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  1. #1
    Community Member proteu's Avatar
    Join Date
    Jun 2008
    Posts
    6

    Default pwd w/ symbols & eur acct

    Hey there, i have changed my acct password to include three symbols !"#

    I could do that in the acct management but now i cant log in the acct at myaccount.turbine.com, i can do it in the game without problem but when i try to enter in the acct management i cant.

    I had a European acct i just opt in for transfer i would like to know if i need to log into my acct to chose the server of destination or if the chars will be placed in a specific server.

    Thank you in advance,

    Igor Almeida

  2. #2
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    Be sure you're using Internet Explorer or Firefox to log into the Account Management page. You can always type the password into a notepad or similar document to be sure it's right, then paste it into the website. If that doesn't fix it, please contact the Account Management department for assistance.

    Regarding the European move, all characters are going to Ghallanda. For more information, see the links in this sticky.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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