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  1. #1
    Community Member
    Join Date
    Jun 2010
    Posts
    44

    Default Billing Question

    Hello,

    Last month I used an Ultimate Gamer Card to play a month as VIP + the 500 points. My wife went a head and said I could get another month of VIP via our debit card. My question is, if I enter my debit card information right now ill I not be charged until the Ultimate Gamer Card expires? Also can I remove the Debit Card VIP after a month and go back to Free to Play? I hope someone can help.

    Thanks,

    Dustin

  2. #2
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    My question is, if I enter my debit card information right now ill I not be charged until the Ultimate Gamer Card expires?

    Right. Even if you pick a subscription plan, it will charge on your next billing date.


    Also can I remove the Debit Card VIP after a month and go back to Free to Play?

    You can't remove the card, but you can Cancel to downgrade to Premium (which is Free access for players who have previously paid). The Account Management department can remove credit cards if you request that.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

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