Why is it so hard to give Turbine my money?

[Hardehar]

So..
moving over from the EU servers seems to be taking a while. I know, I'll start a vip account on the 'Global' servers so I can fill my time whilst waiting for the migration to finally happen.

--First attempt via the myddo menu in-game. Result= Fail. Sorry we cannot update your payment details at this time blah blah blah. It suggests that maybe I don't know where I live.

--Second through to sixth attempts: through my ddo menu, try various versions of my address, triple check my card details are correct, still no joy.

--Seventh through to fifteenth attempts: This time trying to update my payment method on the Turbine account page. Same error. Tried every possible combination of address (some websites get confused if you live in a suburb of London and want you to put london for both town and region, others do not).

---send an email to account support--

--wait two days--

--get a response asking me to first, do exactly what I've already tried, then to try phoning my details to the account team, or faxing them--

--Sixteenth to twentieth attempts: In the spirit to show willing try the turbine myaccount page as suggested by account support. Result: fail, same error messages.

--Twentieth to twenty-sixth attempts: Repeat on both myddo and turbine myaccount with my other credit cards. Result: fail, same error message.

--Twenty-seventh attempt: phoning account support. Result: Phones aren't working at turbine offices.

--Twenty-Eighth attempt: Faxing account support. Result: Fax 'bounces', presumably the same fault as with the phones.


Overall result: Epic fail to create a subscription to vip. Irritation factor 90%. Grumpily playing f2p.
Possible solution: I don't know.. posting an envelope of cash to turbine maybe? Or perhaps account subscriptions could be paid via paypal? After all turbine points don't seem to be a problem.
Give us a clue Turbine.

[Victorie]

Hey Hardehar,

I'm very sorry to hear you had so many problems, but glad to know you're still with us.

We did have some phone issues early yesterday, but I'm happy to confirm that the phones are currently open and working. Please be sure that you're dialing all the right options to call international (from London?) to the US. We're open for approximately another 40 minutes tonight if you're able to call.

At this point we're not able to accept PayPal for subscription payments. However, we are always researching additional payment options, and I'll be happy to pass along your feedback.

[Hardehar]

"we are currently experiencing high call volume and increased waiting times"

**** straight, three times now I've waited for over ten minutes without ever speaking to a human being. Much as I'm enjoying the guitar music I have to listen to, I'd really much rather someone just answered my call to account support. Especially since I'm paying international call rates ^^