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  1. #1
    Community Member
    Join Date
    Jun 2010
    Posts
    1

    Default DDO files removing themselves

    On one of my friends computers he has to reinstall DDO everytime before he plays, because it seems that the DDO files get removed everytime he exits the game. I'm stumped and looking for suggestions on what could possibly be doing this?
    Thanks

  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    Quote Originally Posted by DereX View Post
    On one of my friends computers he has to reinstall DDO everytime before he plays, because it seems that the DDO files get removed everytime he exits the game. I'm stumped and looking for suggestions on what could possibly be doing this?
    Thanks
    Item 1 in the thread here should help with this.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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