Client always crashing after upgrading to VIP

[Morpo]

Before upgrading to VIP, i had alot of random crashes, no big deal, they were usually able to be task manager killed and didnt bring down windows.

After I upgraded to VIP, I always 100% of the time crash now after about 10-20 sec of the game launching.

The launcher process runs, im able to login, select a server, launch the game, and go through the loading screen to get to the character select screen. Once the char select screen loads, the game ALWAYS 100% of the time crashes after about 10-20sec, regardless of me selecting anything or not. It freezes completely, and I cant even ctrl alt del.


I've emailed turbine and gone thru the forms on your website and noone has even responded to me, please help me troubleshoot this, or I would like to request a refund as I can't play your game.


Windows 7 Professional
4GB Ram, Core2Duo E8400, GeForce9800GT, DirectX up to date, Windows up to date.

Tried uninstalling and reinstalling 3 times already.
Tried deleting the Turbine user prefs in the My Documents folder.
Launcher log file ends with

 Launching: dndclient.exe -a <SubscriptionName> -h 74.201.106.31:9008 --glsticketdirect <GlsTicket> --chatserver 74.201.106.31:2900 --language English --rodat on --supporturl https://tss.turbine.com/TSSTrowser/trowser.aspx --gametype DDO --supportserviceurl https://tss.turbine.com/TSSTrowser/SubmitTicket.asmx --authserverurl https://gls.ddo.com/GLS.AuthServer/Service.asmx --glsticketlifetime 21600 --HighResOutOfDate 8/23/2010 5:40:13 AM
A running game has been found.                                                                       8/23/2010 5:40:13 AM
Launched Game Process ID (PID): 2808                                                                 8/23/2010 5:40:13 AM
Transition to phase: GameIsRunningControl

Also, I scoured your site, do you really have no live help available to help me troubleshoot this?