Restoring lost items...

[pjw]

The reason they dont is typical corporate F U. They have your money and know you aren't going to quit playing so what incentive do they have to actually do something? None. Dont expect a solution... ever.

I think this is too pessimistic a view; the key here is that by making this tool available, a very large number of GM interactions will go from being frustrating wastes of time to 'satisfying customer experiences'.

That has to be a win.

[Irinis]

Fail humor check?

Oh and a neg for a double failed humor check. Seriously? Lighten up. You took my post about the Invisible Cube completely out of context then explained in detail that yes the items DO get lost. I get that. My post was a JOKE. Sorry, didn't realize DDO was so sacred you can't make a joke about it.

Sure, items do get lost and it's weird that GMs won't help even though there IS proof that the items existed and weren't just sold or destroyed. It's also really annoying that the media reviews of Update 8 stated that Turbine knows how to make it's customers happy. If Turbine wants to make it's customers happy it REALLY needs to work on actual customer service.

[Bladedge]

From a Massively article Community Detective Issue #14: A conversation with SOE customer service


While the article is based on a SOE CS rep it could provide some insight on why Turbine doesn't restore items and why it should change that policy.

In general, CS petitions that have to do with lost items are not resolved in the customer's favor (by restoring the customer's item). SOE is one of the few companies that consistently restores lost items. Why is it seemingly such a no-no around the industry, do you think? Is it a software/database limitation? Does it have to do with heading off potential exploits? Is it a function of CSR workload?

I think it's a mix of all three issues you raised. If we look at Star Wars Galaxies as an example, the database on this game was built in such a fashion that any crafted item which had unique stats that was deleted was cleared from the DB after 10 days, and it was impossible for a CSR to restore it. There have been some ways to exploit with deleted items and characters, but with more extensive tracking and logging nowadays it's rarer.

In my opinion the biggest reason for the denial would indeed be workload; deleted/lost/misplaced items have always been one of the top five issues in every game I have worked on. Mistakes will always happen, but there are often those who request a restore for an item one to two times a day or more especially when they know the items are not unique and therefore easily re-made by the CS team. Early on, our philosophy on item restores was similar to [that of the] rest of the gaming industry, but we have certainly learned it's more important to care about our customers' gameplay experience and to not impede that wherever we can.

[pjw]

Oh and a neg for a double failed humor check.

lol. OK your post was funny, though it completely failed to suggest you actually agreed with my OP. This latest post looks more like trolling since it is more or less identical to this post by the same author.

Perhaps you need to get off the happy pills? Or at least send some to me ;-)

[pjw]

[QUOTE=Bladedge;3462427]From a Massively article Community Detective Issue #14: A conversation with SOE customer service


Interesting article, this bit was the best:

it's more important to care about our customers' gameplay experience and to not impede that wherever we can

which is pretty much the attitude in EVE-online as well.

[Bwahahaha]

Hmm. I was considering buying some Turbine Points...

Edit...

Not so much right now.

I posted a rant about how to punish people who cheat.

Post a false ticket and you could open a whole world of possible torment.

Lose some levels and or items...

Or even worse how about the most fiendish curse of all, -20 to all rolls for a extended bit of time...

Yes I've dealt with cheaters before, and I know how to make it not happen again...

[Grecan]

<snip> we have certainly learned it's more important to care about our customers' gameplay experience and to not impede that wherever we can.

well said