Need Senior GM for guild airship issue

[SkyEyes_Sorceress]

Okay, last night our guild (Doomdancers on Argonnessen) hit level 50, (then dropped to 49 and hit 50 again, yay!)
Guess what, we were unable to upgrade our airship!
NPC just says we don't meet requirements, however we do (even stored extra plat to be sure)
May be he didn't like we painted ship pink, who knows.

I've contacted several GM's, they were unable to resolve issue.
Some were very helpful and polite, seems they researched topic and weren't able to find any info on this.
Others were just a joke, telling me to not contact in-game support, because it's known issue (i've checked, it's not on the Official Known Issues list).
Last one, besides being polite and helpful, said he "have no timeframe to fix that" and told me that I might be banned for abusing In-Game support.

No, I won't silence.
Instead, I looking for competent, privileged Senior GM, WITH timeframe to do help with airship purchase manually.
Thank you in advance.

[Jesenne]

I've reviewed your in-game requests on this issue, and done a bit of checking for you. Here's what I've discovered:

The issue you're experiencing is a bug, it is a known issue... and is in the process of being fixed.

Unfortunately, that does not help you right now when your guild is attempting to upgrade your airship. And we are unable to manually fix this for you in-game... it's an issue that requires an actual dev fix (which is in the works now, as I mentioned above).

So, each of the responses you received from the GMs was correct. We apologize for the inconvenience, but hope to have the issue resolved in the very near future.

[SkyEyes_Sorceress]

Thanks, but your answer a bit incorrect.

First of all, we finally upgraded airship today, thanks to those devs who (if) helped on that.
Second, some GM's answered that this is NOT known issue