbortPatch() 15/12/2010 08:11:51 Leave AbortPatch() 15/12/2010 08:11:51 Launcher execution ends: 15/12/2010 08:11:51 15/12/2010 08:11:51
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12-15-2010, 03:22 AM #6Community Member
- Join Date
- Jun 2009
- Posts
- 896
From the Launcher log you are uploading:
Originally Posted by Hootsmun
Administrator: False
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12-15-2010, 05:28 AM #7Community Member
- Join Date
- Sep 2009
- Posts
- 7
That's wierd. I realise this probably isn't the safest way to run my computer but I only have one user account on my computer so I log in and run everything as administrator.
I do notice that the first time I run the launcher from a backup after it's updated and restarted the launcher, as it finishes the "Examine game data" bit I get one of those Windows pop-ups asking if I want to let this program make changes to my computer. I hit Yes but it's stalled already. The it never asks again. Hmmm...
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12-15-2010, 10:21 AM #8Community Member
- Join Date
- Jun 2009
- Posts
- 896
Hi Hootsmun, Originally Posted by Hootsmun
That's wierd. I realise this probably isn't the safest way to run my computer but I only have one user account on my computer so I log in and run everything as administrator.
I do notice that the first time I run the launcher from a backup after it's updated and restarted the launcher, as it finishes the "Examine game data" bit I get one of those Windows pop-ups asking if I want to let this program make changes to my computer. I hit Yes but it's stalled already. The it never asks again. Hmmm...
Even if logged on as Administrator Windows UAC will downgrade your rights (it was probably UAC that produced the popup too) - in the link I provided before it states run as Administrator on TurbineLauncher - what you need to do is right-click the file and a 'runas Administrator' option should appear in the contex menu.
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12-16-2010, 01:49 PM #9Community Member
- Join Date
- Sep 2009
- Posts
- 7
Tried that too now. Still same problem. No response from Technical support either
Code:Launcher execution begins: 16/12/2010 18:41:24 16/12/2010 18:41:24 Command line: "C:\Games\Dungeons and Dragons Online\TurbineLauncher.exe" -invoker 16/12/2010 18:41:24 Administrator: True 16/12/2010 18:41:24 UAC enabled: True 16/12/2010 18:41:24 Mutex Created: "C:_Games_Dungeons and Dragons Online_TurbineLauncher.exe" 16/12/2010 18:41:24 NHN: Initializing NHN authentication 16/12/2010 18:41:24 Read user settings file. 16/12/2010 18:41:24 Installed resources: 16/12/2010 18:41:24 en en English "Select a Language" 16/12/2010 18:41:24 16/12/2010 18:41:24 Target culture: "en-US" 16/12/2010 18:41:24 Looking for resources in "en-US" 16/12/2010 18:41:24 Looking for resources in "en-GB" 16/12/2010 18:41:24 Looking for resources in "en" 16/12/2010 18:41:24 Final resource culture: "en" 16/12/2010 18:41:24 16/12/2010 18:41:24 Resources library: 16/12/2010 18:41:24 FileName: C:\Games\Dungeons and Dragons Online\en\TurbineLauncher.resources.dll 16/12/2010 18:41:24 FileVersion: 1.23.3967.30325 16/12/2010 18:41:24 AssemblyVersion: 1.23.3967.30325 16/12/2010 18:41:24 BuildTime: 11/11/2010 16:50:50 GMT Standard Time 16/12/2010 18:41:24 16/12/2010 18:41:24 ConfigurationSettings.AppSettings: 16/12/2010 18:41:24 Launcher.DataCenterService.GLS=http://gls.ddo.com/GLS.DataCenterServer/Service.asmx 16/12/2010 18:41:24 DataCenter.GameName=DDO 16/12/2010 18:41:24 DataCenter.DefaultCenter=DDO 16/12/2010 18:41:24 Product.DocumentFolder=Dungeons and Dragons Online 16/12/2010 18:41:24 Launcher.DocumentFolder=Launcher 16/12/2010 18:41:24 16/12/2010 18:41:24 Enter LoadPrivateFonts 16/12/2010 18:41:24 FontFamily "Village" loaded. 16/12/2010 18:41:24 Exit LoadPrivateFonts 16/12/2010 18:41:24 16/12/2010 18:41:24 --------------------------------------------------------------------------------------------------- 16/12/2010 18:41:24 System Information 16/12/2010 18:41:24 --------------------------------------------------------------------------------------------------- 16/12/2010 18:41:24 Operating System: Microsoft Windows 7 Home Premium (6.1.7600, Build 7600) 16/12/2010 18:41:24 Language: English (United States) 16/12/2010 18:41:24 System Manufacturer: . 16/12/2010 18:41:24 System Model: . 16/12/2010 18:41:24 BIOS: Phoenix - AwardBIOS v6.00PG 16/12/2010 18:41:24 Processor: GenuineIntel x64 Family 6 Model 15 Stepping 11 (2.4GHz) 16/12/2010 18:41:24 Memory: 3326MB RAM 16/12/2010 18:41:24 Page File: 179MB used, 3147MB available 16/12/2010 18:41:24 Cipher strength: Min=40-bit, Max=128-bit 16/12/2010 18:41:24 .NET CLR version: 1.1.4322.2443 () 16/12/2010 18:41:24 Default Proxy Address: 16/12/2010 18:41:24 BypassProxyOnLocal: False 16/12/2010 18:41:24 BypassList: 16/12/2010 18:41:24 --------------------------------------------------------------------------------------------------- 16/12/2010 18:41:24 16/12/2010 18:41:24 Initialization status: "Logging module version data" 16/12/2010 18:41:24 16/12/2010 18:41:24 Assemblies: 16/12/2010 18:41:24 ModuleName: TurbineLauncher.exe 16/12/2010 18:41:24 FileName: C:\Games\Dungeons and Dragons Online\TurbineLauncher.exe 16/12/2010 18:41:24 Comments: (RELEASE) Launches Turbine MMORPGs. 16/12/2010 18:41:24 FileVersion: 1.23.0.0 16/12/2010 18:41:24 AssemblyVersion: 1.23.3967.30342 16/12/2010 18:41:24 BuildTime: 11/11/2010 16:51:24 GMT Standard Time 16/12/2010 18:41:24 16/12/2010 18:41:24 FileName: C:\Games\Dungeons and Dragons Online\ControlLibrary.dll 16/12/2010 18:41:24 Comments: (RELEASE) New versions of controls which properly support background images and colors. 16/12/2010 18:41:24 FileVersion: 1.23.0.0 16/12/2010 18:41:24 AssemblyVersion: 1.23.3967.30298 16/12/2010 18:41:24 BuildTime: 11/11/2010 16:49:56 GMT Standard Time 16/12/2010 18:41:24 16/12/2010 18:41:24 Libraries: 16/12/2010 18:41:24 FileName: C:\Games\Dungeons and Dragons Online\AxInterop.SHDocVw.dll 16/12/2010 18:41:24 FileVersion: 1.1.0.0 16/12/2010 18:41:24 16/12/2010 18:41:24 FileName: C:\Games\Dungeons and Dragons Online\Interop.PatchWrapper.dll 16/12/2010 18:41:24 FileVersion: 2.1.0.0 16/12/2010 18:41:24 16/12/2010 18:41:24 FileName: C:\Games\Dungeons and Dragons Online\Interop.SHDocVw.dll 16/12/2010 18:41:24 FileVersion: 1.1.0.0 16/12/2010 18:41:24 16/12/2010 18:41:24 FileName: C:\Games\Dungeons and Dragons Online\PatchClient.dll 16/12/2010 18:41:24 FileVersion: 01,05,04,11002 16/12/2010 18:41:24 16/12/2010 18:41:24 FileName: C:\Games\Dungeons and Dragons Online\PatchWrapper2.dll 16/12/2010 18:41:24 FileVersion: 2, 0, 0, 1 16/12/2010 18:41:24 16/12/2010 18:41:24 FileName: C:\Games\Dungeons and Dragons Online\PatchWrapper2PS.dll 16/12/2010 18:41:24 FileVersion: 2, 0, 0, 1 16/12/2010 18:41:24 16/12/2010 18:41:24 FileName: C:\Games\Dungeons and Dragons Online\SelfPatch.dll 16/12/2010 18:41:24 FileVersion: 01,05,04,11002 16/12/2010 18:41:24 16/12/2010 18:41:24 FileName: C:\Games\Dungeons and Dragons Online\TTEPatchClient.dll 16/12/2010 18:41:24 FileVersion: 2.3.0.3 16/12/2010 18:41:24 16/12/2010 18:41:24 FileName: C:\Games\Dungeons and Dragons Online\zlib1T.dll 16/12/2010 18:41:24 FileVersion: 1.2.3 16/12/2010 18:41:24 16/12/2010 18:41:24 FileName: C:\Windows\system32\schannel.dll 16/12/2010 18:41:24 FileVersion: 6.1.7600.16661 (win7_gdr.100820-1606) 16/12/2010 18:41:24 16/12/2010 18:41:24 16/12/2010 18:41:24 Initialization status: "Registering update wrapper" 16/12/2010 18:41:24 Initialization status: "Constructing data center browser" 16/12/2010 18:41:24 Initialization status: "Constructing alert service" 16/12/2010 18:41:25 Initialization status: "Constructing configuration service" 16/12/2010 18:41:25 Initialization status: "Constructing authentication service" 16/12/2010 18:41:25 Initialization status: "Constructing update service" 16/12/2010 18:41:25 Initialization status: "Constructing UI manager" 16/12/2010 18:41:25 Initialization status: "Constructing phase engine" 16/12/2010 18:41:25 autoPatchTimer interval: 14400000 16/12/2010 18:41:25 Enter ProxySettings.Apply 16/12/2010 18:41:25 Using ProxyAccess.PreConfig (Windows Internet Options proxy) 16/12/2010 18:41:25 Leave ProxySettings.Apply 16/12/2010 18:41:25 Initialization status: "Getting data centers" 16/12/2010 18:41:25 Current Data Center: DDO 16/12/2010 18:41:25 AuthServer: https://gls-auth.ddo.com/GLS.AuthServer/Service.asmx 16/12/2010 18:41:25 16/12/2010 18:41:25 World status servers: 16/12/2010 18:41:25 Khyber @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.47 16/12/2010 18:41:25 Cannith @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.11 16/12/2010 18:41:25 Orien @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.29 16/12/2010 18:41:25 Sarlona @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.50 16/12/2010 18:41:25 Argonnessen @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.20 16/12/2010 18:41:25 Ghallanda @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.32 16/12/2010 18:41:25 Thelanis @ http://gls.ddo.com/GLS.DataCenterServer/StatusServer.aspx?s=74.201.106.69 16/12/2010 18:41:25 16/12/2010 18:41:25 Initialization status: "Getting remote configuration" 16/12/2010 18:41:25 GetLauncherConfig from: "http://gls.ddo.com/launcher/ddo/dndlauncher_01.server.config.xml" 16/12/2010 18:41:25 Configuration.AppSettings: 16/12/2010 18:41:26 LauncherConfig.DateTime=10/20/10 6:40 AM 16/12/2010 18:41:26 LauncherConfig.RefreshFrequency=15 16/12/2010 18:41:26 GameName=DDO 16/12/2010 18:41:26 Patching.ProductCode=DDO 16/12/2010 18:41:26 GameClient.Filename=dndclient.exe 16/12/2010 18:41:26 GameClient.ArgTemplate=-a {0} -h {1} --glsticketdirect {2} --chatserver {3} --language {4} --rodat on --supporturl https://tss.turbine.com/TSSTrowser/trowser.aspx --gametype DDO --supportserviceurl https://tss.turbine.com/TSSTrowser/SubmitTicket.asmx --authserverurl https://gls.ddo.com/GLS.AuthServer/Service.asmx --glsticketlifetime 21600 16/12/2010 18:41:26 GameClient.ResetGraphicsArg= --safe 16/12/2010 18:41:26 GameClient.AlwaysPatchHighRes=true 16/12/2010 18:41:26 GameClient.HighResPatchArg= --HighResOutOfDate 16/12/2010 18:41:26 GameClient.RequiredVersion=0 16/12/2010 18:41:26 GameClient.ForwardVersion=0 16/12/2010 18:41:26 URL.UpdateDownload=http://downloads.turbine.com 16/12/2010 18:41:26 Patch.UpdaterNameFormat={0}updater_{1}_{2}.exe 16/12/2010 18:41:26 URL.Support=http://www.ddo.com/support/ 16/12/2010 18:41:26 URL.Home=http://www.ddo.com 16/12/2010 18:41:26 URL.Community=http://www.ddo.com 16/12/2010 18:41:26 URL.Account=https://myaccount.turbine.com 16/12/2010 18:41:26 URL.NewAccount=https://trial.turbine.com/ddo.php?utm_source=LAUNCHER 16/12/2010 18:41:26 URL.ForgotPassword=https://myaccount.turbine.com/?page_id=29&billing[process]=13 16/12/2010 18:41:26 URL.Account.Post=https://myaccount.turbine.com/?page_id=29 16/12/2010 18:41:26 Format.Account.Login=form_user_name={0}&form_user_pass={1}&siteuser[action]=login&user[action]=login&billing[process]=1&billing[action]=1 16/12/2010 18:41:26 Format.Account.BuyNow=form_user_name={0}&form_user_pass={1}&siteuser[action]=login&billing[process]=17&billing[forms][subscriptionName]={2}&billing[scenario]=DDO_BUY_NOW_POPUP&billing[forms][productCode]=DDO&billing[forms][purchaseProductCode]=DDOBuy&billing[forms][purchasePlanCode]=DDO-F2PUp 16/12/2010 18:41:26 Activate.Account.BuyNow=true 16/12/2010 18:41:26 Threshold.Account.DaysLeft=35 16/12/2010 18:41:26 Activate.Account.DaysLeft=false 16/12/2010 18:41:26 LauncherConfig.SubscriptionRefreshFrequency=60 16/12/2010 18:41:26 Subscription.FreeToPlay=true 16/12/2010 18:41:26 URL.PrivacyPolicy=http://www.turbine.com/?page_id=59 16/12/2010 18:41:26 URL.NewsFeed=http://www.ddo.com/index.php?option=com_bca-rss-syndicator&feed_id=1 16/12/2010 18:41:26 URL.NewsStyleSheet=http://status.turbine.com/launcher/ddo/newsstylesheet.xslt 16/12/2010 18:41:26 URL.AlertsStyleSheet=http://status.turbine.com/launcher/ddo/alertsstylesheet.xslt 16/12/2010 18:41:26 URL.LogoButton1=http://www.turbine.com 16/12/2010 18:41:26 URL.LogoButton2=http://www.wizards.com 16/12/2010 18:41:26 URL.LogoButton3=http://www.hasbro.com 16/12/2010 18:41:26 URL.LogoButton4=http://www.atari.com 16/12/2010 18:41:26 WorldUpdateRate=1 16/12/2010 18:41:26 PatchWindow=30 16/12/2010 18:41:26 PatchConnectRetryInterval=1 16/12/2010 18:41:26 DisablePatch=false 16/12/2010 18:41:26 EmailAddress.Errors=LauncherErrors@turbine.com 16/12/2010 18:41:26 TrialTokenList=StormreachGuest 16/12/2010 18:41:26 URL.ExpiredTrial.Template=http://trial.ddo.com/purchase/?token={0} 16/12/2010 18:41:26 Eula.en.FilePath=en\DDO Eula - Turbine.rtf 16/12/2010 18:41:26 Legal.en.Titles=End User License Agreement|Terms of Service 16/12/2010 18:41:26 Legal.DE.Titles=End User License Agreement|Terms of Service 16/12/2010 18:41:26 Legal.FR.Titles=End User License Agreement|Terms of Service 16/12/2010 18:41:26 Legal.English.Titles=End User License Agreement|Terms of Service 16/12/2010 18:41:26 Legal.en-GB.Titles=End User License Agreement|Terms of Service 16/12/2010 18:41:26 Legal.en.FilePaths=en\DDO EULA - Turbine.rtf|en\DDO TOS.rtf 16/12/2010 18:41:26 Legal.DE.FilePaths=DE\DDO EULA - Turbine.rtf|DE\DDO TOS.rtf 16/12/2010 18:41:26 Legal.FR.FilePaths=FR\DDO EULA - Turbine.rtf|FR\DDO TOS.rtf 16/12/2010 18:41:26 Legal.English.FilePaths=en\DDO EULA - Turbine.rtf|en\DDO TOS.rtf 16/12/2010 18:41:26 Legal.en-GB.FilePaths=en-GB\DDO EULA - Turbine.rtf|en-GB\DDO TOS.rtf 16/12/2010 18:41:26 URL.DownloadFilesList=http://download.ddo.akamai.turbine.com/ddo/patch/splashscreen/DownloadFilesList.xml 16/12/2010 18:41:26 URL.ReqSoftwareInstall=http://download.lotro.akamai.turbine.com/ddo/patch/PreInstallListDDO.xml 16/12/2010 18:41:26 URL.BannerSource=http://content.turbine.com/sites/ddolauncher/ddo_launcherad.png?x=20&y=78 16/12/2010 18:41:26 URL.BannerTarget=http://content.turbine.com/sites/launcher/ddo.php 16/12/2010 18:41:26 WorldQueue.LoginQueue.URL=http://gls.ddo.com/GLS.AuthServer/LoginQueue.aspx 16/12/2010 18:41:26 WorldQueue.TakeANumber.Parameters=command=TakeANumber&subscription={0}&ticket={1}&ticket_type=GLS&queue_url={2} 16/12/2010 18:41:26 WorldQueue.LeaveQueue.Parameters=command=LeaveQueue&subscription={0}&context={1}&ticket_type=GLS&queue_url={2} 16/12/2010 18:41:26 WorldQueue.Threshold.WaitTimeMultiplier=1.00 16/12/2010 18:41:26 WorldQueue.Threshold.Medium=300 16/12/2010 18:41:26 WorldQueue.Threshold.Long=900 16/12/2010 18:41:26 WorldQueue.PollTimer=15 16/12/2010 18:41:26 16/12/2010 18:41:26 Initialization status: "Getting alerts and news" 16/12/2010 18:41:26 16/12/2010 18:41:26 autoPatchTimer.Enabled = True 16/12/2010 18:41:26 Initialization status: "Opening main form" 16/12/2010 18:41:26 Transition to phase: InitControl 16/12/2010 18:41:27 Transition to phase: UpdaterSelectControl 16/12/2010 18:41:27 Update Option: Local Forward Version is newer than Remote ForwardVersion. 16/12/2010 18:41:27 Transition to phase: PrereqInstallControl 16/12/2010 18:41:28 Microsoft .NET Framework Version 2.0 Redistributable Package (x86) was already installed. 16/12/2010 18:41:28 Microsoft Visual C++ 2005 SP1 Redistributable Package (x86) was already installed. 16/12/2010 18:41:28 Microsoft DirectX 9.0 2009.8 Redistributable was already installed. 16/12/2010 18:41:28 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_module_splash.jpg" found. Skipping DDO Splash Screen installation. 16/12/2010 18:41:28 DDO Splash Screen was already installed. 16/12/2010 18:41:28 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_1.jpg" found. Skipping Loading Screen 1 installation. 16/12/2010 18:41:28 Loading Screen 1 was already installed. 16/12/2010 18:41:28 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_2.jpg" found. Skipping Loading Screen 2 installation. 16/12/2010 18:41:28 Loading Screen 2 was already installed. 16/12/2010 18:41:28 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_3.jpg" found. Skipping Loading Screen 3 installation. 16/12/2010 18:41:28 Loading Screen 3 was already installed. 16/12/2010 18:41:28 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_4.jpg" found. Skipping Loading Screen 4 installation. 16/12/2010 18:41:28 Loading Screen 4 was already installed. 16/12/2010 18:41:28 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_5.jpg" found. Skipping Loading Screen 5 installation. 16/12/2010 18:41:28 Loading Screen 5 was already installed. 16/12/2010 18:41:28 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_6.jpg" found. Skipping Loading Screen 6 installation. 16/12/2010 18:41:28 Loading Screen 6 was already installed. 16/12/2010 18:41:28 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_7.jpg" found. Skipping Loading Screen 7 installation. 16/12/2010 18:41:28 Loading Screen 7 was already installed. 16/12/2010 18:41:28 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_8.jpg" found. Skipping Loading Screen 8 installation. 16/12/2010 18:41:28 Loading Screen 8 was already installed. 16/12/2010 18:41:28 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_9.jpg" found. Skipping Loading Screen 9 installation. 16/12/2010 18:41:29 Loading Screen 9 was already installed. 16/12/2010 18:41:29 "C:\Games\Dungeons and Dragons Online\raw\en\logo\ddo_generic_teleport_screen_10.jpg" found. Skipping Loading Screen 10 installation. 16/12/2010 18:41:29 Loading Screen 10 was already installed. 16/12/2010 18:41:29 PrereqInstall Phase: Continue 16/12/2010 18:41:29 Transition to phase: PatchStatusControl 16/12/2010 18:41:29 Begin update: productCode="DDO" language="English" server="patch.ddo.com" port="80" 16/12/2010 18:41:29 Connect: Waiting 16/12/2010 18:41:29 Connect: Done 16/12/2010 18:41:29 Examine Programs: Waiting 16/12/2010 18:41:29 Examine Programs: Done 16/12/2010 18:41:32 Update Programs: Done 16/12/2010 18:41:32 Examine Game Data: Waiting 16/12/2010 18:41:32 Examine Game Data: Done 16/12/2010 18:41:35 Update Game Data: Waiting 16/12/2010 18:41:35 Patch error: Cannot save data files. (0x81930005) 16/12/2010 18:41:35 Raising PatchComplete event... 16/12/2010 18:41:35 Setting current version in registry... 16/12/2010 18:41:35 Game client applied version stored: 0 16/12/2010 18:41:35 Game client forward version stored: 0 16/12/2010 18:41:35 Highres Dat is NOT up to date. 16/12/2010 18:41:35 ...PatchComplete events finished 16/12/2010 18:41:35 autoPatchTimer.Enabled = True 16/12/2010 18:41:35 Enter AbortPatch() 16/12/2010 18:41:47 Leave AbortPatch() 16/12/2010 18:41:47 Launcher execution ends: 16/12/2010 18:41:47 16/12/2010 18:41:47
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12-17-2010, 02:17 AM #10Community Member
- Join Date
- Jun 2009
- Posts
- 896
Hi Hootsmun,
Did you apply the ddo map and cell dats from the link I provided earlier?
Make sure UAC is off (just for this patching attempt) and enforce your security permissions on the install folder.
Might also be worthwile reinstalling .net:
http://na8.salesforce.com/_ui/selfse...5%26t%3D4&ps=1
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12-17-2010, 05:22 AM #11Community Member
- Join Date
- Sep 2009
- Posts
- 7
Hi Smitey,
I'd tried applying the ddo map and cell dats, I'd also reinstalled .Net.
However, I decided to bite the bullet (to heck with my monthly download limit!) and redownloaded the whole thing again overnight. Had a quick go this morning and it seems to run fine.
Thanks for all the help. You're deffo on my Christmas Card list
Just out of interest in case anyone else has this problem I did get a reply from Tech Support in the end although I'd already re-downloaded in the meantime. Their advice was:
I guess I'll never know if that would have worked, I don't use IE anyway...Please open Internet Explorer [SIZE=2](used by the game for its cache and connection settings)[/SIZE] and click on the Tools menu, choose Internet Options, and on the General tab click the “Delete” button in the “Browsing History” section and then click the Delete buttons next to “Temporary Internet Files” and “Cookies”.
Once those files have cleared please open the folder:
[SIZE=2]C:\Program Files\Turbine\Dungeons & Dragons Online[/SIZE]
Within there delete the "[SIZE=2]Patches[/SIZE]" and/or "[SIZE=2]Bindat[/SIZE]" folders if listed and then perform the steps outlined below:
- [SIZE=2]Open the "Backup" folder[/SIZE]
- [SIZE=2]Copy the entire contents of your backup folder (Ctrl + A to highlight all, Ctrl + C to copy)[/SIZE]
- [SIZE=2]Go back to the DDO program folder (Click the Back button in the upper left corner of the folder window) and press Ctrl + V to paste, choosing Yes to All when prompted to overwrite files. [/SIZE]
Upon relaunching the game it should proceed to redownload the most recent patches, indicate in your reply if afterward the issue reoccurs.Last edited by Hootsmun; 12-17-2010 at 05:31 AM.
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12-17-2010, 05:44 AM #12Community Member
- Join Date
- Jun 2009
- Posts
- 896
Glad you got yourself back into the game Hootsmun, even if it meant a fresh download
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12-20-2010, 05:44 PM #13
I just ran in to what appears to be this identical problem while trying to upgrade an old install on my laptop (Win XP rather than 7, though). Following the recommended instructions that turbine gave you just completely confused the install, so I had to uninstall and start over. Luckily I had a fresh download of the install saved to disk from another computer I installed on last week. Just thought you might be interested to know.
Sarlona - Lost Legions
Droll, radiant servant -- Zapendrian, archmage -- Nedro, tempest -- Blacklist, acrobat -- Savael, spellsinger
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06-18-2015, 10:39 PM #14Community Member
- Join Date
- Mar 2010
- Posts
- 2,464
Thread Necro
Sorry about the Thread Necro - I'm having this same issue and followed the steps outlined by customer support above.
EDIT:
Ok, I got the game to work! In addition to the above steps, go into the Turbine folder and delete these folders:
EN
FR
DE
Then open up your taskbar and shut down Akemai and anything Turbine/DDO.
Then reopen the Turbine launcher and let it do it's thing.Last edited by Singular; 06-18-2015 at 10:51 PM.
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