Billing Website Errors, Updating Credit Cards, 30005

[JudasPriest]

I am trying to resubscribe my DDO account but i have entered new credit card info since it changed from last i played.

I get error [err: 30005] and that the system was unable to update my info.

I have checked very closely to make sure all info was entered properly.


Ok i need help i was able to upgrade my second account to VIP no problem. I cannot upgrade my founder account even though the billing info is the same. I get that error

[Ipokratis]

Welcome to the Club Judash.
Many of us have the same problem for many days,
but no one from turbine has replied to us, neither in the forums nor to the tickets we sent.
Each time you get the 30005 error 1$ is billed from your credit card , but nothing happens.
I am really wondering if anyone will ever help us solve this problem!

[JudasPriest]

This is flaky at best I'm going to have to put a stop on my card if this is not resolved.

I got my second account on VIP no problems, the whole billing page looks different on new accounts also. when i click on upgrade to unlimited on my new account all my info is entered on the next page and i get a check in the box "use credit card on file". With my main founder account I get a page to re-enter my billing info, at which point i get that error.


I'm not about to wait 2 weeks for a e-mail response this is silly!

I understand things are hectic with LoTRo's f2p launch but when it comes to billing this is unacceptable and should be priority.


I don't know if this makes a difference but from what i have been reading if you moved places since you first created an account it may be the reason.
I have moved places a few times so, please someone at turbine send me a PM to fix this so i can have both my accounts on VIP.

Thank you

[umkiper]

ok this post is not needed all you had to do was read a little,aparently your from a different country then usa , there for something in the ddo fraud protection is blocking you,read some of the stickies you will find your answer.

[Ipokratis]

ok this post is not needed all you had to do was read a little,aparently your from a different country then usa , there for something in the ddo fraud protection is blocking you,read some of the stickies you will find your answer.

I have read all stickies , i have tried everything written there, but there was no result!

[JudasPriest]

ok this post is not needed all you had to do was read a little,aparently your from a different country then usa , there for something in the ddo fraud protection is blocking you,read some of the stickies you will find your answer.

I have read the stickies this is not the problem because I was able to upgrade my second account to VIP with the exact same billing address and IP.

The problem is obviously with older head start accounts. Or the fact that I since moved a few times since i made that account.

In any case after the research I've done this problem is not at my end. It is a billing glitch on their site and I'm growing tired of struggling to pay them for a subscription, this is ridiculous!

[Doobious]

I am having the exact same problem. Tried multiple credit cards and verified that all information is correct.

Help?

[Ipokratis]

Doobious i have been asking for help for a long time now...
Some guys say they called turbine and they fixed the problem but when i call to US i can not hear anything.
We are 12 people trying to become VIP to form a guild and play, we have sent many tickets but no help at all...

[Ipokratis]

Ok i am really so bored to write it for the 100th time.
I am getting the 30005 error.
I tried EVERYTHING that is posted in the stickeys here. - No result

I called my bank and they said there is no problem with the card

I have sent 4 tickets asking for help and turbine support keeps ignoring me.

I have posted 5 times in the forums here and turbine keeps ignoring me.(and all the others with the same problem)

I just Called from greece where i live , to Turbine support. After 1 hour of listening to music No one replied again!!!
I just paid like 20$ for the phone call , and still no result.

I do not get it. Does Turbine want us Europian players or not?
It was Turbine that sent us mails to come to the american servers and play, and it is now turbine that keeps ignoring all of us.

This is THE WORST behavour , i have ever seen from ANY company in my 30 years.
The worst advertisment , for a great game.
I can not believe i am trying so hard to PAY YOU guys. And you keep acting like you do not want my money!!
We are 12 people trying to create a guild and play DDO, and you do not want our money??
I am so upset at the moment.
SOMEONE FROM TURBINE REPLY.
At least tell us to quit trying and never play any turbine game again.

[Doobious]

I just spent over one hour on hold with Turbine Support and no human ever picked up the line. Worst customer support ever?!? Quite possibly...

[Ipokratis]

Same here!
1 hour on the phone and calling from Europe...

[gregg1230]

I am having the same problem here. I am trying to use the exact same credit card I have had on file for ages. I am from the USA, and I have tried all of the suggested actions. There is something going on with the Turbine side of things for sure.

[Doobious]

Bump! Same issue!

[Victorie]

I've merged these threads as they are discussing the same website and credit card issue.

I am sorry you are experiencing this problem. Please note that we do not provide official support on the forums. We are not able to answer account specific questions here, or update accounts.

Email turn around at this time is between 2-3 weeks due to volume. We are working to improve this response time.

You may also call, though hold times have been VERY high this week and last, again due to volume. We're working to improve this as well.

That error (30005) means that we are unable to verify something. It can be the address associated with the card, the security code on the back of the card, or even a decline from your bank/card company.

You may need/want to fax your card details. If you'd like that information, please PM me and I can provide it.

[JudasPriest]

Well as my previous post states, since I was able to upgrade my second account which was newly created, using the exact same card, billing address, we know it's not my card.

If anything it is because i moved locations since i created that founder account many years ago.
Now this means an ip conflict from the old account, it does not take a rocket scientist to set this straight. You all have my info because of my other account so what is the problem?

[~Cereals_Alt]

I had this same issue a few weeks ago. I called customer service and they said it was a known issue. The $1 dollar pending charge on your bank account is to make sure your card is valid. It will not be deducted from your account. Customer service was very helpful and I was back in the game within 5 minutes after talking to someone on the phone. You can contact account support here: Call the Account Management team

Speak live with one of the Account Management Representatives via telephone from Noon - 8:45 p.m. EST Monday - Friday by dialing: 781-407-4020

[JudasPriest]

I had this same issue a few weeks ago. I called customer service and they said it was a known issue. The $1 dollar pending charge on your bank account is to make sure your card is valid. It will not be deducted from your account. Customer service was very helpful and I was back in the game within 5 minutes after talking to someone on the phone. You can contact account support here: Call the Account Management team

Speak live with one of the Account Management Representatives via telephone from Noon - 8:45 p.m. EST Monday - Friday by dialing: 781-407-4020

Out of the question, I have cable phone no long distance plan not about to spend 3 months worth of subscription to be put on hold.

[Soleca]

I'm getting the same error 3005 if you seriously expect me to wait 2 to 3 weeks for it to be resolved now I've sent my ticket in frankly you can stick your game in xoriat and I'l start looking for another one.

[Soleca]

And today on my third attempt it works....!

Good work if you fixed it intentionally, anyone else who had the same problem had any joy ?

[Coir]

No still have the issue.

Still waiting for some kind fo response.

Not about to ring as I'm in Australia on GMT +8. And not about to pay the ridiculous costs to be put on hold.

Re the moving thing, I was one of the preorder/founder accounts too and have moved multiple times. I've had no issue prior. Even two weeks ago I used my CC to buy some points. Now however the 30005 error. It's something tubine ends on how it's verifying cards.

If clients can't pay you they find another product. If this isn't Turbines number 1 priority right now it **** well should be. My time to play comes in bursts and I have about three weeks to play before I'll unsub again and let the account lie dormant for a month or so until the Christmas break. Then pay for another two or three months. Well I will if this gets resoved in time to let me play.

This is entertainment turbine and one mmo entertains me as much as any other. You don't want my coin I'll just sub to WoW or CoH or one of the ten or so other MMO's I got floating about. But I will make sure I let my friends and family know of the issues with dealing with Turbine accounts that were raised previously by Victorie, a known issue that's been about since release, apparently. To be fair I'll also let them know when it's fixed, if ever.