Once Again

[wiglin]

Well here we are time to renew, and of course, Turbine still won't take my credit card, even though I have verified the billing information multiple times with different people at Capital One. So I use a game card again....

I get the email saying my vip status is renewed and so forth.

And no go. I am still premium. Turbine what is the issue? This seems to be an ongoing issue, and a frustrating one at that.

[Victorie]

I have moved this post as it is not about a GTC or product key. Please be sure you're only posting in an existing thread if your issue is related. If not, feel free to start a new thread.


I am sorry, but I can't help with this issue on the forums. Please contact the Account Management department for assistance.

I can provide some general information. Here are some things that can cause this sort of issue:

Please be sure that you've upgraded the same account/subscription that you play on.
Please check with your card company to be sure the payment was actually processed and not declined.