I recently bought multiple LR Hearts Of Wood, which I planned to use to re-roll my level 15 monk so that he would, instead, be a level 15 Wizard.
I got to the Reincarnation fellow and found that I can only do this once a week, this angered me as I spent well over 70 dollars to get those hearts of wood, and I could easily create a wizard in that time.
I understand that having too many people do that could cause some problems, I'm a big computer guy so I get it, but I also think that VIP's should get a fair bit more attention than this. We pay good money and as such should get the best service you can offer.
My recommendation to you guys is allow VIP's to LR and GR a few times a week. I think it would make you a little bit more money and the more benefits VIP's get the more people will go VIP.
This also caused complications because now my 12monk/3wiz doesn't do EITHER job very well and people don't enjoy playing with a bad character, so I don't get very many parties and worse low EXP.