Account Reactivation problems

[Nuckin]

My account has been inactive for about 6 months or so, I logged on the game yesterday as a ftp player and decided to re activate my account. Today I bought an ultimate game card and purchased a 30 day pass with it from the website... I went to my account and click add game card.... after I typed in the game card code it said that it was added to the account. My account still said that it was suspended and told me to add a game card or update my billing information. I saw that it can take up to around 2 hours for it to activate but It has been a few minutes shy of 2 hours and it still says that the account is suspended... Is there something that I missed or did wrong? Before I took my break and let my account become inactive It was on the yearly payment if that makes any difference.

[Victorie]

Sounds like this is a few things. It may be the known issue. Or it could be due to the previous failed payment. If you contact Account Management they can assist.

[Nuckin]

Resolved

Thx Victorie, called the support line and it was resolved in less that a minute, seems that my GTC was stuck processing so thx